Shopping at PULLANDBEAR.COM is very simple.
You just have to follow these steps:
Choose the section (men, women) and the family (garment type).
Display the product(s) that interest you. With just one click you’ll get an expanded view of the garment showing details and the back of the product, as well as its composition, available sizes, reference number and price.
Select a garment and add the item to your Shopping Cart. You can then choose to continue shopping or process the order. You can also add the garment to your Shopping Cart directly from the image without having to enter the product detail page. Select the size and color of the product(s) you want right from there. To process your order, click on your Shopping Cart.
If you want to continue shopping, repeat the process; when you are finished click on "Shopping cart" and then on "Process order."
Once you’ve entered your information, check that it’s correct and click "Confirm."
Choose if you want to pick up your order at one of our Pull&Bear stores, at a pickup point, or receive it by mail with one of the available shipping options (Standard, Express, etc.) and make sure the shipping and billing addresses are correct.
Select a payment method:
WHAT LANGUAGES IS THE WEBSITE AVAILABLE IN?
PULLANDBEAR.COM is available in: Spanish, English, Dutch, German, Polish, Portuguese, French, Romanian, Chinese, Russian, Greek, Czech, Slovak, Croatian, Bulgarian, Latvian, Estonian, Lithuanian, Greek, Slovenian, Italian, Basque, Galician and Catalan.
WHAT LANGUAGES IS CUSTOMER SERVICE AVAILABLE IN?
Our customer service is currently available in the following languages: Spanish, English, German, French, Italian, Romanian, Russian, Chinese, Croatian, Polish and Dutch.
WILL YOU RESTOCK ITEMS THAT ARE MARKED AS "SOLD OUT"?
If an item is sold out, you can request that we notify you when it is back in stock. If it becomes available again within 15 days we will send you an e-mail to let you know. If there is no more stock, we will remove it from the website.
WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?
Yes, except with artisan products where there may be a slight difference in the finish.
HOW CAN I RECOVER A FORGOTTEN PASSWORD?
If you have forgotten your password, you can recover it from "Login - Forgotten your password?" section. You will receive an e-mail with a link to enter and confirm your new password. Your password must be alphanumeric with a minimum of 8 characters including at least one uppercase letter.If you have forgotten your password, you can recover it from "Login - Forgotten your password?" section. You will receive an e-mail with a link to enter and confirm your new password. Your password must be alphanumeric with a minimum of 8 characters including at least one uppercase letter.If you have forgotten your password, you can recover it from "Login - Forgotten your password?" section. You will receive an e-mail with a link to enter and confirm your new password. Your password must be alphanumeric with a minimum of 8 characters including at least one uppercase letter.
WHAT DO I DO IF I AM NOT ABLE TO CHANGE THE PASSWORD?
Make sure that the password contains at least 8 characters and that you have entered at least one uppercase letter, one lowercase letter and one number. You are also not allowed to use a password that you have used before.
HOW CAN I MAKE SURE MY PURCHASE WAS MADE CORRECTLY?
Once you place your order you will receive a confirmation e-mail. If you do not receive the e-mail, contact our Customer Service department.
CAN I FIND OUT THE STATUS OF MY ORDER?
Yes. Go to the orders placed section in My account and you will see the real-time status of your order.Yes. Go to the orders placed section in My account and you will see the real-time status of your order. In the case that you placed the order as a guest, you can track the status and manage the order from the confirmation email.
CAN I CANCEL MY ORDER?
Yes. You can cancel your order from the orders placed section of your account.Yes. You can cancel your order from the orders placed section of your account. If you placed the order as a Guest, you can cancel the order form the confirmation email.
WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM?
PULLANDBEAR.COM only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department.PULLANDBEAR.COM only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?
If you were to, accidentally, receive an item that you did not order, please contact our customer service.If you were to, accidentally, receive an item that you did not order, please contact our customer service.
IS MY PERSONAL INFORMATION CONFIDENTIAL?
HOW CAN I CONTACT THE CUSTOMER SERVICE DEPARTMENT?
You can send us your questions or comments through the contact form available on our website, or by sending an e-mail to email@example.com.You can send us your questions or comments through the contact form available on our website, or by sending an e-mail to firstname.lastname@example.org.
DO I HAVE TO REGISTER TO MAKE AN ONLINE PURCHASE?
You can make an online purchase as a guest, without having to create a user account in the online store. This purchasing option is also available on our App and mobile site. At PULLANDBEAR.COM we recommend having a user account, as it will make shopping easier by saving an address book, your favourite stores and your payment details using eWallet. You also have a record of orders, returns and invoices. To see the registration options available in other markets, check the local Pull&Bear online sales page for each case.
CAN I PLACE AN ORDER BY PHONE?
No. You will have to place the order and make the payment online.
WHAT PAYMENT METHODS CAN I USE TO MAKE PURCHASES?
We offer the following methods of payment: VISA, MasterCard, AMEX, PayPal
WHY WAS MY CREDIT CARD DECLINED?
Your card may have been declined for one of the following reasons: - The card may be expired: check that your card is not past its expiry date. - You may have reached the card limit: check with your bank that the card has not exceeded the limit amount for purchases. - You may have entered something incorrectly: check that you have correctly filled in all the necessary fields.
CAN I GET AN INVOICE IN MY COMPANY'S NAME?
Yes. You just need to tick the "COMPANY" box in the personal information section and enter the tax information requested.
IS IT SAFE TO USE MY CREDIT CARD ON THE WEBSITE?
Yes, the information is transmitted safely with SSL encryption. For payments with credit and debit cards, you are required to enter the CVV (Card Verification Value), a code printed on the card that serves as a security measure during e-commerce transactions.
WHAT SHOULD I DO IF I SEE A DOUBLE CHARGE FOR AN ORDER?
It may be that what you are seeing in your account is really a reservation for the amount of the order and not the charge itself. In any case, contact your bank for more information. You can also contact our customer service department.
WHERE CAN I RECEIVE MY ORDER?
You can receive it at a private address (home, work or a drop point), but never a post office box or at a Pull&Bear store of your choice.
CAN THE DELIVERY BE MADE TO A DIFFERENT MARKET TO TO THE ONE WHERE IT WAS PURCHASED FROM?
No, the market of delivery always has to match the market of purchase.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Delivery times depend on the shipping method you select.
Standard Delivery: Between 5 - 7 working days
Deliveries are made from Monday to Friday.
HOW MUCH DO I PAY FOR DELIVERY SERVICE?
The price of home delivery varies depending on the market. More info here.
CAN I TRACK THE STATUS OF MY ORDER?
Yes, you can see the status of your order by going to the orders placed section of my account. In the case that you placed the order as a Guest, you can check the status of the order from the confirmation email.
WHAT IS THE PROCESS FOR HOME DELIVERY?
If you have chosen home delivery, we will send you a confirmation e-mail when your order is going to leave the warehouse, another e-mail with a tracking number and a link to the courier's website, and finally the courier will contact you via SMS or e-mail to notify you when your order will be delivered.
WHICH COURIER WILL DELIVER THE ORDER?
It depends on the delivery area and the type of shipment. When the order leaves our warehouse we will send you an e-mail with the courier information.
WHAT HAPPENS IF I'M NOT AT HOME WHEN THE ORDER IS DELIVERED?
If you are not home when the order is delivered, the courier will leave you a reminder slip with their contact information. You can also call the courier directly and give them the order tracking number to arrange a delivery date.
HOW LONG DO I HAVE TO MAKE RETURNS?
The deadline for all returns is 30 calendar days from the delivery date.
DO I HAVE TO PAY FOR RETURNS?
Yes. The price of the return varies depending on your market and will be deducted from your refund. More info here.
HOW DO I MAKE A RETURN?
1. Go to the YOUR ORDERS section in your account and select the order you would like to return. If you purchased as a guest, open the order confirmation email and click on the link to see the order status. We will redirect you to the P&B website. Click on the VIEW DETAILS button below. 2. In the order, select each item you would like to return and click: REQUEST HOME COLLECTION RETURN 3. Select the reason for your return. Indicate whether you need to send more than one package for your return. Click on: COMPLETE REQUEST. You will receive a first email confirming your return request. 4. You will then receive a second email with the return labels and Waybill Doc attached in PDF format. Print them. Stick your return label to the package and hand the Waybill Doc over to the courier. 5. Your package is now ready for delivery. We will send a courier to collect your package within 24 hours (wherever possible). To specify the home collection details, the courier company will get in touch with you.
HOW WILL I RECEIVE THE RETURN AMOUNT?
Once the return has been approved, you will receive the amount to the same method you used to make the purchase. The price of the return varies depending on your market and will be deducted from your refund. More info here.
WHEN WILL I RECEIVE THE RETURN AMOUNT?
After the return is approved (items must be in perfect condition and have their inside labels), you will receive a confirmation e-mail indicating that the amount will be reimbursed to your account within a few days. Remember that the time needed for your account to be reimbursed always depends on your bank.
WHAT SHOULD I DO IF THE RETURN AMOUNT IS INCORRECT?
Contact our Customer Service department and we will resolve the problem as soon as possible. PULLANDBEAR.COM reserves the right to reject returns that have been sent or reported to us outside the deadline, or garments that are not in the same condition in which they were received
CAN I CHANGE MY ITEMS?
You cannot change items for another size or colour. You must request a return and then purchase again.
Which Internet browsers should I use to view the Pull&Bear website correctly?
The PULLANDBEAR.COM site is optimized for viewing on Microsoft Internet Explorer 8 or higher, Mozilla Firefox 3.5 or higher, Google Chrome 6 or higher and Safari 5 or higher.
You can install the latest versions of each browser at the following links:
What screen resolution do I need?
1,024 width x 768 height or greater.
Is it safe to buy at PULLANDBEAR.com?
Yes. You can shop with peace of mind because we go to great lengths to ensure the security of your purchases and your information.
How can I contact Pull&Bear Customer Service?
You can contact us with any questions related to online sales through the following channels:
Through our contact form
For questions related to Pull&Bear stores:
Through our contact form
How can I file an online complaint?
First contact our Customer Service department so we can try to help you with whatever you need.
How can I suggest improvements?
You can send us your suggestions using the contact form, which you'll find in the menu at the bottom our website. We would be happy to receive your comments!
How can I find out if an item is available?
To find out if an item is available on the online store simple enter the reference number into the search engine on our website.
What if I don't have the reference number?
We need the reference number because due to the large quantity of items and frequent updates, it would be very difficult for us to identify the exact item in question without it.
We encourage you to take a look at our collections and social media profiles to see if you can find the item and its reference number.
If ultimately you are not able to locate the reference number we invite you to send us a photo by e-mail so that the corresponding department can make the necessary verifications to answer your question.
How can I use the scan feature on the App?
Simply open the application and scan the tag of a Pull&Bear item. You will be directed to the page on PULLANDBEAR.COM where you can purchase the product.
Are items from past seasons available?
No, only items from the current season are available.
You can, check out one of our outlet stores:
THE STYLE OUTLETS GETAFE
Río Guadalquivir, 28906 Getafe, Madrid
SEVILLA FACTORY AEROPUERTO
Polígono industrial Los Espartales, 41309 La Rinconada, Sevilla
FACTORY VILA DO CONDE
Avenida Fonte Cova, 4485-592 Vila do Conde, O Porto
Avenida Euro 2004 Estrada Nacional 199 KM 1.5, 2890-186 Alcochete, Setúbal
Where can I find a size guide?
On product pages you can find a size guide to the right of each photo. We encourage you to check our "Size Guide" section If you are nevertheless still having doubts, contact our Customer Service department.
How can I find out the length of a pair of trousers?
All our trousers have more or less the same length. For men they are designed for 1.85 metres in height and for women 1.72 metres.
I would like more information about composition and care tips for an item.
No problem! You can contact our Customer Service department and tell us the reference number.
How can I modify my account login information?
To change your login information you have to first log in to your account. In the section "Login details" you can change the password and email address linked to your user account.
How can I modify the default delivery address on my account?
You have to first log in to your account, then in the "Address book" section you can add new addresses or change or delete existing ones.
You can also modify the address in the "Shipping" step of the purchase process, but the changes you make there will not be saved for future purchases.
Can I modify the delivery method or store for my order?
It is not possible to modify the delivery method for a completed order. If it has not left the warehouse yet, you may cancel it and make a new purchase with the correct delivery method. Be aware that in the meantime some of the items may have sold out.
Can I add, delete or change items in a completed order?
It is not possible to modify the content of completed orders. If it has not left the warehouse yet, you may cancel it and make a new purchase. Be aware that in the meantime some of the items may have sold out.
What do I do if my account is disabled?
Accounts are automatically disabled when incorrect login details are entered too many times. To log back in you have to contact our Customer Service department.