ENTORNO DE PRUEBA / TEST ENVIRONMENT

How to buy

Shopping at PULLANDBEAR.COM is very easy.

Just follow these steps:

01.

Choose the section (woman, man) and then the family (product type).

02.

View the product/s you are interested in and click on the photograph to zoom in and see every detail and the products’ back, composition, available sizes, reference code and price.

03.

Select an item of clothing and add it to your basket. You can then choose to carry on shopping or to process the order.

04.

If you wish to continue shopping, repeat the process but if you wish to process the order, log in.

05.

Once you have entered your details, check that they are correct and click on “Process order”.

06.

Choose whether you want to collect your order from one of our Pull&Bear stores or receive it via standard or express delivery and check that the shipping and billing addresses are correct.

07.

Select a payment method: Visa, Visa Electron, Mastercard, American Express, Affinity Card, Pay Pal, GiftCard...

08.

Confirm the order.

09.

You will receive an email confirming your order.

FAQs

In which markets is it possible to shop online?

At the moment you can place your order in Germany (except Heligoland and the town of Büsingen), Spain, France (except overseas regions and territories), Italy (except San Marino, Laviano, Campione d´Italia and Lake Lugano), the Netherlands, Portugal, Switzerland, Monaco, Luxembourg, United Kingdom, Sweden, Denmark, Ireland, Belgium, Greece, Poland, Austria and the USA.

How many languages is it possible to browse in?

The PULLANDBEAR.COM browsing languages are: Spanish, English, German, Portuguese, French, Italian, Basque, Galician and Catalan.

Are the online store prices the same as those in my usual Pull&Bear store?

Yes, but if there are any differences between the prices shown on the site and the price tags of the garments, the correct price will always be that marked on the price tag.

Will I receive the same product that I see in the photo?

Yes, except in the case of products which are handcrafted in which there may be slight differences in the final product.

Is it possible to receive periodic information via email about Pull&Bear’s latest new products and offers?

Yes. By simply clicking on "NEWSLETTER" you will receive information on Pull&Bear’s latest products, lookbook and events.

Can I cancel my Pull&Bear Newsletter subscription?

You can easily cancel your subscription by clicking on the "NEWSLETTER" menu. Fill in the details and select "SEND".

How do I recover my forgotten password?

If you have forgotten your password, you can recover it in the "YOUR ACCOUNT" section. You will receive an email with your new password.

How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.

Can I know which is the status of my order?

Yes. Click on the "ORDERS" section in "YOUR ACCOUNT" and you will be able to track your order in real time.

Can I remove items from my order?

Yes. You can delete any unwanted items from your shopping bag as long you haven’t processed your order.

Can I cancel my order?

Yes. You can cancel your order from the "ORDERS" menu in your account.

What should I do if I receive a faulty item?

PULLANDBEAR.COM only sells items in perfect condition so, in the rare event of receiving a faulty item, you can contact our customer service.

What should I do if I receive an incorrect item?

If you were to, accidentally, receive an item that you did not order, please contact our customer service.

Is my personal information treated as confidential?

All the information you share with us is treated in a private and confidential way within the Inditex Group for the development, compliance and fulfilment of the contract of sale, to see to your demands and provide information on the products. Check all the details in our Privacy Policy.

How can I contact the customer service department?

You can send us on your questions and comments through the contact form available in our web page, through the telephone number 800 208 907 or sending an email to contact@pullandbear.com.

Payment

What payment method can I use to make my purchase?

Why might my credit card be refused?

Your credit card may be refused for any of the following reasons:

- The card may have expired. Check that your card is still valid.

- You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

- You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

Can I include my company’s details on my invoice?

Yes. Simply click on the business option in personal details and fill in the tax information we require.

Can I order Tax-free?

No, as Tax Free only applies to products bought in store and which you transport.

Is it safe to use my credit card on the website?

Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.

Shipping

Where can I receive my order?

It can be sent to an address selected by you (home, work, etc. - never a PO Box) or to the Pull&Bear store of your choice.

Can the delivery market be different from the purchase market?

No. The delivery market must always be the same market in which the purchase was made.

How long will my order take to arrive?

    How much do I pay for delivery service?

      Can I know which is the status of my order?

      Yes. Click on the orders section in "YOUR ACCOUNT" and you will be able to track your order in real time.

      What is the home delivery process?

      If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.

      What is the store delivery process?

      If you have chosen store delivery, we will send you a text message when your order has arrived (you will have 10 days to collect it).

      Returns

      WHAT ARE THE TYPES OF RETURN?

      In-store returns

      Take your order and purchase receipt in electronic or paper format to any Pull&Bear store in the same market where you made your purchase.

      Postal returns

      Take the items you want to return to your nearest drop point, along with the return label we’ll send you by email.

      Home returns

      A courier will pick up the items you want to return from your chosen address.

      DO YOU WANT TO RETURN AN ONLINE ORDER?

      To start the returns process, click here

      HOW CAN I MAKE A RETURN IF I MADE AN IPOD PURCHASE IN-STORE?

      Only in-store: Take the items you want to return, and the electronic or paper receipt, to any Pull&Bear store in the same market where you made your purchase.

      HOW CAN I MAKE A RETURN IF I SHOPPED ONLINE AND PAID IN-STORE (COD)?

      Only in-store: Take the items you want to return, and the electronic or paper receipt, to any Pull&Bear store in the same market where you made your purchase.

      WHAT HAPPENS IF I RETURN A PRODUCT PURCHASED ON PULLANDBEAR.COM WITH A PULL&BEAR GIFT CARD?

      The refund will increase the available balance on your gift card should the card exist at the time of the return. If for some reason it does not exist, the reimbursement will be made via a Pull&Bear voucher.

      CAN I RETURN A PHYSICAL GIFT CARD OR A VIRTUAL GIFT CARD PURCHASED ONLINE?

      Unused gift cards may be returned within 30 calendar days from the date of purchase in the case of a physical gift card, or from the delivery date in the case of a virtual gift card.

      If you make the return via PULLANDBEAR.COM, you do not have to send us the actual gift card. We will automatically cancel the gift card and you may destroy it.

      HOW LONG DO I HAVE TO MAKE RETURNS?

      The deadline for all returns is 30 calendar days from the delivery date.

      DO I HAVE TO PAY ANYTHING TO RETURN MY ITEMS?

      No, returns at PULLANDBEAR.COM are always free.

      HOW WILL MY MONEY BE REFUNDED?

      Once the return has been approved, you will receive the amount in the same method you used to make the purchase. Be aware that if you request a gift when placing the order, the reimbursement will be made through a voucher that you will receive along with the return slip.

      WHEN WILL I RECEIVE THE REFUND FOR MY RETURN?

      After the return is approved (items must be in perfect condition and have their inside labels), you will receive a confirmation email indicating that the amount will be reimbursed to your account within a few days.

      Remember that the time needed for your account to be reimbursed always depends on your bank.

      WHAT SHOULD I DO IF THE RETURN AMOUNT IS INCORRECT?

      Contact our Customer Service department and we will resolve the problem as soon as possible.

      PULLANDBEAR.COM reserves the right to refuse returns requested or sent outside the set deadline, or for items that are not in the same condition in which they were received

      DO YOU REFUND THE SHIPPING COSTS IF I RETURN ALL THE ITEMS IN AN ORDER?

      If you return an entire order within 14 days of purchase we will reimburse you the shipping costs for a standard order.

      Exchanges

      Can I exchange my products?

      Yes. You have 2 options:

      1. You can exchange it in our physical stores:

      · For a different SIZE or COLOR, as long as it has the same cost, without the need of an additional payment and as long as they are in perfect conditions and we have available stock in store.

      · FOR A DIFFERENT ITEM, we will refund its cost through PULLANDBEAR.COM and you will be able to make a new purchase in store.

      2. From your home, if you request a return and then place a new order online.

      How long do I have to make an exchange?

      Exchanges must be made within 30 days from the delivery date.

      Can I exchange my items at any Pull&Bear store?

      Yes, as long as it is in the same market in which the purchase was made and has the section to which the product belongs (woman and/or man).

      Technology

      Which internet browsers should I use to view the Pull&Bear web page correctly?

      The PULLANDBEAR.COM web page is optimized for viewing in Microsoft Internet Explorer 7 or above, Mozilla Firefox 3.5 or above, Google Chrome 6 and Safari 5 or above.

      You can install the latest versions of each browser via the following links:

      What screen resolution do I need?

      1.024 in width x 768 in height and above.

      Is it safe to shop on PULLANDBEAR.COM?

      Yes. You can shop with total peace of mind as we make every effort to ensure we have the resources that guarantee the security of your purchases and details.

      Gift card

      Where can I get a Gift card?

      At any physical Pull&Bear store or at PULLANDBEAR.COM. On our website, you can choose between a Gift card (physical gift card) or a eGift Card (virtual gift card).

      Where can I use a Gift card?

      You can use it at the physical Pull&Bear stores and at PULLANDBEAR.COM.

      Can I use a Gift card in a different market from the one it was purchased in?

      No, the Gift card can only be used at stores and PULLANDBEAR.COM website from the same market where it was purchased.

      Where can I consult the general use conditions of the Gift card?

      At the GIFT CARD – GENERAL CONDITIONS menu.

      What happens if I lose my Gift card?

      The Gift card is a bearer document. Pull&Bear will not replace the card in the case of robbery, loss, mislay or deterioration.

      Can I ask for the refund of the available balance?

      No, the Gift card balance cannot be refunded nor exchanged into money.

      Can I recharge a Gift card?

      No, the available balance will only be increased in the case of the return of an item paid with that Gift card.

      How can I use a Gift card at PULLANDBEAR.COM?

      Select the “Gift card” payment method and enter the Gift card number (16 digits) and the CVV (3 digits).

      How can I use an eGift Card received by e-mail at a physical store?

      You can print that eGift Card and show it at the till at the moment of payment or show it directly in your mobile phone.

      How can I actívate a physical Gift card purchased at PULLANDBEAR.COM?

      At the moment of paying, either at the physical or the online store, we will ask you for the last four digits of your telephone number in order to activate the Gift card. This information will be provided by the buyer at the moment of purchasing the Gift card. You can also activate it through the “Gift card – Activate Gift card” section.

      Why may my Gift card be rejected?

      Your Gift card may be rejected for one of the following reasons:

      1. There might be no balance in your Gift card. 2. Any of the entered details may be incorrect. Check that you have filled in all the needed fields correctly.

      Should I keep a used up Gift card?

      Yes, keep it for a possible future return of an item purchased with that Gift card.

      Can I send a message or a text with the Gift card to the person I am giving it?

      Yes, either if you purchase a physical Gift card or an eGift Card you will be able to attach a short text.

      Can I return a physical Gift card or an eGift Card purchased online?

      You can return it as long as it has not been used and before 30 natural days have passed, from the purchase date of the physical Gift card or the shipping date of the eGift Card.

      If you return it through PULLANDBEAR.COM it is not necessary that you send us the Gift card back physically. We will automatically cancel the Gift card and you will be able to destroy it.

      What happens if I return an ítem purchased at PULLANDBEAR.COM with a Gift card from Pull&Bear?

      The refund will be processed through the increase of balance available on the Gift card, as long as it exists at the moment of the return. If it does not exist anymore because of any reason, the refund will be made through a Pull&Bear Credit Voucher Card.