ENTORNO DE PRUEBA / TEST ENVIRONMENT

How to buy

Shopping at PULLANDBEAR.COM is very simple.

You just have to follow these steps:

01.

Choose the section (men, women) and the family (garment type).

02.

Display the product(s) that interest you. With just one click you’ll get an expanded view of the garment showing details and the back of the product, as well as its composition, available sizes, reference number and price.

03.

Select a garment and add the item to your Shopping Cart. You can then choose to continue shopping or process the order. You can also add the garment to your Shopping Cart directly from the image without having to enter the product detail page. Select the size and color of the product(s) you want right from there. To process your order, click on your Shopping Cart.

04.

If you want to continue shopping, repeat the process; when you are finished click on "Shopping cart" and then on "Process order."

05.

Once you’ve entered your information, check that it’s correct and click "Confirm."

06.

Choose if you want to pick up your order at one of our Pull&Bear stores, at a pickup point, or receive it by mail with one of the available shipping options (Standard, Express, etc.) and make sure the shipping and billing addresses are correct.

07.

Select a payment method:

FAQs

In which markets is it possible to shop online?

You can currently purchase from Germany (except Heligoland and the city of Büsingen), Austria, Belgium, Bulgaria, China, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France (except the Overseas Departments and Territories), Greece, Hungary, Ireland, Italy (except San Marino, Liviano, Campione d'Italia and the waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Mexico, Monaco, the Netherlands, Poland, Portugal, the United Kingdom, the Czech Republic, Romania, Russia, Sweden, Switzerland, Turkey and the USA.

Please note that it is not possible to deliver to the Channel Islands or to the Isle of Man.

What languages is the website available in?

PULLANDBEAR.COM is available in: Spanish, English, Dutch, German, Polish, Portuguese, French, Romanian, Chinese, Russian, Greek, Czech, Slovak, Croatian, Bulgarian, Latvian, Estonian, Lithuanian, Greek, Slovenian, Italian, Basque, Galician and Catalan.

What languages is customer service available in?

Our customer service is currently available in the following languages: Spanish, English, German, French, Italian, Romanian, Russian, Chinese, Croatian, Polish and Dutch.

Are prices the same at the online store as they are at my local Pull&Bear store?

Yes, but if there are any discrepancies between the prices that appear on the website and those marked on garment tags, the correct price is always the one on the tag.

Will you restock items that are marked as "Sold out"?

If an item is sold out, you can request that we notify you when it is back in stock. If it becomes available again within 15 days, we’ll send you an email to let you know. If there is no more stock, we’ll remove it from the website.

Will I receive the same product I see in the photo?

Yes, except with artisan products where there may be a slight difference in the finish.

Is it possible to receive regular information via email with the latest Pull&Bear items and offers?

Yes. You just have to subscribe to the Pull&Bear newsletter by filling in the form that appears when you click on the icon, and you’ll receive information about the latest Pull&Bear items, articles and events.

You can find the form by clicking on "newsletter" in your user account or in the menu on our website.

Can I unsubscribe to the Pull&Bear newsletter?

You can easily cancel your subscription by clicking on the "newsletter" menu. Fill in the details and select "send."

There are several ways to unsubscribe:

  • Select "Unsubscribe" in the form in the "newsletter" section.
  • You can access subscription settings in "My Account" by going to the "newsletter" section and unchecking the box. Click on Accept to finalize the change.
  • At the end of every Newsletter you can unsubscribe by clicking on the link that appears, which will take you to a page where you have to enter your email address and click “unsubscribe.”
  • Be aware that the process to unsubscribe from the Newsletter may take up to 48 hours.

How can I recover a forgotten password?

If you have forgotten your password, you can recover it from the "Login - Forgotten your password?" section. You’ll receive an email with a link to enter and confirm your new password. Your password must be alphanumeric with a minimum of 8 characters including at least one uppercase letter.

What do I do if I’m not able to change the password?

Make sure that the password contains at least 8 characters and that you have entered at least one uppercase letter, one lowercase letter and one number. You’re also not allowed to use a password that you have used before.

How can I make sure my purchase was made correctly?

Once you place your order, you’ll receive a confirmation email. If you don’t receive the email, contact our Customer Service department.

Can I find out the status of my order?

Yes. Go to the orders placed section in My account and you’ll see the real-time status of your order.

In the case that you placed the order as a guest, you can track the status and manage the order from the confirmation email.

Can I cancel my order?

Yes. You can cancel your order from the orders placed section of your account.

If you placed the order as a guest, you can cancel the order from the confirmation email.

What should I do if I receive a faulty item?

PULLANDBEAR.COM only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department.

What should I do if I receive an incorrect item?

If you were to, accidentally, receive an item that you did not order, please contact our Customer Service department.

Is my personal information confidential?

All the information you share with us is private and confidential within Grupo Inditex and used to draw up, fulfill and carry out the purchase, attend to requests and provide you with information about products. Get all the details in our Privacy Policy.

How can I contact the Customer Service department?

You can share any questions or comments by calling or by contacting us through our chat service via the following link: .

Do I have to register to make an online purchase?

You can make an online purchase as a guest, without having to create a user account in the online store. This purchasing option is also available on our app and mobile site.

At PULLANDBEAR.COM we recommend having a user account, as it will make shopping easier by saving an address book, your favorite stores and your payment details using eWallet. You also have a record of orders, returns and invoices. To see the registration options available in other markets, check the local Pull&Bear online sales page for each case.

Can I place an order by phone?

No. You will have to place the order and make the payment online.

Payment

What payment methods can I use to make purchases?

We offer the following methods of payment: Visa Electron, Mastercard, American Express, PayPal, IN card, Gift Card and Gift Voucher

OXXO payment

OXXO is a cash payment method that you can use at any of the OXXO establishments.

How do I use it at pullandbear.com?

  • Fill your shopping cart and choose your preferred delivery method (in-store or standard home delivery).
  • Select OXXO as your payment method.
  • After confirming the payment, you’ll access the order confirmation page with a barcode that you can print. This barcode can also be found in the confirmation email or in the MY ACCOUNT > MY ORDERS section.
  • Print the OXXO payment code.
  • Make the payment at any of the 13,000 OXXO establishments by presenting the barcode within a period of 48 hours.
  • Once the payment has been made, you’ll receive an email confirming that the order will be processed within a maximum of 24 to 48 hours.

For returns:

You can make a return through any of our usual methods:

  • Home pickup or in-store return.
  • The return will be made onto a Pull&Bear CREDIT VOUCHER that you’ll receive via email and which is valid in our stores and at the pullandbear.com website.

Why was my credit card declined?

Your card may have been declined for one of the following reasons:

  • The card may be expired: check that your card is not past its expiration date.
  • You may have reached the card limit: check with your bank that the card has not exceeded the limit for purchases.
  • You may have entered something incorrectly: check that you have correctly filled in all the necessary fields.

Can I get an invoice in my company's name?

Yes. You just need to tick the "COMPANY" box in the personal information section and enter the tax information requested.

Is it safe to use my credit card on the website?

Yes, the information is transmitted safely with SSL encryption. Only Safe Electronic Commerce (SEC) transactions will be accepted for payments using Visa and Mastercard. After verifying that the card is secured under the SEC system, the system will contact the card's issuing bank so that the buyer can authorize the purchase. When the bank confirms authenticity, the card will be charged. Otherwise, the order will be canceled. For payments with credit and debit cards, you are required to enter the CVV (Card Verification Value), a code printed on the card that serves as a security measure during e-commerce transactions.

Payment with Klarna.

If you choose Klarna as the payment method, you have the possibility of paying for the order within 14 days, via bank transfer. For more information visit www.klarna.com

Can I get the Tax Free Refund, or VAT return for tourists?

Yes, we can apply a VAT return for tourists shopping online if they are non-EU residents. For more information contact our customer service center at contact@pullandbear.com.

What should I do if I see a double charge for an order?

It may be that what you’re seeing in your account is really a reservation for the amount of the order and not the charge itself. In any case, contact your bank for more information. You can also contact our Customer Service department.

Can I pay in the store when I receive the order?

The payment must be made online to finalize the order, and it is not possible to pay in the store when you receive it. However, you have the option of trying on the items in the store when you pick up your order and returning or exchanging any items you’re not happy with.

I do not have any of the payment methods. How can I place an online order?

In this case we recommend buying a gift card at any of our physical Pull&Bear stores that can be used both online and in physical stores.

You can buy gift cards worth a minimum of 20 GBP up to a maximum of 500GBP (always in multiples of 5GBP), and they never expire (depending on the market). If you want more information go to our GIFTCARD section.

Shipping

Where can I receive my order?

You can receive it at a private address (home or work), but never a post office box.

Can the delivery be made to a different market than the one where it was purchased from?

No, the market of delivery always has to match the market of purchase.

How long will my order take to arrive?

Delivery times depend on the shipping method you select.

    Deliveries are made between Monday and Friday.

    How much do I pay for delivery service?

    Can I track the status of my order?

    Yes, you can see the status of your order by going to the orders placed section of my account.

    In the case that you placed the order as a guest, you can check the status of the order from the confirmation email.

    What is the process for home delivery?

    If you have chosen home delivery, we’ll send you a confirmation email when your order is going to leave the warehouse, another email with a tracking number and a link to the courier's website, and finally the courier will contact you via SMS or email to notify you when your order will be delivered.

    What is the process for in-store delivery?

    If you select in-store delivery, we’ll notify you by SMS when the items have arrived.

    How long will my order remain in the store?

    Orders remain in the store you selected for 10 calendar days from the delivery date.

    Can another person pick up my order at the store?

    Yes. The person who picks it up must indicate the order number and buyer's name. Finally, they’ll have to show ID and sign for the delivery. It is not necessary to show a signed authorization or the buyer's ID

    Which courier will deliver the order?

    It depends on the delivery area and the type of shipment. When the order leaves our warehouse, we’ll send you an email with the courier’s information.

    What happens if I'm not at home when the order is delivered?

    If you’re not home when the order is delivered, the courier will leave you a reminder slip with their contact information.

    You can also call the courier directly and give them the order tracking number to arrange a delivery date.

    What is a Pickup Point?

    A Pickup Point is a place where you can pick up your order that is not your home or a Pull&Bear store (for example, a gas station, a news stand, etc.).

    It may be useful if you’re not always at home and/or there isn’t a Pull&Bear store near your home.

    Follow the steps below to locate your Pickup Point:

    • Enter a location (for instance: zip code, address, city, etc.)
    • Locate the Pickup Point most convenient for you and click on the SELECT button to add it as a pickup point.

    Returns

    WHAT ARE THE TYPES OF RETURNS?

    In-store returns

    Take your order and purchase receipt in electronic or paper format to any Pull&Bear store in the same market where you made your purchase.

    Return by mail

    Bring the items you wish to return to your closest pickup point and show the QR code that we’ll send you by email once you’ve requested the return on your phone.

    Home returns

    A courier will pick up the items you want to return from your chosen address.

    DO YOU WANT TO RETURN AN ONLINE ORDER?

    To start the returns process, click here

    Keep in mind that if you made your purchase as a guest you can also return your order online via the shipping confirmation email.

    EXCEPTIONS AND SPECIAL CONDITIONS

    Some of our items, which are detailed below, must meet the following conditions in order for your return to be processed:

    • Swimwear: must include the hygiene sticker or security seal.
    • Underwear: cannot be exchanged or returned without the original packaging, except for tops and bodysuits.
    • Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened and they may not be returned partially or individually.
    • Accessories: must be returned with the original packaging intact.
    • Fragrances: must be returned in the original, sealed packaging.
    • Cosmetics: must be returned in the same packaging and in original condition.
    • Customizable items: Given that these garments are customized, it is not possible to exchange or return them. It is also not possible to cancel purchases of items in a customized color.

    HOW CAN I MAKE A RETURN IF I MADE AN IPOD PURCHASE IN-STORE?

    Only in-store: Take the items you want to return, and the electronic or paper receipt, to any Pull&Bear store in the same market where you made your purchase.

    HOW CAN I MAKE A RETURN IF I SHOPPED ONLINE AND PAID IN-STORE (COD)?

    Only in-store: Take the items you want to return, and the electronic or paper receipt, to any Pull&Bear store in the same market where you made your purchase.

    WHAT HAPPENS IF I RETURN A PRODUCT PURCHASED AT PULLANDBEAR.COM WITH A PULL&BEAR GIFT CARD?

    The refund will increase the available balance on your gift card should the card exist at the time of the return. If for some reason it does not exist, the reimbursement will be made via a Pull&Bear voucher.

    CAN I RETURN A PHYSICAL GIFT CARD OR A VIRTUAL GIFT CARD PURCHASED ONLINE?

    Unused gift cards may be returned within 30 calendar days from the date of purchase in the case of a physical gift card, or from the delivery date in the case of a virtual gift card.

    If you make the return via PULLANDBEAR.COM, you do not have to send us the actual gift card. We will automatically cancel the gift card and you may destroy it.

    HOW LONG DO I HAVE TO MAKE RETURNS?

    The deadline for all returns is 30 calendar days from the delivery date.

    DO I HAVE TO PAY ANYTHING TO RETURN MY ITEMS?

    No, returns at PULLANDBEAR.COM are always free.

    HOW WILL MY MONEY BE REFUNDED?

    Once the return has been approved, you will receive the amount in the same method you used to make the purchase. Be aware that if you request a gift when placing the order, the reimbursement will be made through a voucher that you will receive along with the return slip.

    WHEN WILL I RECEIVE THE REFUND FOR MY RETURN?

    After the return is approved (items must be in perfect condition and have their inside labels), you will receive a confirmation email indicating that the amount will be reimbursed to your account within a few days.

    Remember that the time needed for your account to be reimbursed always depends on your bank.

    WHAT SHOULD I DO IF THE RETURN AMOUNT IS INCORRECT?

    Contact our Customer Service department and we will resolve the problem as soon as possible.

    PULLANDBEAR.COM reserves the right to refuse returns requested or sent outside the set deadline, or for items that are not in the same condition in which they were received.

    DO YOU REFUND THE SHIPPING COSTS IF I RETURN ALL THE ITEMS IN AN ORDER?

    If you return an entire order within 14 days of purchase we will reimburse you the shipping costs for a standard order.

    Technology

    Which Internet browsers should I use to view the Pull&Bear website correctly?

    The PULLANDBEAR.COM site is optimized for viewing on Microsoft Internet Explorer 8 or higher, Mozilla Firefox 3.5 or higher, Google Chrome 6 or higher and Safari 5 or higher.

    You can install the latest versions of each browser at the following links:

    What screen resolution do I need?

    1,024 width x 768 height or greater.

    Is it safe to buy at PULLANDBEAR.com?

    Yes. You can shop with peace of mind because we go to great lengths to ensure the security of your purchases and your information.

    eGiftCard

    WHERE CAN I BUY A EGIFTCARD?

    You can buy a virtual eGiftCard on our website. We'll send it to the email address you provided within 24 hours. The eGiftCard can only be used for the PULLANDBEAR.COM website of the market in which it was purchased.

    HOW CAN I MAKE A PURCHASE WITH A EGIFTCARD AT PULLANDBEAR.COM?

    Select the "eGiftCard" payment method and enter the eGiftCard number (16 digits) and the CVV (3 digits). Remember that you must first activate the eGiftCard.

    HOW CAN I ACTIVATE A EGIFTCARD?

    Click on the eGiftCard - Activate eGiftCard section. Enter the eGiftCard number (16 digits), the CVV (3 digits), and the activation code.

    The activation code is the last four digits of your cell phone number. This information is provided by the purchaser when the eGiftCard is purchased.

    CAN I RETURN A EGIFTCARD?

    eGiftCards can be returned provided they haven't been used and within 30 calendar days from the date of purchase. Contact Customer Service to process the return.

    WHAT HAPPENS IF I RETURN A PRODUCT I BOUGHT AT PULLANDBEAR.COM WITH A EGIFTCARD?

    The refund will be processed by increasing the balance available on the eGiftCard, provided that there is a balance at the time of return. If there is no balance, a Pull&Bear e-voucher will be issued.

    IN WHAT AMOUNT CAN I PURCHASE A EGIFTCARD?

    The minimum amount is $5 and the maximum is $500. The final amount must always be a multiple of $5.

    DO EGIFTCARDS EXPIRE?

    No, they do not expire.

    CAN I ADD VALUE TO A EGIFTCARD?

    No, the balance available can only be increased if an item purchased with a eGiftCard is returned.

    WHY MIGHT MY EGIFTCARD BE DECLINED?

    It might be declined for one of the following reasons:

    You might not have any balance left.

    Some information may have been entered incorrectly. Check that you have correctly filled in all the necessary fields.

    Gift Receipt

    What is a gift receipt?

    It is a receipt included in the orders you ship to other people as gifts that does not show the amount of the purchase. It is fully valid for exchanges and returns.

    You can select it from the shopping cart.

    How can I place an order and receive a gift receipt?

    You can request a gift receipt by checking this option in the shopping cart, as long as you have not begun to process the order.

    Keep in mind that the order will only include the gift receipt and not a copy for the buyer.

    Can I request a gift receipt after finalizing an order?

    No, you can only get a gift receipt if you request it before processing the order.

    How do I return items purchased using a gift receipt?

    When you make a return with a gift receipt, you’ll receive a voucher for the amount of the return.

    How is the amount of the order reimbursed?

    A virtual gift card is generated and printed on the return slip.

    Can I exchange an item I’ve received as a gift?

    No. In this case you have to return the item(s) and place a new order with the voucher card.

    How can I request a home pickup or postal return of an item I received as a gift?

    Please, contact our Customer Service department.

    Contact us // Customer Service

    How can I contact Pull&Bear’s Customer Service department?

    You can contact us with any questions related to online sales through the following channels:

    How can I file an online complaint?

    First contact our Customer Service department so we can try to help you with whatever you need.

    Finally, if you wish you can file an official complaint form.

    How can I file a complaint about a store?

    You can write to us using the "Stores and company" online form, which you'll find in the menu at the bottom our website.

    How can I suggest improvements?

    You can send us your suggestions using the contact form, which you'll find in the menu at the bottom our website. We would be happy to receive your comments!

    Item availability

    How can I find out if an item is available?

    To find out if an item is available on the online store simply enter the reference number into the search engine on our website.

    What if I don't have the reference number?

    We need the reference number because due to the large quantity of items and frequent updates, it would be very difficult for us to identify the exact item in question without it.

    We encourage you to take a look at our collections and social media profiles to see if you can find the item and its reference number.

    If ultimately you’re not able to locate the reference number, we invite you to send us a photo by email so that the corresponding department can make the necessary verifications to answer your question.

    How can I use the scan feature on the App?

    Simply open the application and scan the tag of a Pull&Bear item. You’ll be directed to the page at PULLANDBEAR.COM where you can purchase the product.

    Are items from past seasons available?

    No, only items from the current season are available.

    You can, check out one of our outlet stores:

    THE STYLE OUTLETS GETAFE

    Río Guadalquivir, 28906 Getafe, Madrid

    +34 916918613

    SEVILLA FACTORY AEROPUERTO

    Polígono industrial Los Espartales, 41309 La Rinconada, Sevilla

    +34 954511926

    FACTORY VILA DO CONDE

    Avenida Fonte Cova, 4485-592 Vila do Conde, O Porto

    +351 229260658

    ALCOCHETE

    Avenida Euro 2004 Estrada Nacional 199 KM 1.5, 2890-186 Alcochete, Setúbal

    +351 212340342

    Where can I find a size guide?

    On product pages you can find a size guide to the right of each photo. We encourage you to check our "Size Guide" section. If you are nevertheless still having doubts, contact our Customer Service department.

    How can I find out the length of a pair of pants?

    All our pants have more or less the same length. For men they are designed for 6’1” in height and for women 5’6”.

    I would like more information about composition and care tips for an item.

    No problem! You can contact our Customer Service department and tell us the reference number.

    Discounts and promotional codes

    How can I use a discount code?

    Discount codes are entered just before completing payment and finalizing the order.

    When you are at the payment stage, enter the code we sent you in the "Promotional code" field during step "3.Payment" and click Accept. You’ll then be able to see the discount reflected in the final purchase amount.

    Don't forget that promotional codes have expiration dates, they may not be combined with other offers, and they are valid exclusively for one use at the online store.

    If I have a code, is the discount applied automatically?

    Once you enter the code in the "Promotional Code" field and click on Accept, you’ll see the discount reflected in the final purchase amount.

    How can I find out when the next promotion at PULLANDBEAR.COM will be?

    We announce our promotions on the home page of our website and through social media, newsletters and push messages on our app.

    Can I exchange an item that I bought during a promotion?

    You may exchange items purchased during promotions at any physical Pull&Bear store as long as they’re available.

    If the items are sold out at your nearest store and you decide to make a new online purchase, the price will be as shown on our website on that day.

    (REFER-A-FRIEND PROGRAM) I entered my friend’s name and it didn’t work

    This could be for several reasons. It could be because your friend never registered for the refer-a-friend scheme. It could be because you’re entering a nickname (that the system doesn’t recognize) rather than the name they registered with, or it could be because there’s more than one person with the same name signed up. If this is the case, then you just need to follow the instructions to enter their email address. If you don’t know their email address, then please ask them for it and come back to us.

    If they’re finding this difficult, you can log in and search for the referring customer in the customer service dashboard in Mention Me. If you find the referrer, you can then add the customer on the phone as a friend yourself and then they’ll receive their voucher by email automatically.

    (REFER-A-FRIEND PROGRAM) I sent my friend to you, but I never got a reward

    First, are you sure that they bought from us? You’ll only get the reward after they’ve made a purchase. Second, are you sure they’re a new customer? The rewards are only valid if they’re a new customer.

    If you think they are, then let me go check, and if I can confirm that they have, I’ll go and arrange for your reward to be validated.

    Please check in the Pull&Bear system that the referred customer has made a purchase. You can then confirm the purchase in the Mention Me system. Just search for the friend’s name in the Customer section and click on Confirm Purchase.

    (REFER-A-FRIEND PROGRAM) I remember seeing an offer but can’t remember what it was or how to share it

    You can either just tell your friend to come to the site and to enter your name in the checkout in order to get the discount. Otherwise you can find details about the program in the FAQ.

    (REFER-A-FRIEND PROGRAM) My friend got a different offer to the one that I got.

    Sometimes our offers change and they may go up or go down. You have our latest offer. I’m sorry if it’s changed since your friend signed up.

    (REFER-A-FRIEND PROGRAM) I referred lots of people, but I only got 5 gift vouchers

    This may be because only five new customers ended up buying, or it may be because they have reached the limit set within the terms and conditions. The terms and conditions state that customers can only make a certain number of referrals in a 24-hour period and within a year. This is to stop people from taking advantage of the program.

    If this happens, it’s worth contacting the marketing team to ask them how they’d like to handle the situation. They’ll need to decide whether this is someone who can help attract new customers, or if it’s someone taking advantage of the offer.

    Modifications to information and orders

    How can I modify my account login information?

    To change your login information you have to first log in to your account. In the section "Login details" you can change the password and email address linked to your user account.

    How can I modify the default delivery address on my account?

    You have to first log in to your account, then in the "Address book" section you can add new addresses or change or delete existing ones.

    You can also modify the address in the "Shipping" step of the purchase process, but the changes you make there will not be saved for future purchases.

    Can I modify the delivery method for my order?

    It is not possible to modify the delivery method for a completed order. If it has not left the warehouse yet, you may cancel it and make a new purchase with the correct delivery method. Be aware that in the meantime some of the items may have sold out.

    Can I add, delete or change items in a completed order?

    It is not possible to modify the content of completed orders. If it has not left the warehouse yet, you may cancel it and make a new purchase. Be aware that in the meantime some of the items may have sold out.

    What do I do if my account is disabled?

    Accounts are automatically disabled when incorrect login details are entered too many times. To log back in you have to contact our Customer Service department.