Environmental policy

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At Pull&Bear we are committed to protecting the environment. Respect towards the nature is of vital importance to us and we want to contribute to sustainable development of the society. Here are some of the activities and objectives proposed up till now within the Environmental commitment that is included in the Inditex Group’s Corporate Social Responsibility at www.inditex.com

IN THE STORE

WE SAVE ENERGY: ECO-EFFICIENT STORE

We are developing an eco-efficient management model with the purpose of reducing energy consumption by 20%, integrating sustainability and energy efficiency criteria, from store design, lighting, heating and cooling systems, to the possible recycling of furniture and decoration. Therefore, we help to reduce CO2 emissions and we fight against climate change.

WE ARE REDUCING WASTE AND RECYCLING: REUSE PROGRAMME

Pull&Bear carries out comprehensive management of store waste. The hangers and alarms are collected from the establishments in order to turn them into other plastic items. Furthermore, all the card and plastic used in packaging is recycled.

WE OFFER TRAINING AND AWARENESS-RAISING TO OUR TEAMS

We are continually training our staff to rationalise energy consumption and to raise environmental awareness both on a professional and personal level. Said plans are carried out by both through internal communication campaigns and specific multimedia training projects.

IN CUSTOMER SERVICE

MORE ECOLOGICAL BAGS

All plastic bags that we give our customers are biodegradable, preventing pollution caused by conventional plastic. The D2W additive ensures 100% biodegradation of the plastic.

Furthermore, our paper bags are FSC certified which guarantees that all the production process, from exploitation of the forests where the raw material comes from to the delivery in store, complies with rigorous respect for the environment.

RECYCLABLE GIFT CARDS AND AFFINITY CARDS

Both cards are completely recyclable due to their PET composition and use of ecological PCV-free paint.

WE GENERATE RECYCLABLE INFORMATION

All communication material for our customers, from store directories to personnel search forms, is made of recycled paper or bears the FSC or PEFP mark (guarantee of sustainable forest management certification).

PVC-FREE FOOTWEAR

Our commitment to the environment extends to the products we make:we work with environmentally friendly materials. A good example of this is the manufacturing of footwear that is free of PVC.

Animal welfare

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All Pull&Bear products including materials of animal origin comply with the applicable Inditex standard. This policy requires that these products must always come from animals treated in an ethical and responsible manner. Under no circumstances may animal products deriving from animals slaughtered exclusively for the sale of their skins, shells, horns, bones, feathers, down or any other material be used. Pull&Bear does not sell products containing fur, in keeping with the principles of the Fur Free Retailer Program (Fur Free Alliance), of which the Inditex Group is a member. Neither the cosmetics sold by Pull&Bear nor their ingredients have been tested on animals.

Privacy Policy

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Purchase conditions

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TERMS AND CONDITIONS FOR USING AND PURCHASING FROM

THE PULLBEAR.COM WEBSITE

1. INTRODUCTION

This document (together with any documents herein mentioned) sets forth the terms and conditions governing the use of this website www.pullandbear.com (hereinafter "pullandbear.com"/"the site” /"the website") and placement of product orders through this website (hereinafter, the "Terms").

Please read through these Terms, our Cookies Policy and our Privacy Policy (together the "Data Protection Policies”) prior to using this website and placing orders on it. By accessing pullandbear.com and using this website and/or placing orders through it, you are consenting to be bound by these Terms and our Data Protection Policies and you commit to observe these Terms and our Data Protection Policies.

If you do not agree to all of the Terms and the Data Protection Policies, do not use this website. These Terms may be subject to changes. It is your responsibility to read through these Terms as they may have been amended since the last time you used the website.

If you have any questions regarding the Terms and Data Protection Policies, you can contact us at any time by using the contact form.

The Contract (as defined below) can be entered into, if you express an option in this way, in any of the languages in which the Terms of this website are available.

All the periods provided in this document are interpreted as being expressed in calendar days. If the last day of the term is a non-working day, the term will be extended accordingly until the first working day that comes next.

2. OUR DETAILS

For sale of items through the website, your contract is with PULL&BEAR by PULL&BEAR RO S.R.L., a legal person of Romanian nationality with headquarters in Bucharest, 201 Barbu Văcărescu Street, floor 9, office no. 2, sector 2, Romania, with telephone number 0800 410 888 and e-mail address: contact@pullbear.com, registered at the Trade Register Office of the Bucharest Court of Law under no. J40/15874/2007, unique identification code 22302867, EUID ROONRC. J40/15874/2007.

3. YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE

The information or personal details that you provide to us with will be processed pursuant to the Data Protection Policies. By using this website and/or placing a product order through pullandbear.com , you give your express and unequivocal consent regarding the processing of these information and data and you state that all the information and data supplied to us are true and accurate and that you have obtained the previous written agreement of the holder of the information and/or data in the event that the information and data that you ’ve supplied to us through the website are not yours.

4. USE OF OUR WEBSITE

By using this website and/or by placing orders through it, you undertake:

1. To use this website exclusively for asking legitimate questions or placing legitimate orders.

2. Not to make any speculative, false or fraudulent order. In the event that we have reasonable grounds to believe that any order of this type has been made, we will be authorised to cancel it and inform the relevant authorities.

3. To provide us with a correct e-mail address, postal address and/or other true and accurate contact details. Equally, you consent to use this information for contact in the event that this is necessary (see our Privacy Policy).

If you do not provide us with all the information that we require, we will be unable to process your order.

By placing an order on this website, you are declaring that you are over 18 years of age and that you have legal capacity to enter into this binding contract.

5. AVAILABILITY OF SERVICE

The items that are offered through this Website are only available for delivery on the territory of Romania.

6. HOW THE CONTRACT IS FORMED

The information set out in the Terms and the details contained on this website do not constitute an offer of sale, but rather an invitation to do treat (invitatio ad offerendum). There will be no contract between you and us in relation to any item until we expressly accept your order If your offer is not accepted, the amount of any charge already made to your account will be fully refunded.

In order to make an order, you must follow the online purchase procedures and click on “Authorize Payment”. After this, you will receive an email from us confirming receipt of your order (the " Order Confirmation”). Please remember that this does not mean that your order has been accepted, as this represents an offer that you have made to us to purchase one or more items. All orders are subject to our acceptance which we will confirm by sending you an email confirming that the order has been dispatched (“Dispatch Confirmation”). An electronic ticket containing the details of your order will be attached to the Dispatch Confirmation ( “Electronic Ticket“). The purchase contract between us (the “Contract”) shall only be formalised once we send you the Dispatch Confirmation.

The Contract will relate only to those items whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other items which may have been part of your order until the dispatch of those items has been confirmed in a separate Dispatch Confirmation.

7. AVAILABILITY OF ITEMS

All orders placed for items are subject to their availability in our stocks. If any difficulties occur with regards to supply, or if any item is out of stock, we reserve the right to inform you regarding the same or higher quality and value replacement products that you can order. If you do not wish to order these products and if we’ve already received payment for the ordered products, we will fully reimburse any amounts that you’ve already paid.

8. WITHDRAWAL OF ORDER

We reserve the right to withdraw any item from this website at any time, in a discrete manner and/or to stop or change any material or content of the same. While we will use our reasonable endeavours to process all orders, there may be exceptional circumstances which may mean that we may need to refuse to process or accept an order after we have received it or sent you an ”Order Confirmation”, which we reserve the right to do at any time.

We will not be liable to you or to a third party for withdrawing any item from this website, or for removing or editing any material or content of the website, or refusing to process or accept an order after we have sent you an Order Confirmation.

9. DELIVERY

Subject to the provisions of article 7 above regarding the availability of items, and unless there are any exceptional circumstances , we will endeavour to send the order containing the items corresponding to those in the Dispatch Confirmation prior to the delivery date which appears on the Dispatch Confirmation or, if there is no delivery date, within the period indicated when selecting the delivery method and, in a maximum of 30 days from the date of the Dispatch Confirmation.

However, delays can occur for reasons such as personalization of products, occurrence of unforeseen circumstances or delivery area.

If for any reason, we cannot honour the delivery date, we will notify you of these circumstances and will give you the option of continuing with the purchase, setting a new delivery date or alternatively, of cancelling the order with a full refund of the amount paid. Please note that we can never make deliveries on Saturdays or Sundays.

For the purposes of the Terms, "delivery" or "delivered" shall be deemed to have occurred upon you or a third party nominated by you acquiring physical possession of the items, which will be evidenced by the signing for receipt of the items at the agreed delivery address.

If the product order does not reach you within the estimated delivery time, please contact us by calling at 0800 410 888 and sending an e-mail to the e-mail address: contact@ pullandbear.com.

10. UNABLETO DELIVER

If we are unable to make the delivery after two attempts, for reasons that do not depend on us, we will try to find a secure place to leave the package. We will leave you a note explaining where your package can be found and what to do in order to collect it. If you are not going to be in the delivery location at the agreed time, please contact us to rearrange the delivery for another day.

If after 30 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we shall assume that you wish to cancel the Contract and it will be treated as terminated. As a result of the termination of the Contract, we will fully reimburse all payments received from you, including the delivery costs (except for any additional cost resulted from selecting another delivery method than the cheapest usual delivery method offered by us), with no unjustified delays and anyway within 14 days of the date on which we shall deem the Contract terminated.

Please note that the storage, transport and the re-delivery following termination of the Contract may be subject to additional costs and we will be entitled to transfer this cost to you.

11. PASSING OF RISK AND OWNERSHIP

All risks concerning the products (including loss and damage) will be incumbent upon you from the moment of delivery, when you or a third party designated by you, other than the delivery person, receive the products.

Ownership of the items will only pass to you when we receive the full payment of all amounts due in relation to the items, including delivery charges, or alternatively upon delivery (as defined in clause 9), whichever is the later. The legal ownership on the items will be ours once we reimburse any such payment.

12. PRICE AND PAYMENT

The price of the items is always the one stipulated on our website, except in cases of obvious error. While we try to ensure that all prices that appear on the website are correct, errors may occur. If we discover an error in the price of items that you have ordered, we will notify you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, for reasons that do not depend on us, the order will be treated as cancelled and if you have already paid for the items you will receive a full refund.

We are under no obligation to provide the items to you at the incorrect lower price (even after we have sent you a Dispatch Confirmation), if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as an incorrect price.

The prices on the website include VAT but do not include delivery costs, which will be added to the total amount due as set out in our Shopping Guide – Delivery costs.

Prices are liable to change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent an Order Confirmation.

After having selected all items you wish to purchase by adding them to your cart, the next step is to go through the checkout process and make your payment. In order to do this, you must follow the steps of the purchase process that appear, completing or verifying the information requested in each step. Throughout the purchase process, before payment, you can modify the details of your order. The shopping guide will offer a detailed description of the purchase process. Also, if you are a registered user, you will have available a history of all orders placed by you in the section “My Account”.

You may pay with Visa and MasterCard. In order to minimize the risk of non-authorized access, your credit card details will be encoded. Once we receive your order, we will carry out a pre-authorization on your credit card in order to ensure that there are sufficient funds in order to complete the transaction. Your card will be charged as soon as your order leaves our warehouses.

By clicking on “Authorize payment”, you are confirming that the credit card belongs to you. You will be the only one responsible for any incidents and prejudices caused to us or third parties following the fact that you supplied bank data that are not yours.

Credit cards will be subject to validation checks and authorisation by your card issuer. However, if your card issuer fails to authorise payment to us, we will not be held liable for any delays or non-delivery and we will be unable to formalise a contract with you.

Although we operate in the local currency and we will not charge any extra fees or surcharges, this is an international transaction and your bank may charge you with extra fees due to currency exchanges. For such reason, in case the debited/refunded amounts on your credit card are different to the price displayed at the checkout/the confirmed amount to be refunded, contact your home bank to receive further information about the bank costs related to such transaction.

13. VALUE ADDED TAX

According to the norms and regulations in force, all purchases from the website will be subject to the value added tax (VAT), except for those that will be delivered to customers directly from the Canary Islands, Ceuta and Melilla.

In this regard and according to Chapter I, Title V of the Council Directive No. 2006/112/CE of 28th of November 2006, regarding the common system of value added tax, the delivery place will be considered the member state that appears in the address where the products will be delivered and the VAT applicable will be at the quote in force in each member state where the products are going to be delivered, according to the orders placed.

According to the norms and regulations applicable in each jurisdiction, the “reverse charge” regulation (Article 194 of the Directive 2006/112) may be applied to products delivered in certain member states of the European Union if the client is or is obliged to be a taxable person for VAT purposes. If this is the case, the VAT will not be perceived by us, on condition that the recipient confirms that the VAT for the delivered products will be owed by the client according to the reverse charge procedure.

As for orders delivered in the Canary Islands and Ceuta and Melilla, these will be exempt from VAT, according to the provisions of Article 146 of the Directive mentioned above, provided the relevant customs taxes are paid according to the norms and regulations in force.

14. RETURNS POLICY

14.1 The legal right of withdrawal

Right of withdrawal

If you enter into this contract as consumer, you are entitled to terminate the Contract within 14 calendar days without stating any reason.

The return period will expire after 14 calendar days starting from the day when you or a third party indicated by you, other than the transporter, receive the products. If you order multiple products in a single order that will be delivered separately, the return period expires after 14 calendar days starting from the day when you or a third party, other than the transporter, receive the last product.

In order to terminate the Contract, you can notify PULL&BEAR at the address from Bucharest, 201 Barbu Văcărescu Street, floor 9, office no. 2, sector 2, Romania, at the telephone number 0800 410 888, by sending an e-mail to: contact@pullandbear.com or contacting us through the contact form regarding your decision to terminate this Contract, using an indubitable declaration (for example, a letter sent by post or e-mail). You can also use the form model as provided in the Annex, but it is not compulsory to do so.

However, to meet the withdrawal deadline, it is sufficient for you to let us know about your decision to withdraw from your order before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this Contract, we will refund all payments received from you, including the delivery costs (except for the additional costs resulted from the selection of a delivery method other than the standard delivery method offered by us), without undue delays and, in any event no later than 14 calendar days from he day on which we are informed about your decision to withdraw. We will reimburse the amounts using the same payment method you have used for the initial transaction. This will not cause you any extra fees.

Notwithstanding this, we may withhold the reimbursement until we have received the items back, or until you have supplied sufficient evidence of having sent back the items, whichever is the earlier.

You will return or deliver the products or take them to any PULL&BEAR shop from Romania or the delivery person sent by us, without unjustified delay and within 14 calendar days from he day on which we are informed about your decision to withdraw. The term is observed provided you send back the products before the expiry of the 14 calendar days.

If you do not submit the products in a PULL&BEAR store from Romania and if you do not send back the items through a courier sent by us, you will bear the direct costs for returning the products.

You are only liable for any diminished value of the items resulting from their handling, other than that which is necessary to establish the nature, characteristics and functioning of the items.

14.2 Legal right to withdraw

Besides the right of withdrawal legally recognized for the consumers and users, mentioned in article 14.1 above, you will have 30 calendar days from the date of the Confirmation for returning the products (except for those mentioned in article 14.3 below, for which the right of cancellation is excluded).

If you send back products within the contract term provided by in the right of withdrawal, but after the expiry of the legal period (see article 14.1 above), you will only be reimbursed the amount paid for those products. You will bear the direct cost for returning the products if the returning is not made in a PULL&BEAR shop from Romania or through a courier sent by us (if applicable).

You can exert the right of withdrawal according to the provisions of article 14.1 above; however, if you do not inform us regarding your intention to withdraw from the Contract after the expiry of the legal term for withdrawal, you will return the products within 30 calendar days from the Dispatch Confirmation.

14.3 Common provisions

You cannot cancel a Contract for the delivery of any of the products below:

  • Customized products
  • CD's/DVD's with music without the original packaging
  • Sealed items that are not suitable for return for health protection and hygiene reasons and that have been unsealed after delivery, or if the hygiene label is no longer in place.

Your right to cancel a Contract only applies to products returned in the same conditions as when received by you. Please return any product by using or including the original packaging. You have to also send all boxes, labels, instructions/documents (if any) and the original packagings along with the returned product. There will be no reimbursement if the product has been used after opening, if it is not in the same condition as when delivered or if it is damaged. Thereupon, you should take reasonable care of the products while in your possession.

You can return any product at any PULL&BEAR shop from the market where the product has been delivered or sent by Courier.

a) Returns at any Pull&Bear store

You can return any product at any PULL&BEAR shop from the market it has been delivered to, that has the same department to which the products to be returned belong to. In this case, you have to go to such store and present item, the e-ticket that was attached to the Dispatch Confirmation, which is also saved under your account on our website, and on the Pull&Bear mobile app. You can present the e-ticket either by showing it in digital form on your mobile phone, or by bringing to the store a print-out of the e-ticket.

b) Returns by Courier

When you return one or more products by a courier sent by us, you must contact us by using the web form available on the Website or by calling at 0800 410 888 in order to establish the details for picking up the product from your address. You must send the item in the same package that you received it, and follow the directions from the "Returns" section of your account. If you have bought any items as a guest, you may request returns by courier by calling 0800 410 888.

None of the options above will bear any extra costs for you.

If you do not wish to use any of the free return methods available, you will be responsible for the return costs. Please note that if you wish to return products with reimbursement, we may request you to pay any costs borne for such returns.

After examining the items, we will inform you of whether you have the right to reimbursement of the amounts paid. (if any). Delivery costs will be reimbursed when the right of withdrawal is exercised within the statutory period and all the items which the relevant parcel consisted of are returned.

The refund will be paid as soon as possible, without under delay and, in all cases, within 14 days from the date on which you notified us of your intention to cancel. Notwithstanding this, we may withhold the reimbursement until we have received the items back, or until you have supplied sufficient evidence of having sent back the items, whichever is the earlier.

The refund will always be paid using the same payment means you used to pay for your purchase.

You are responsible for the cost and risk of returning the items to us if you have not chosen one of the free return options, as listed above.

If you have any questions, you can contact us via the contact form on our website or by calling 0800 410 888.

14.4 Returns of defective items

If you consider that the product is not according to the Contract at the time of delivery, you must contact us immediately by using the form available on our Website and by providing data on the product and the defect. Alternatively, you can contact us at the telephone number 0800 410 888 for further instructions.

You may return the product to any PULL&BEAR store from the market where it has been delivered to, together with the electronic ticket to be shown in digital form on your mobile device or in printed form or hand it over to a courier sent by us.

Once we receive the returned item, we will fully examine it and inform you regarding the right to replace the product or reimbursement of the counter value (if applicable) by e-mail, within a reasonable period of time. Reimbursement or replacement will take place as soon as possible, with no unjustified delays and within 14 calendar days from the date we confirmed you by an e-mail the right to a reimbursement or replacement for the non-compliant product.

If the item is deemed to be defective , we will provide a full refund including delivery charges. The refund of all amounts will always be paid using the same payment means you used to pay for your purchase.

This provision will not affect the legal rights provided by the provisions in force.

15. LIABILITY AND DISCLAIMERS

Except for the situation when the contrary is expressly specified in these Terms, your responsibility concerning any product purchased on our website is strictly limited to the purchase price of the product.

Nothing in these Termsi shall exclude or limit in any way our liability:

1. For death or personal injury caused by our negligence;

2. For fraud or fraudulent misrepresentation; or

3. For any matter for which it would be illegal or unlawful for us to exclude or limit, or attempt to exclude or limit, our liability.

Notwithstanding the above paragraph and to the fullest extent permitted by law, unless otherwise stated in these Terms, we assume no responsibility for the following, regardless of origin:

(i) loss of income or earnings;

(ii) loss of business;

(iii) loss of profits or contracts;

(iv) loss of anticipated economies;

(v) loss of data and

(vi) loss of time for management or work.

Moreover, you will not be able to claim our liability provided the failure to deliver the products ordered or to fulfil any of the obligations incumbent upon us according to these Terms represent the consequence of a force majeure situation as regulated in article 22 below.

Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this website unless otherwise expressly set out on this website.

Description of products, information and materials posted on this website are supplied “as such” and without any explicit, implicit or other guarantees, except for those established by law. In this sense, if you enter into the Contract as consumer or user, we assume the obligation to deliver products that are according to the Contract and we assume responsibility towards you for any lack of conformity existing at the moment of the delivery. The products are considered to be according to the Contract if they: (i) comply with the description given by us and possess the qualities that we have presented in this website, (ii) are fit for the purposes for which goods of their kind are normally used and (iii) show the quality and performance which are normal in goods of the same type and can which can reasonably be expected.

We can be held responsible if the lack of conformity appears within two years from the date of delivery of the product. Until proven otherwise, the lack of conformity appears within 6 months from the delivery date of the product is supposed to have existed at the moment of delivery , except for the situation where this assumption is not compatible to the nature of the product or the lack of conformity.

To the maximum extent permitted by law, but without excluding anything that can be legally excluded in case of consumers, we deny all other guarantees of any kind through these Terms.

Items, including handicraft items, sold by us will often contain the natural characteristics of the materials used in the manufacture of the completed item Natural characteristics such as grain, texture, knots and colour variation should not be classed as faults or defects. Inconsistencies in these natural characteristics should be expected and appreciated. We select only items of the highest quality but natural characteristics are inevitable and should be accepted as part of the individual appearance of the item.

Nothing in this Clause will affect your statutory rights as a consumer and/or user, or your Contract cancellation rights.

16. INTELLECTUAL PROPERTY

You acknowledge and consent that all copyright, trademark and other rights related to intellectual and industrial property in relation to material or content that form part of the website corresponds to us, or to third parties to whom we have granted a licence for its use, at all times. You are permitted to use this material only as expressly authorised by our licensors or us. This will not impede your use of this website so far as necessary to copy the information about your order or contact details.

17. VIRUSES, HACKERING AND OTHER CYBERCRIMES

You may not misuse this website by knowingly introducing software and hardware computer viruses and any other unauthorized computer programs or any other materials which is malicious or technologically harmful. You will not attempt to have any unauthorized access to this website, to the server which hosts this site or to any other server, computer or data base related to our website. You undertake not to attack this website via a denial of service attack or a distributed denial of service attack.

By breaching this provision you may commit a criminal offence under the applicable regulations. We will report any such breach to the relevant law enforcement authority and we will co-operate with the appropriate authority to disclose the identity of the hacker. Likewise, in the event of such a breach, your right to use this website will cease immediately. Also, we will take all necessary steps to restrict your access on the website for the maximum duration permitted by law.

Except to the extent it results from our failure to do so, we accept no liability for any loss or damage resulting from any denial of service attack, virus or any other software or material which is malicious or technologically harmful to your computer, equipment, data or material resulting from the use of this website or from the downloading of the contents thereof or of such contents to which this website redirects.

18. LINKS FROM OUR WEBSITE

We may have links from our website to other third party websites and materials; these links are provided exclusively for information purposes and we do not have any control whatsoever over the contents of such websites or materials. Accordingly, we accept no liability whatsoever for any loss or damage which may arise from the use of such links.

19. WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. By using this website, you are accepting that the majority of our mailings will be in electronic format. We will contact you by email or provide you information by posting notices on this website. For contractual purposes, you consent to the use of this electronic form of communication and recognise that any contract, notification, information and other mailings that we send you electronically comply with the legal requisites that such communications be in writing. This condition does not affect your statutory rights.

20. NOTICES

The best way to send us notifications is through our contact form. In accordance with provisions of clause 19, unless stated otherwise, we can send you notifications either by email or to your postal address provided by you when placing the order.

Notifications will be deemed received and served correctly at the moment they appear on our website, 24 hours after an email is sent or three days following the postage date on the letter. In proving the service of any notification, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

21. TRANSFER OF RIGHTS AND OBLIGATIONS

The Contract between you and us is binding both for you and us, as well as for our respective successors and assignees.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of the rights or obligations derived under it, without having obtained our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge or other disposition will not affect your statutory rights as a consumer or your rights under the Contract or cancel, reduce or otherwise limit any warranty or guarantee which may have been provided by us to you, whether express or implied.

22. FORCE MAJEURE EVENT

We will not be liable for any failure to perform, or delay in the performance of any of our obligations under a Contract, that is caused by events outside our reasonable control ( “Force Majeure Event”).

Force Majeure Event includes any act, event, failure to exercise, omission or accident that is beyond our reasonable control and includes (but is not limited) to the following:

1. Strikes, lock-outs or other industrial action.

2. Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparation for war.

3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

4. Impossibility to use railways, shipping, aircraft, motor transport and other means of transport, public or private.

5. Impossibility of the use public or private telecommunication systems.

6. Acts, decrees, legislation or restrictions of any government.

7. Strikes, failures, or accidents involving marine or river transport, postal or otherwise.

Our performance under any Contract is deemed to be suspended during the period of the Force Majeure Event and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to aclose or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

If the Force Majeure Event lasts more than 3 months, the Contract between us will rightfully cease. Following termination of the Contract, we will reimburse all payments received from you, including delivery costs if applicable (except for the additional costs determined by the fact that you have chosen another delivery method than the cheap standard delivery we offer), with no exaggerated delays and within 14 calendar days from the date we consider this Contract ceased.

23. WAIVER

If we fail, at any time during the term of the Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Terms, and/or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract or these Terms, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default arising from the Contract or the Terms.

No waiver by us of any of these Terms or any right or remedy arising from the Contract shall be effective, unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the paragraph on Notices above.

24. SEVERABILITY

In the event that these Terms or any regulation contained in a Contract are considered invalid, illegal or un-enforceable in any extent by a competent authority, these shall be severed from the remaining terms and conditions and regulations will continue to be valid to the fullest extent permitted by law.

25. INTEGRALITY OF THE CONTRACT

These Terms and any other document that it expressly referred to herein constitutes the entire agreement between you and us regarding the object of any Contract and replaces any other agreement, any other understanding or previous arrangement made verbal or written, between you and us.

We declare that in entering into of this Contract, neither you or us, based on any declarations, commitments or promise made by the other party or implicit in anything said or written during negotiations between you and us before entering into of this Contract, except for the situations that are expressly stated in these Terms.

No party is entitled to use ways of attack in case of any false declarations made verbally or written by the other party, before entering into of any Contract (except for the cases when this false declaration has been fraudulently made), and the other party has the right to a means of attack only if Contract has been violated as provided in these Terms.

26. OUR RIGHT TO MODIFY THESE TERMS

We have the right to revise and amend these Terms on an occasional and discretionary basis.

You will be subject to the policies and Terms in force at the time that you use this website or order items from us, unless any change to those policies, Terms or Privacy Statement is required to be made by law or governmental authority, in which case, any potential changes will also apply to orders previously placed by you.

27. LAW AND JURISDICTION

The use of our website and the Contracts for the purchase of items through such website will be governed by Romanian law.

Any dispute arising from, or related to the use of this website or to such Contracts shall be subject to the non-exclusive jurisdiction of the Romanian courts.

If you are contracting as a consumer, nothing in this Clause will affect your statutory rights as such.

28. FEEDBACK

We look forward to your comments and feedback. Please send us your feedback, comments and suggestions through our contact form.

ANNEX

Model cancellation form

(complete and return this form only if you wish to cancel the contract)

To PULL&BEAR RO S.R.L., operating under the trading name PULL&BEAR (e-mail: contact@pull&bear.com )

I hereby give notice that I cancel my contract of sale of the following items:

Ordered on/received on (*)

Name of customer

Address of customer

Signature of customer (only if this form is notified on paper)

Date: December 7th 2018

(*) Delete as appropriate