ENTORNO DE PRUEBA / TEST ENVIRONMENT

How to buy

Shopping at PULLANDBEAR.COM is very easy.

Just follow these steps:

01.

Choose the section (woman, man, kids, footwear) and then the family (product type).

02.

View the product/s you are interested in and click on the photograph to zoom in and see every detail and the products’ back, composition, available sizes, reference code and price.

03.

Select an item of clothing and add it to your basket. You can then choose to carry on shopping or to process the order.

04.

If you wish to continue shopping, repeat the process but if you wish to process the order, log in.

05.

Once you have entered your details, check that they are correct and click on “Process order”.

06.

Choose whether you want to collect your order from one of our Pull&Bear stores or receive it via standard or express delivery and check that the shipping and billing addresses are correct.

07.

Select a payment method: Visa, Visa Electron, Mastercard, American Express, Pay Pal...

08.

Confirm the order. Authorize payment.

09.

You will receive an email confirming your order.

10.

You will receive an e-mail confirming that your order was shipped.

FAQs

In which markets is it possible to shop online?

At the moment you can place your order in Germany (except Heligoland and the town of Büsingen), Austria, Belgium, Denmark, Spain, France (except overseas regions and territories), Greece, Ireland, Italy (except San Marino, Laviano, Campione d´Italia and Lake Lugano), Luxembourg, Monaco, the Netherlands, Romania, Poland, Portugal, United Kingdom (mainland only), Sweden, Switzerland and the USA.

How many languages is it possible to browse in?

The PULLANDBEAR.COM browsing languages are: Spanish, English, German, Polish, Portuguese, French, Italian, Dutch, Romanian, Basque, Galician and Catalan.

Which languages is it possible to request customer service in?

Our customer service is currently available in the following languages: Spanish, English, German, French, Italian, Polish, Dutch and Romanian.

Are the online store prices the same as those in my usual Pull&Bear store?

Yes, but if there are any differences between the prices shown on the site and the price tags of the garments, the correct price will always be that marked on the price tag.

Will we restock the ítems which are ‘sold out’?

If an item is sold out, you can request us to inform you when we restock it. If this item is available before 15 days, you will receive an e-mail with the information. If this item is out of stock, we will remove it from our web.

Will I receive the same product that I see in the photo?

Yes, except in the case of products which are handcrafted in which there may be slight differences in the final product.

Is it possible to receive periodic information via email about Pull&Bear’s latest new products and offers?

Yes. By simply clicking on "NEWSLETTER" you will receive information on Pull&Bear’s latest products, lookbook and events.

Can I cancel my Pull&Bear Newsletter subscription?

You can easily cancel your subscription by clicking on the "NEWSLETTER" menu. Fill in the details and select "SEND".

How do I recover my forgotten password?

If you have forgotten your password, you can recover it in the "YOUR ACCOUNT" section. You will receive an email with your new password.You will have to submit a new password containing at least eight characters, capital letters, lower case letters and numbers.

How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.

Can I know which is the status of my order?

Yes. Click on the "ORDERS" section in "YOUR ACCOUNT" and you will be able to track your order in real time.

Can I remove items from my order?

Yes. You can delete any unwanted items from your shopping bag as long you haven’t processed your order.

Can I cancel my order?

Yes. You can cancel your order from the "ORDERS" menu in your account.

What should I do if I receive a faulty item?

PULLANDBEAR.COM only sells items in perfect conditions so, in the rare event of receiving a faulty item, you can contact our customer service.

What should I do if I receive an incorrect item?

If you were to, accidentally, receive an item that you did not order, please contact our customer service.

Is my personal information treated as confidential?

All the information you share with us is treated in a private and confidential way within the Inditex Group for the development, compliance and fulfilment of the contract of sale, (purchase and sale contract ) to to meet your demands and provide information about our products. Check all the details in our Privacy Policy.

How can I contact the customer service department?

You can send us on your questions and comments through the contact form available in our web page, through the telephone number 880033163 or sending an email to contact@pullandbear.com.

Payment

What payment method can I use to make my purchase?

Why might my credit card be refused?

Your credit card may be refused for any of the following reasons:

- The card may have expired. Check that your card is still valid.

- You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

- You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

Can I include my company’s details on my invoice?

Yes. Simply click on the business option in personal details and fill in the tax information we require.

Can I order Tax-free?

NNo, as Tax Free only applies to products bought in store and which you transport.

Is it safe to use my credit card on the website?

Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.

Shipping

Where can I receive my order?

It can be sent to an address selected by you (home, work, etc. - never a PO Box) or to the Pull&Bear store of your choice.

Can the delivery market be different from the purchase market?

No. The delivery market must always be the same market in which the purchase was made.

How long will my order take to arrive?

    How much do I pay for delivery service?

      Can I know which is the status of my order?

      Yes. Click on the orders section in "YOUR ACCOUNT" and you will be able to track your order in real time.

      What is the home delivery process?

      If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.

      Returns

      WHAT ARE THE TYPES OF RETURN?

      In-store returns

      Take your order and purchase receipt in electronic or paper format to any Pull&Bear store in the same market where you made your purchase.

      The easiest way to return an item purchased online is to take it to a store in the same market and show your passport and purchase receipt.

      The easiest way to return an item is to take it to a store in the same market and show your purchase receipt.

      Postal returns

      Take the items you want to return to your nearest drop point, along with the return label we’ll send you by email.

      Take the item(s) you wish to return to your nearest drop point with the invoice, the return form with your passport details and a copy of your passport inside the package.

      Home returns

      A courier will pick up the items you want to return from your chosen address.

      DO YOU WANT TO RETURN AN ONLINE ORDER?

      To start the returns process, click here

      HOW CAN I MAKE A RETURN IF I MADE AN IPOD PURCHASE IN-STORE?

      Only in-store: Take the items you want to return, and the electronic or paper receipt, to any Pull&Bear store in the same market where you made your purchase.

      HOW CAN I MAKE A RETURN IF I SHOPPED ONLINE AND PAID IN-STORE (COD)?

      Only in-store: Take the items you want to return, and the electronic or paper receipt, to any Pull&Bear store in the same market where you made your purchase.

      WHAT HAPPENS IF I RETURN A PRODUCT PURCHASED ON PULLANDBEAR.COM WITH A PULL&BEAR GIFT CARD?

      The refund will increase the available balance on your gift card should the card exist at the time of the return. If for some reason it does not exist, the reimbursement will be made via a Pull&Bear voucher.

      CAN I RETURN A PHYSICAL GIFT CARD OR A VIRTUAL GIFT CARD PURCHASED ONLINE?

      Unused gift cards may be returned within 30 calendar days from the date of purchase in the case of a physical gift card, or from the delivery date in the case of a virtual gift card.

      If you make the return via PULLANDBEAR.COM, you do not have to send us the actual gift card. We will automatically cancel the gift card and you may destroy it.

      HOW LONG DO I HAVE TO MAKE RETURNS?

      The deadline for all returns is 30 calendar days from the delivery date.

      DO I HAVE TO PAY FOR RETURNS?

      Yes. The price of the return varies depending on your market and will be deducted from your refund. More info here.

      No, returns at PULLANDBEAR.COM are always free.

      HOW WILL MY MONEY BE REFUNDED?

      Once the return has been approved, you will receive the amount in the same method you used to make the purchase. Be aware that if you request a gift when placing the order, the reimbursement will be made through a voucher that you will receive along with the return slip.

      WHEN WILL I RECEIVE THE REFUND FOR MY RETURN?

      After the return is approved (items must be in perfect condition and have their inside labels), you will receive a confirmation email indicating that the amount will be reimbursed to your account within a few days.

      Remember that the time needed for your account to be reimbursed always depends on your bank.

      WHAT SHOULD I DO IF THE RETURN AMOUNT IS INCORRECT?

      Contact our Customer Service department and we will resolve the problem as soon as possible.

      PULLANDBEAR.COM reserves the right to refuse returns requested or sent outside the set deadline, or for items that are not in the same condition in which they were received

      DO YOU REFUND THE SHIPPING COSTS IF I RETURN ALL THE ITEMS IN AN ORDER?

      If you return an entire order within 14 days of purchase we will reimburse you the shipping costs for a standard order.

      Technology

      Which internet browsers should I use to view the Pull&Bear web page correctly?

      The PULLANDBEAR.COM web page is optimized for viewing in Microsoft Internet Explorer 7 or above, Mozilla Firefox 3.5 or above, Google Chrome 6 and Safari 5 or above.

      You can install the latest versions of each browser via the following links:

      What screen resolution do I need?

      1.024 in width x 768 in height and above.

      Is it safe to shop on PULLANDBEAR.COM?

      Yes. You can shop with total peace of mind as we make every effort to ensure we have the resources that guarantee the security of your purchases and details.

      Contact us // Customer Service

      How can I contact Pull&Bear Customer Service?

      You can contact us with any questions related to online sales through the following channels:

      • Telephone 080081810
      • E-mail: contact@pullandbear.com
      • Through our contact form

      For questions related to Pull&Bear stores:

      Customer service hours: Monday to Friday, from 9:30 to 18:30

      How can I file an online complaint?

      First contact our Customer Service department so we can try to help you with whatever you need.

      Finally, if you wish you can file an official complaint form.

      How can I file a complaint about a store?

      You can write to us using the "Stores and company" online form, which you'll find in the menu at the bottom our website.

      How can I suggest improvements?

      You can send us your suggestions using the contact form, which you'll find in the menu at the bottom our website. We would be happy to receive your comments!

      Item availability

      How can I find out if an item is available?

      To find out if an item is available on the online store simple enter the reference number into the search engine on our website.

      What if I don't have the reference number?

      We need the reference number because due to the large quantity of items and frequent updates, it would be very difficult for us to identify the exact item in question without it.

      We encourage you to take a look at our collections and social media profiles to see if you can find the item and its reference number.

      If ultimately you are not able to locate the reference number we invite you to send us a photo by e-mail so that the corresponding department can make the necessary verifications to answer your question.

      How can I use scan feature on the App?

      Simply open the application and scan the tag of a Pull&Bear item. You will be directed to the page on PULLANDBEAR.COM where you can purchase the product.

      Are items from past seasons available?

      No, only items from the current season are available.

      How can I find out size equivalencies?

      Size equivalence chart: Italy - Mexico - UK

      Where can I find a size guide?

      On product pages you can find a size guide to the right of each photo. We encourage you to check our "Size Guide" section If you are nevertheless still having doubts, contact our Customer Service department.

      How can I find out the length of a pair of trousers?

      All our trousers have more or less the same length. For men they are designed for 1.85 metres in height and for women 1.72 metres.

      I would like more information about composition and care tips for an item.

      No problem! You can contact our Customer Service department and tell us the reference number.

      Discounts and promotional codes

      How can I use a discount code?

      Discount codes are entered just before completing payment and finalising the order.

      When you are at the payment stage, enter the code we sent you in the "Promotional code" field during step "3.Payment" and click Accept. You will then be able to see the discount reflected in the final purchase amount.

      Don't forget that promotional codes have expiry dates, they may not be combined with other offers and they are valid exclusively for one use on the online store.

      If I have a code, is the discount applied automatically?

      Once you enter the code in the field "Promotional code" and click on Accept, you will see the discount reflected in the final purchase amount.

      How can I find out when the next promotion on PULLANDBEAR.COM will be?

      We announce our promotions on the home page of our website and through social media, newsletters and push messages on our App.

      Can I exchange an item that I bought during a promotion?

      You may exchange items purchased during promotions at any physical Pull&Bear store as long as they are available.

      If the items are sold out at your nearest store and you decide to make a new online purchase, the price will be as shown on our website on that day.

      Modifications to information and orders

      How can I modify my account login information?

      To change your login information you have to first log into your account. In the section "Login details" you can change the password and e-mail address linked to your user account.

      How can I modify the default delivery address on my account?

      You have to first log into your account, then in the "Address book" section you can add new addresses or change or delete existing ones.

      You can also modify the address in the "Shipping" step of the purchase process, but the changes you make there will not be saved for future purchases

      Can I modify the delivery method or store for my order?

      It is not possible to modify the delivery method for a completed order. If it has not left the warehouse yet, you may cancel it and make a new purchase with the correct delivery method. Be aware that in the meantime some of the items may have sold out.

      Can I add, delete or change items in a completed order?

      It is not possible to modify the content of completed orders. If it has not left the warehouse yet, you may cancel it and make a new purchase. Be aware that in the meantime some of the items may have sold out.

      What do I do if my account is disabled?

      Accounts are automatically disabled when incorrect login details are entered too many times. To log back in you have to contact our Customer Service department.