How to buy

Shopping at PULLANDBEAR.COM is very easy.

Just follow these steps:


Choose the section (woman, man, kids, footwear) and then the family (product type).


View the product's you are interested in and click on the photograph to zoom in and see every detail and the products’ back, composition, available sizes, reference code and price.


Select an item of clothing and add it to your basket. You can then choose to carry on shopping or to process the order.


If you wish to continue shopping, repeat the process but if you wish to process the order, log in.


Once you have entered your details, check that they are correct and click on “Process order”.


Choose whether you want to collect your order from one of our Pull&Bear stores or receive it via standard delivery and check that the shipping and billing addresses are correct.


Select a payment method: Visa, Visa Electron, Mastercard, Affinity Card, Pay Pal...


Confirm the order. Authorize payment.


You will receive an email confirming your order.


In which markets is it possible to shop online?

At the moment you can place your order in Germany (except Heligoland and the town of Büsingen), Austria, Belgium, Denmark, Spain, France (except overseas regions and territories), Greece, Ireland, Italy (except San Marino, Laviano, Campione d´Italia and Lake Lugano), Luxembourg, Monaco, the Netherlands, Romania, Poland, Portugal, United Kingdom, Mexico, Sweden, Switzerland and the USA.

How many languages is it possible to browse in?

The PULLANDBEAR.COM browsing languages are: Spanish, English, German, Polish, Portuguese, French, Italian, Dutch, Romanian, Basque, Galician and Catalan.

Which languages is it possible to request customer service in?

Our customer service is currently available in the following languages: Spanish, English, German, French, Italian, Polish, Dutch and Romanian.

Are the online store prices the same as those in my usual Pull&Bear store?

Yes, but if there are any differences between the prices shown on the site and the price tags of the garments, the correct price will always be that marked on the price tag.

Will we restock the ítems which are ‘sold out’?

If an item is sold out, you can request us to inform you when we restock it. If this item is available before 15 days, you will receive an e-mail with the information. If this item is out of stock, we will remove it from our web.

Will I receive the same product that I see in the photo?

Yes, except in the case of products which are handcrafted in which there may be slight differences in the final product.

Is it possible to receive periodic information via email about Pull&Bear’s latest new products and offers?

Yes. By simply clicking on "NEWSLETTER" you will receive information on Pull&Bear’s latest products, lookbook and events.

Can I cancel my Pull&Bear Newsletter subscription?

You can easily cancel your subscription by clicking on the "NEWSLETTER" menu. Fill in the details and select "SEND".

How do I recover my forgotten password?

If you have forgotten your password, you can recover it in the "YOUR ACCOUNT" section. You will receive an email with your new password.You will have to submit a new password containing at least eight characters, capital letters, lower case letters and numbers.

How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.

Can I know which is the status of my order?

Yes. Click on the "ORDERS" section in "YOUR ACCOUNT" and you will be able to track your order in real time.

Can I remove items from my order?

NO. However you can delete any unwanted items from your shopping bag as long you haven’t processed your order.

Can I cancel my order?

Yes. You can cancel your order from the "ORDERS" menu in your account ( only if the order hasn´t left our warehouse).

What should I do if I receive a faulty item?

PULLANDBEAR.COM only sells items in perfect conditions so, in the rare event of receiving a faulty item, you can contact our customer service.

What should I do if I receive an incorrect item?

If you were to, accidentally, receive an item that you did not order, please contact our customer service.

Is my personal information treated as confidential?

All the information you share with us is treated in a private and confidential way within the Inditex Group for the development, compliance and fulfilment of the contract of sale, (purchase and sale contract ) to to meet your demands and provide information about our products. Check all the details in our Privacy Policy.

How can I contact the customer service department?

You can send us on your questions and comments through the contact form available in our web page, through the telephone number 018000830916 or sending an email to contact.mx@pullandbear.com.


What payment methods can I use to make purchases?

We offer the following methods of payment: , Visa Electron, Mastercard, American Express, PayPal, IN card, Gift Card and Gift Voucher

OXXO payment

OXXO is a cash payment method that you can use at any of the OXXO establishments.

How do I use it at pullandbear.com?

  • Fill your shopping basket and choose your preferred delivery method (in-store or standard home delivery).
  • Select OXXO as your payment method.
  • After confirming the payment, you will access the order confirmation page with a barcode that you can print. This barcode can also be found in the confirmation email or in the MY ACCOUNT > MY ORDERS section.
  • Print the OXXO payment code.
  • Make the payment at any of the 13,000 OXXO establishments by presenting the barcode within a period of 48 hours.
  • Once the payment has been made, you will receive an email confirming that the order will be processed within a maximum of 24 to 48 hours.

For returns:

You can make a return through any of our usual methods:

  • Home collection or in-store return.
  • The return will be made onto a Pull&Bear CREDIT VOUCHER that you will receive via email and is valid in our stores and at the pullandbear.com website.

Why was my credit card declined?

Your card may have been declined for one of the following reasons:

  • The card may be expired: check that your card is not past its expiry date.
  • You may have reached the card limit: check with your bank that the card has not exceeded the limit amount for purchases.
  • You may have entered something incorrectly: check that you have correctly filled in all the necessary fields.

Can I get an invoice in my company's name?

Yes. You just need to tick the "COMPANY" box in the personal information section and enter the tax information requested.

Is it safe to use my credit card on the website?

Yes, the information is transmitted safely with SSL encryption. Only Safe Electronic Commerce (SEC) transactions will be accepted for payments using Visa and Mastercard. After verifying that the card is secured under the SEC system, the system will contact the card's issuing bank so that the buyer can authorise the purchase. When the bank confirms authenticity, the card will be charged. Otherwise, the order will be cancelled. For payments with credit and debit cards, you are required to enter the CVV (Card Verification Value), a code printed on the card that serves as a security measure during e-commerce transactions.

Payment with Klarna.

If you choose Klarna Rechnung as the payment method, you have the possibility of paying for the order within 14 days, via bank transfer. For more information visit www.klarna.com

Can I get the Tax Free Refund, or VAT return for tourists?

Yes, we can apply a VAT return for tourists shopping online if they are non-EU residents. For more information contact our customer service centre at contact@pullandbear.com.

What should I do if I see a double charge for an order?

It may be that what you are seeing in your account is really a reservation for the amount of the order and not the charge itself. In any case, contact your bank for more information. You can also contact our customer service department.

Can I pay in the store when I receive the order?

The payment must be made online to finalise the order, and it is not possible to pay in the store when you receive it. However, you have the option to try on the items in the store when you pick up your order and return or exchange any items you are not happy with.

I do not have any of the payment methods. How can I place an online order?

In this case we recommend buying a gift card at any of our physical Pull&Bear stores that can be used both online and in physical stores.

You can buy gift cards worth a minimum of 20 GBP up to a maximum of 500GBP (always in multiples of 5GBP), and they never expire (depending on the market). If you want more information go to our GIFTCARD section.


Where can I receive my order?

It can be sent to an address selected by you (home, work, etc. - never a PO Box or hotels) or to the Pull&Bear store of your choice.

Can the delivery market be different from the purchase market?

No. The delivery market must always be the same market in which the purchase was made.

How long will my order take to arrive?

    How much do I pay for delivery service?

      Can I know which is the status of my order?

      Yes. Click on the orders section in "YOUR ACCOUNT" and you will be able to track your order in real time.

      What is the home delivery process?

      If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.

      What is the store delivery process?

      If you have chosen store delivery, we will send you a text message when your order has arrived (you will have 10 days to collect it).

      If you have chosen store delivery, we will send you a text message when your order has arrived.

      Orders paid for on the website remain in the store you selected for delivery for 10 calendar days from the date you receive the SMS notifying their arrival.

      Orders with COD payment (in-store payment) remain in the store you selected for delivery for 7 calendar days from the date you receive the SMS notifying their arrival.


      How do I return an item?

      You can request a home pick-up service. After all the information has been checked, we will send you an email in order to confirm the pick up day.

      How long do I have to return an item?

      Returns can be made within 30 days from date of delivery.

      Do I have to pay anything to return my items?

      Returns at PULLANDBEAR.COM are always free of charge as long as you choose the method offered by PULLANDBEAR.COM: request of a home pick-up through the returns form available in the section "LOGIN / RETURNS".

      How will I receive my refund?

      Once the return has been approved, you will receive your refund via the same payment method.

      When will I receive my refund?

      Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.

      Remember that payments to your credit card always depend on your bank/building society.

      What should I do if the refund amount is incorrect?

      Contact our customer service, and we will solve the problem as quickly as possible.

      How can I return an order placed as a guest?

      To request the return of an order placed as a guest you have to open one of the notification e-mails we sent you: order confirmation, shipment confirmation, etc. Click on the "Order tracking" link. You will be redirected to our website. At the bottom right you will see the "Home pick-up" option. Click on it and fill in all your information. Once we approve the request we will send you a confirmation e-mail indicating when the carrier will come to pick up the order.

      PULLANDBEAR.COM reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.


      Can I exchange my products?

      Yes. You have 2 options:

      1. You can exchange it in our physical stores:

      · For a different SIZE or COLOR, as long as it has the same cost, without the need of an additional payment and as long as they are in perfect conditions and we have available stock in store.

      · FOR A DIFFERENT ITEM, we will refund its cost through PULLANDBEAR.COM and you will be able to make a new purchase in store.

      2. From your home, if you request a return and then place a new order online.

      How long do I have to make an exchange?

      Exchanges must be made within 30 days from the delivery date.

      Can I exchange my items at any Pull&Bear store?

      Yes, as long as it is in the same market in which the purchase was made and has the section to which the product belongs (woman and/or man).


      Which internet browsers should I use to view the Pull&Bear web page correctly?

      The PULLANDBEAR.COM web page is optimized for viewing in Microsoft Internet Explorer 7 or above, Mozilla Firefox 3.5 or above, Google Chrome 6 and Safari 5 or above.

      You can install the latest versions of each browser via the following links:

      What screen resolution do I need?

      1.024 in width x 768 in height and above.

      Is it safe to shop on PULLANDBEAR.COM?

      Yes. You can shop with total peace of mind as we make every effort to ensure we have the resources that guarantee the security of your purchases and details.

      iPod purchases in-store

      How can I find out the status of an order placed for me in the store?

      Simply call our Customer Service department and tell us the order number and we can tell you its status.

      How can I make a return?

      In-store returns: Take your item to any physical Pull&Bear store located in the same market where you made the online purchase. Remember that you must always provide the purchase receipt or gift receipt.

      How am I reimbursed for the purchase amount when I make a return?

      You will receive the return amount to the same payment method you used for the purchase, except in the case of a gift receipt, in which case you will receive a voucher.

      Can I make returns at any Pull&Bear store?

      You can return all or part of an order at any Pull&Bear store in the same market where originally purchased.

      Which stores have the iPod sales option available?

      To find out which nearby stores offer iPod ordering, contact our Customer Service department.