ENTORNO DE PRUEBA / TEST ENVIRONMENT

How to buy

Shopping on pullandbear.com is very simple.

You just have to follow these steps:

01.

Choose the section (man, woman) and the family (garment type).

02.

Select the item(s) that you are interested in. By clicking on the pictures, you can enlarge the photo to view the item from all angles, as well as learn about its composition, available sizes, item number and price.

03.

Add item(s) to your cart. After that, you can choose whether to continue shopping or place an order.

04.

Register or start placing an order from a guest account.

05.

After you entering your data, please check if it is correct and click "Confirm".

06.

Choose a delivery method: to one of the Pull&Bear stores, pick-up point or standard home delivery. Please, make sure the delivery address is correct.

07.

Choose a payment method: Visa, MasterCard, American Express or upon receipt (card or cash).

08.

Confirm the order.

09.

You will receive an e-mail confirming your order.

FAQs

In which markets is it possible to shop online?

At the moment you can place your order in Germany (except Helgoland Island and Büzingen), Austria, Belgium, Denmark, Spain, Andorra, USA, American Samoa, France, Greece, Ireland, Italy (except Liviano, Campione d'Italia and Lake Lugano), Vatican, Luxembourg, Monaco, Netherlands, Poland, Bulgaria, Portugal, Great Britain, Anguilla, Sweden, Switzerland, China, Angola, Antigua and Barbuda, Australia, Barbados, Belize, Benin, Botswana, Brazil, Brunei, Burkina Faso, Cambodia, Cameroon, Canada, Cape Verde, Chad, Chile, Congo, Côte d'I uare, Croatia, Curacao, Czech Republic, Djibouti, Dominica, East Timor, Fiji, Finland, Equatorial Guinea, Estonia, French Guiana, Polynesia, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guyana, Hungary, Iceland, Israel, Japan, Kenya, Kiribati, South Korea, Latvia, Lesotho, Liberia, Lithuania, Malawi, Mali, Mauritania, Mexico, Micronesia, Mozambique, Namibia, Nauru , New Caledonia, New Zealand, Nigeria, Niue, Norway, Pakistan, Palau, Papua New Guinea, Reunion, Romania, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Sint Maarten, Saint-Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, São Tomé and Príncipe, Senegal, Sierra Leone, Slovakia, Slovenia, South Africa, Saint Barthélemy, Saint-Marten, Suriname, Swaziland, Tanzania, Togo, Tokelau, Tonga, Trinidad and Tobago, Turkey, Tuvalu, Uganda, Vanuatu, Zambia, Zimbabwe, the Bahamas, Bermuda, Maldives, Seychelles, Marshall, Faroe, Northern Mariana, Solomon, Cayman Islands, American and British Virgin Islands, Cook Islands, Turks and Caicos Islands, on Saint Helena Island, in Aland Islands, on Cocos Island, in Canary, Comoros Islands, on Bonaire, Sint Eustatius and Saba, Guam, Guernsey, in Haiti, on Jersey, Jamaica, Madagascar, in Malta, Martinique, Mauritius, Mayotte, Montserrat, on South Georgia and the South Sandwich Islands, in Sri Lanka, on Wallis and Futuna.

How many languages is it possible to browse in?

The PULLANDBEAR.COM browsing languages are: Hebrew, Spanish, English, German, Dutch, Danish, Swedish, Polish, Bulgarian, Romanian, Slovak, Slovenian, Croatian, Estonian, Czech, Russian, Lithuanian, Latvian, Portuguese, Chinese, French, Greek, Italian, Turkish, Basque, Galician and Catalan.

Which languages is it possible to request customer service in?

Our customer service is currently available in the following languages: Spanish, English, German, French, Italian, Polish, Dutch and Romanian.

Are the online store prices the same as those in my usual Pull&Bear store?

Yes, but if there is any difference between the price in the online store and the price indicated on the item’s tag, the price indicated in the sales receipt issued by the cashier should be considered correct.

Will we restock the items which are ‘sold out’?

If an item is out of stock, you can request that we let you know when it will be replenished. This can be done by clicking on the envelope icon on the page of the product you need. In the event that the product's stock is replenished within 15 days after your request is registered, we will notify you by e-mail. If the stock is no longer replenished, we will remove the item from the site.

Will I receive the same product that I see in the photo?

Yes. However, we do not guarantee this if the products you ordered are partially or fully made by hand. In this case, there may be slight differences in color, shape, etc.

IS IT POSSIBLE TO RECEIVE REGULAR INFORMATION VIA E-MAIL WITH THE LATEST PULL&BEAR ITEMS AND OFFERS?

Yes. You just have to subscribe to the Pull&Bear newsletter by clicking on "Newsletter" section in your user account.

CAN I UNSUBSCRIBE TO THE PULL&BEAR NEWSLETTER?

You can easily cancel your subscription by clicking on the "Newsletter" section in your user account. Fill in the details and select "Send".

How do I recover my forgotten password?

When entering your account, click on the “Did you forget your password?” button, enter the e-mail address that you used to register, and follow the instructions below.

How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation e-mail. If you do not receive an e-mail, contact our customer service.

How can I learn about the status of my order?

Click on the "ORDERS" section in "Your orders" section in your user account and you will be able to track your order in real time.

Can I remove items from my order?

Yes. You can delete any unwanted items from your shopping bag as long you haven’t processed your order.

Can I cancel my order?

Yes. You can cancel your order in the "Your orders" section in your user account. If you are unable to do so yourself, please contact our customer service.

What should I do if I receive a faulty item?

You can always apply for a refund at any store convenient for you, drop-point or through a courier.

What should I do if I receive an incorrect item?

If you received a item that you did not order, please contact our customer service.

Is my personal information treated as confidential?

All the information you share with us is treated in a private and confidential way within the Inditex Group for the development, compliance and fulfilment of the contract of sale, (purchase and sale contract) to to meet your demands and provide information about our products. Check all the details in our Privacy Policy.

How can I contact the Customer Service department?

You can do this by calling , writing an e-mail to contact.ru@pullandbear.com or through our chat service.

Can I open the order before paying for it?

Unfortunately, try-on before payment is not possible. However, you can easily make a return at the store, pick-up point, from your home, if the item(s) did not suit you for some reason. We draw your attention to the fact that the courier who delivers the order does not make a return.

Can I place an order by phone?

No. You will have to place the order on the website or in the app.

Payment

What payment method can I use to make my purchase?

Why might my credit card be refused?

Your credit card may be refused for any of the following reasons:

- The card may have expired. Check that your card is still valid.

- You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

- You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

Can I include my company’s details on my invoice?

No. Currently pullandbear.com does not offer the option to make a purchase as a legal entity. However you can do this in any of our stores. To clarify the possibility of ordering for legal entity (individual entrepreneur) in a Pull and Bear physical store, please contact the manager of your nearest Pull and Bear store. Meanwhile, the order amount for legal entity (individual entrepreneur) shall not be less than 100 000 rubles (including VAT).

Can I order Tax-free?

NNo, as Tax Free only applies to products bought in store and which you transport.

Shipping

Where can I receive my order?

You can receive it at a private address (home, work ), but never a post office box) or at a Pull&Bear store of your choice.

Can the delivery be made to a different market to to the one where it was purchased from?

No, the market of delivery always has to match the market of purchase.

How long will my order take to arrive?

Delivery times depend on the shipping method you select.

    *Deliveries are made between Monday and Friday.

    What is the process for home delivery?

    If you have chosen home delivery, we will send you a confirmation e-mail when your order is going to leave the warehouse, another e-mail with a tracking number and a link to the courier's website, and finally the courier will contact you via SMS or e-mail to notify you when your order will be delivered.

    What is the process for in-store delivery?

    If you select in-store delivery, we will notify you by SMS when the items arrive.

    How long will my order remain in the store?

    Orders remain in the store you selected for 10 calendar days from the delivery date.

    Orders paid for on the website remain in the store you selected for delivery for 10 calendar days from the date you receive the SMS notifying their arrival.

    Orders with COD payment (in-store payment) remain in the store you selected for delivery for 7 calendar days from the date you receive the SMS notifying their arrival.

    Can another person pick up my order at the store?

    Yes. The person who picks it up must indicate the order number and buyer's name. Finally, they will have to show ID and sign for the delivery. It is not necessary to show a signed authorisation or the buyer's ID document

    Which courier will deliver the order?

    It depends on the delivery area and the type of shipment. When the order leaves our warehouse we will send you an e-mail with the courier information.

    What happens if I'm not at home when the order is delivered?

    If you are not home when the order is delivered, the courier will leave you a reminder slip with their contact information.

    You can also call the courier directly and give them the order tracking number to arrange a delivery date.

    What is a Drop Point?

    A Drop Point is a place where you can pick up your order that is not your home or a Pull&Bear store (for example, a petrol station, a news stand, etc.).

    It may be useful if you are not always at home and/or there is not a Pull&Bear store near your home.

    Follow the steps below to locate your Drop Point:

    • Enter a location (for instance: post code, address, city, etc.)
    • Locate the Drop Point most convenient for you and click on the SELECT button to add it as a pick-up point.

    Returns

    WHAT ARE THE TYPES OF RETURN?

    In-store returns

    The easiest way to return items purchased online is to take them to one of our stores in the market where the purchase was made. However, please note that the Pull&Bear store in the “Gallery” Shopping Center in St. Petersburg accepts returns only of those items that were purchased in this store. Items purchased online are accepted for return if the Pull&Bear store in the “Gallery” Shopping Center was selected as a store for delivery. For return, the following documents are required:

    1) passport;

    2) invoice;

    3) receipt or a screenshot of the bank statement (in case the order was paid upon receipt).

    Drop point returns

    To make a return through the drop point, you should fill out a return application on the website. To do this, select the order in the "My Orders" section, indicate the type of return, mark the item(s) you want to return, put them in the original package (preferably) and take them to the nearest drop point that accept returns. The code that will be sent to you by e-mail after filling out the application will need to be entered in order to leave the package in the cell. The following documents are required:

    1) filled out application form;

    2) invoice;

    3) photocopy of the first two pages of your passport (preferably).

    Home returns

    To make a home return through the courier, you should fill out a return application on the website. To do this, select the order in the "My Orders" section, indicate the type of return, mark the item(s) you want to return. After that, it is advisable to pack the item(s) in the original package. The following documents are required:

    1) filled out application form;

    2) invoice;

    3) photocopy of the first two pages of your passport (preferably).

    DO YOU WANT TO RETURN AN ONLINE ORDER?

    To start the returns process, click here

    HOW LONG IS THE RETURN PERIOD?

    The return period is 30 calendar days from the date of shipment of the order from the warehouse (status "in transit"), or the date of purchase in a physical store.

    DO I HAVE TO PAY FOR RETURNS?

    No, returns on pullandbear.com are always free as long as they are requested through the means provided by Pull&Bear.

    HOW WILL MY MONEY BE REFUNDED?

    After the return is carried out, you will receive its amount in the same way that the purchase was made (in the case of an online order, this can be either a return to the card or a postal transfer). Please note that the direct transfer of money to a card or account occurs within 1 to 14 days from the date when the return is completed in the warehouse and depends on your bank. You will receive a corresponding notification once the return is completed.

    WHAT SHOULD I DO IF THE RETURN AMOUNT IS INCORRECT?

    In this case please contact our customer service and we will resolve the problem as soon as possible.

    Pullandbear.com reserves the right to refuse returns requested or sent outside the set deadline, or for items that are not in the same condition in which they were received

    DO YOU REFUND THE SHIPPING COSTS IF I RETURN ALL THE ITEMS IN AN ORDER?

    Unfortunately, the shipping costs are non-refundable.

    Exchanges

    Can I exchange my products?

    No, only returns are allowed.

    Technology

    Which internet browsers should I use to view the Pull&Bear web page correctly?

    The PULLANDBEAR.COM web page is optimized for viewing in Microsoft Internet Explorer 7 or above, Mozilla Firefox 3.5 or above, Google Chrome 6 and Safari 5 or above.

    You can install the latest versions of each browser via the following links:

    What screen resolution do I need?

    1.024 in width x 768 in height and above.

    Is it safe to shop on PULLANDBEAR.COM?

    Yes. You can shop with total peace of mind as we make every effort to ensure we have the resources that guarantee the security of your purchases and details.