Privacy Policy


Purchase conditions


Purchase conditions

Purchase conditions PULL & BEAR



This document (together with the documents referred to therein) sets out the conditions governing the use of this website ( and the purchase of items on it (hereafter referred to as the "Conditions").

We recommend that you carefully read the conditions, our Cookies Policy and Privacy Policy (hereafter jointly termed “Data Protection Policies”) before using this website. Use of this website, and placing any order on the same, implies acceptance of these Conditions and of our Data Protection Policies. If you do not agree with the Conditions in full and with the Data Protection Policy, do not use this website.

These Conditions are subject to change without warning. It is your responsibility to consult and read them periodically, as the conditions valid when the relevant Contract is entered into (as defined below) or the conditions of use of this website will apply at all times.

If you have any doubts about the Conditions or Data Protection Policies, you may contact our services using the contact form.

The Contract (as defined below) may be executed at your own discretion in any of the languages in which the Contract formalization Conditions are available on this website.


The sale of items on this website is conducted under the name PULL & BEAR by PULL & BEAR (PORTUGAL) – CONFECÇÕES, S.A., a public limited company, with corporate headquarters at Avenida Fontes Pereira de Melo, n.º49, 2.º esquerdo, 1050-120 Lisbon, recorded in the Lisbon Commercial Registry Office, Section 4, under number 502 723 688, which is also the corporation identification number, with share capital of €250,000.00 (two hundred and fifty thousand Euros).


Personal information or details provided by you will be processed in accordance with our Data Protection Policies. By using this website, you accept the processing of the information and details, and you thereby certify the veracity and accuracy of the information and details provided.


Use of this website and placing orders on the same obliges you to:

i. Use this website solely to make inquiries and place legally valid orders.

ii. Not place false or fraudulent orders. If we are reasonably sure that an order was placed fraudulently, we shall be authorised to cancel it and report it to the relevant authorities.

iii. The e-mail address, postal address and/or any other contact details must be true and accurate. You agree that PULL&BEAR may use this information to contact you when necessary (see our Privacy Policy).

If you do not provide all required information to PULL&BEAR, you will not be able to place your order.

By placing an order on this website, you state that you are of legal age and are legally enabled to enter into contracts of this nature.


Items offered on this website are only available for delivery within Portugal.


When placing an order, you must follow the online shopping procedure and click "Authorise Payment" after first reading and accepting these Purchase Conditions. At that point, you have entered into a purchase contract with us (the “Contract”). After doing so, you will receive an e-mail confirming receipt of your order ("Order Confirmation"). Later, you will receive an e-mail confirming delivery of the order (“Shipping Confirmation”). An electronic receipt containing details of your order must be attached to the Shipping Confirmation.


All item orders are subject to availability. In the event of difficulties in supplying some items, or if the item is not in stock, PULL&BEAR will refund the amount paid corresponding to the items not delivered within a period of 30 days.


Notwithstanding clause 7 above on item availability, and except in extraordinary circumstances, PULL&BEAR will make every effort to deliver the order containing the item(s) mentioned in the Order Confirmation before the date indicated in the respective Order

Confirmation. If there is no delivery date specified, within the time frame indicated upon selecting the delivery method and, in any case, within a maximum period of 30 days from the Order Confirmation date.

However, there may be reasons for late delivery, such as item customization, unforeseen circumstances, or the delivery area. The gift card will be delivered on the date indicated by you when placing your order.

If we are unable to meet the established delivery date for reasons beyond our control, you will be informed of the situation and provided with the option to continue with the purchase, selecting a new delivery date, or cancel the order with full reimbursement of the amount paid, notwithstanding any other rights applicable under current legislation. Bear in mind that PULL&BEAR does not make deliveries on Saturdays or Sundays, except for virtual gift cards, which are delivered on the date indicated.

For the purposes of these Conditions, "delivery" shall be understood to have taken place, or the order "delivered", as soon as you or a third party indicated by you takes physical possession of the items, which will be evidenced by signing the Order receipt at the

stipulated delivery address.

The virtual gift card will be considered delivered as set out under the gift card Terms and Conditions of Use and, in any case, at the moment it is delivered to the e-mail address specified by you.


If we are unable to delivery your order, we will leave a notice explaining where your order is and what to do to arrange a new delivery.

In the event of non-delivery of the product within the set time frame, you may be charged for costs associated with storing the products and costs arising from repeated attempts to deliver the order.


The risks associated with the item are your responsibility once the items have been delivered.

You will take ownership of the products as soon as PULL&BEAR receives full payment of all amounts due in connection with the item, including delivery costs, or at the moment of delivery (as defined in clause 9 above), if it is made at a later date.


The functionality for purchasing items as a guest is also available on our website. By choosing this type of purchase, you will only be asked for the essential details required to process your order. Upon completing the purchase process, you will be given the option of registering as a user or continuing as an unregistered user.


Under the terms of current legislation, all purchases made via this Website are subject to prevailing Portuguese Value Added Tax (VAT).


The price of the items will be as stipulated at all times on our website, except in the event of obvious omission. Although PULL&BEAR makes every effort to ensure that the prices indicated on our website are correct, there may be occasional errors. If we detect an error in the price of any of our items that you have ordered, we will inform you of this situation as soon as possible, giving you the option of confirming your order at the correct price or cancelling. If we cannot contact you directly, the order will be considered cancelled and we will refund all amounts paid by you for the order.

PULL&BEAR is not obliged to furnish any item at a lower incorrect price (even after sending the Delivery Confirmation) in the case of an obvious and unmistakable error that can reasonably be identified by you as an incorrect price.

Prices indicated on our website include VAT but exclude delivery charges, which are added to the total price, pursuant to our Purchase – Delivery Charges Guide.

Prices may change at any time. However, except as noted above, these changes will not affect orders for which an Order Confirmation has been issued.

Once you have selected all the items you wish to purchase, they are added to your basket. The next step is to process the order and make payment. To do so, complete the steps in the purchase process, entering or verifying the information required in each step.

During the purchase process and prior to paying for the order, you can modify the details at any time. The Shopping Guide provides detailed information on the shopping process. If you are a registered user, you can also view the history of all your previous orders in the "My Account” section.

To pay for the items ordered, you can use Visa, Mastercard, American Express and Affinity Card, as well as PayPal. You can also pay in full or in part with a regular gift card or a voucher from PULL &BEAR issued by PULL &BEAR (PORTUGAL)- CONFECÇÕES, S.A. However, if you place an order online via the electronic devices (Ipods or Ipads) available in certain PULL&BEAR stores in Portugal, in some of these you will be able to pay using any of the payment methods available in those stores.

To minimise the risk of unauthorised access, the details of the credit card you use to make payment will be encrypted. Upon receipt of your order, PULL&BEAR will pre-authorise your card to ensure there are sufficient funds to complete the transaction. The amount of the order will be charged to your card when the order leaves the PULL&BEAR warehouses.

If your chosen payment method is PayPal, PULL&BEAR will process the payment as soon as the order is confirmed.

By clicking “Authorise Payment”, you certify that you are the credit card holder or that you are the legitimate owner of the gift card or voucher, as applicable.

Credit cards are subject to authorization by the card issuer. If payment is not authorized by the card issuer, PULL&BEAR waives all liability for any delays or failure to deliver the order, and may not formalize a user Contract.

Payment of orders may be processed by Fashion Retail, an Inditex Group company that receives and processes said payments on behalf of Pull & Bear, being duly authorised to this end. For the sake of clarity, please note that Fashion Retail shall on no account be regarded as part of this contract (namely, as seller of Pull & Bear products).


The Express Checkout function (hereinafter referred to as "Express Checkout") is designed to make it easier for you to make

purchases on this website, so you do not need to complete the shipping, billing and payment information each time you place an order. The Express Checkout function is available in the View Basket section.

To use the Express Checkout function, you must save your credit card information. You may do so with any card accepted on this website by clicking "Save my card details". When you select this option, the following information is stored: card number, name of the cardholder as it appears on the card, and card validity date.

To save your card information and use the Express Checkout function, you must accept the applicable Conditions and Privacy Policy.

By accepting the use of the Express Checkout function, you authorize the purchases made with this tool to be charged to the card

associated with it. Use of the credit card is governed by the terms and conditions established between the user and the card issuer in each case.

You can store as many cards as you wish in the Express Checkout function. To do so, you must make at least one payment with each card. If you want to save the information for more than one card, the card saved most recently will be considered your "Favourite Card", and it will be used by default for your purchases using the Express Checkout function. However, you can change your Favourite Card in