Privacy Policy


Purchase conditions


Terms and Conditions of Purchase from the Pull&Bear Website / App


The document herein contains the Terms and Conditions that regulate the use of this Website / App and the contract that binds both parties- you and us- (hereinafter referred to as the "Terms and Conditions"). These Terms and Conditions establish the rights and obligations of all users (hereinafter referred to as “you”/”your”) and those of Pull&Bear (hereinafter referred to a “us”/”our”/”the Seller”) in relation to the products/services that we offer through this Website / App or from any other Website / App to which we may redirect through a link (hereinafter jointly referred to as "Pull&Bear Services”). Please read the Terms and Conditions, Cookies Policy and our Privacy Policy (hereinafter, jointly, the “Data Protection Policies) carefully prior to clicking on the "AUTHORISE PAYMENT" button to make your order. By using this Website / App or making an order through same, you are consenting to be bound by these Terms and Conditions and our Data Protection Policies. Therefore, if you do not accept all the Terms and Conditions and the Privacy Policy, no order should be placed.

These Terms and Conditions are subject to change and thus, you should read them each time you place an order.


Sale of goods through this website is carried out under the name PULL AND BEAR by FASHION RETAIL, S.A., a Spanish company with registered address at Avda. de la Diputación, Edificio Inditex, 15143 Arteixo (La Coruña), SPAIN, registered in the Mercantile Registry of La Coruña, in Volume 3,425, General Section, Page 49, Sheet C-47,731, entry 1, with VAT Number FR 01792811713. Email: [Include].; Telephone No: [Include] ( ) and fax number [Include].


The information or personal details that you provide us shall be processed in accordance with the Privacy Policy. When you use this website, you agree to the processing of the information and details and you state that all information and details provided are true and correspond to reality.


The Terms and Conditions herein are the only terms and conditions applicable to the use of this website / app and replace any other, except with prior express consent in writing from the Seller. These Terms and Conditions are important for both you and us, as they have been designed to create a legally binding agreement between both parties, protecting your rights as customer and ours as company. By placing this order, you are stating that you have read and accept the Terms and Conditions herein with no reservation.

You accept that:

a.You may only use the Website / App in order to make legally valid orders or queries.

b. You will not make any speculative, false or fraudulent order. In the event that we have reasonable grounds to believe that any order of this type has been made, we will be authorised to cancel it and inform the relevant authorities.

c.You are also obliged to provide us with a correct email and postal address and/or any other contact details, and you consent to us using this information in order to contact you if necessary (view our Privacy Policy).

If you do not provide us with all the information that we require, we will be unable to process your order.

By placing an order on this Website / App, you are declaring that you are over 18 years of age and that you have legal capacity to enter into this binding contract.


The articles that are offered through this Website / App will be available in the following markets only: Germany (except on the island of Helgoland and the city of Büsingen), Spain, France (except in overseas departments and territories), Italy (except in San Marino, Liviano, Campione d´Italia and the waters of Lake Lugano), the Netherlands, Portugal and the U.K. (mainland only).


The information herein and the details contained on this Website / App do not constitute an offer of sale but rather an invitation to enter into a contract. There shall be no contract between you and us in relation to any product until we expressly accept your order. If your offer is not accepted, the amount of any charge already made to your account shall be fully refunded.

In order to make an order, you must follow the online purchase procedures and click on “AUTHORISE PAYMENT”. Once this has been done, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). Please remember that this does not mean that your order has been accepted since this represents an offer that you make to us to purchase one or more products. All orders are subject to our acceptance which we will confirm by sending you an email confirming that the order has been dispatched (the "Dispatch Confirmation"). The product purchase contract between us (Contract) shall only be formalised once we send you the "Dispatch Confirmation".

Only those products listed in the "Dispatch Confirmation" will be subject to the Contract. We will not be obliged to supply you with any other product that could be subject to the order until we confirm dispatch of the same to you in a separate "Dispatch Confirmation".


All orders placed for products are subject to their availability and if any difficulties occur with regards to supply, or if any product is out of stock, we will refund you any amount that you may have paid.


We reserve the right to withdraw any product from this website / app at any time and/or stop or change any material or content of the same. While we will always do everything possible to process all orders, exceptional circumstances may oblige us to cancel the processing of any order after the ”Order Confirmation” has been sent and we reserve the right to do this at any time at our own discretion.

We shall not be held liable to you or to a third party for withdrawing any product from this website / app, regardless whether said product has been sold or not, for removing or changing any material or content of the website / app, or refusing to process an order once you have been sent the "Order Confirmation".


If you are contracted as a consumer, you can withdraw from the contract at any time up to the time limit of 30 calendar days from receipt of the “Dispatch Confirmation” of your order. In this case, you shall be refunded the amount paid for such products in accordance with our Returns Policy (see Clause 16).

Your right to withdraw from the Contract shall only apply to those products that are returned in the same condition in which you received them. You must also include all the instructions, documents and packaging belonging to the products. No refund shall be made if the product has been worn or if it has suffered any damage. Therefore, you should be careful with the product(s) while they are in your possession.

You do not have any right to withdraw from Contracts for the supply of any of the following products:

·Music CD/DVDs without original packaging.


Please try to take reasonable care with products while they are in your possession and if possible, keep the original boxes and packaging in case of return.

You can find further information about your statutory rights, as well as an explanation on how to exercise them in Clause 16 of the Terms and Conditions herein. You will receive a summary of the same in your “Dispatch Confirmation”. This regulation does not affect your statutory rights as consumer.


Notwithstanding the provisions set forth in Clause 7 above, except in the event of exceptional circumstances, we will try to send the order containing the product(s) corresponding to those in the "Dispatch Confirmation" prior to the delivery date which appears on the “Dispatch Confirmation” or if there is not delivery date, in a timeframe of 30 days from the date of the "Dispatch Confirmation".

Delay can be due to the following reasons:

  • Personalisation of products,
  • Specialised articles,
  • Unforeseen circumstances or
  • Delivery area.


If for any reason, we cannot honour the delivery date, we will notify you of these circumstances and will give you the option of continuing with the purchase, setting a new delivery date or alternatively, of cancelling the order with a full refund of the amount paid. Please note that we can never make deliveries on Saturdays, Sundays or bank holidays

For the purposes of the Terms and Conditions herein, a delivery is understood to have taken place or the product(s) to have been delivered when a signature to confirm receipt of the same is obtained at the agreed delivery address.


If we are unable to make the delivery on two attempts, we will try to find a secure place to leave the package. We will leave you a note explaining where your package can be found and what to do in order to collect it. If you are not going to be in the delivery location at the agreed time, please contact us to set the delivery for another day.


You will be responsible for the risks involved with the Products once they are delivered as outlined in Clause 10 above.

You acquire ownership of the products once we receive the full payment of all amounts due in relation to the same, including shipping costs, or alternatively upon delivery (in accordance with the definition contained in clause 10) if it takes place at a later time.


The price of the products is always the one stipulated on our website / app, except in the event of an error. Despite our attempts to ensure that all prices that appear on the Website / App are correct, errors may occur. If we discover an error in the price of products that you have ordered, we will notify you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we cannot contact you, the order will be considered cancelled and we will fully refund you for the amounts that have been paid.

We will not be liable for supplying any product(s) at an incorrect reduced price (even if we have sent you the "Confirmation Order") if the price error is obvious and could have been reasonably recognised by you as incorrect.

The prices on the Website / App include VAT but do not include delivery costs, which shall be added to the total amount as shown on our Shopping Guide.

Prices may change at any time, but will not affect orders for which we have already sent you a "Dispatch Confirmation", except in the case of any of the foregoing provisions being applicable.

Once you have done your shopping, all the articles that you wish to purchase will be added to “YOUR PURCHASES” and the next step is to proceed the order and make the payment. In order to do this:

1.Click on the “YOUR SHOPPING BAG” button at the top of the page.

2.Click on the “SEE YOUR SHOPPING BAG” button.

3.Click on the “PROCESS ORDER” button.

4.Fill in or check the contact information, order details, address to where you wish your order to be sent, and the address to which we can send the invoice.

5.Enter your credit card details.


You can make the payment with Visa, Mastercard or American Express credit cards, your Affinity Card and through Paypal. Also, you can pay all or part of the price of your purchase with a gift card or a voucher of Pull & Bear issued by Fashion Retail, S.A. or Pull and Bear Monaco. Gift cards shall not be paid by means of another gift card.

In order to minimise the risk of non-authorised access, your credit card details will be encoded. Once we receive your order, we will carry out a pre-authorisation on your credit card in order to ensure that there are sufficient funds in order to complete the transaction. Your card will be charged as soon as your order leaves our warehouses.

If you choose to pay with PayPal, you will be charged as soon as we confirm your order.

Once you click “AUTHORISE PAYMENT”, you are confirming that the credit card belongs to you or you are the rightful holder of gift card or the voucher.

We use “AKAMAI” in order to ensure that the payment has been processed securely.

The credit cards will be subject to verification and authorization by the particular issuing body. However, we will not be held liable for any delays or failure to deliver if said body does not authorize payment and we will be unable to formalize any Contract with you.


The functionality of buying goods as a guest is also available on the website. Under this type of purchase, only such data which are essential to process your order will be requested from you. Upon completion of the purchase process, you will be offered the possibility of registering as a user or continuing as a non-registered user.



In accordance with current regulation, all purchases made through our website / app will be subject to Value Added Tax (VAT),

In this respect and in accordance with Chapter I of Title V of the 2006/112 Council Directive, dated 28 November 2006 in accordance with the common system of VAT, deliveries made in the member State that appears on the delivery address for the articles, will be charged the VAT rate that is legally valid in each member State according to the destination of the articles chosen in each order.

Pursuant to the applicable rules and regulations in each jurisdiction, the rule of the "reverse charge" (article 194 of Directive 2006/112) may apply to goods supplied in certain Member States of the European Union if the customer is or is required to be a taxable person for VAT purposes. If this is the case, no VAT will be charged, without affecting the customer’s obligation to account for the VAT attributable to them.


Refunds owing to exercise of right to withdraw from purchase .

General policy: if you wish to withdraw from the Contract within the time limit stated in the clause 9 above, you can return the merchandise to us at any of our Pull&Bear stores (except outlet stores) in the market where the delivery was made or by a courier that we will send to your home. You must deliver the merchandise in the same packaging in which you received it, following the instructions that you can find in the “ RETURNS” section of our Website / App. You must contact us through our “Return Form” in order for us to arrange the collection at your home address. Neither option involves any additional cost to you. If you are unable to return the products to us through the two free options that we offer, you will be liable for bearing the cost of returning them in an alternative manner. Please note that if you return the goods to us at our expense, we will be entitled to charge you for the direct cost we incur as a result.

For any queries, please contact us through our contact form or by telephone at 08 00 91 65 61 ( ) .

Exchange or return of product in a Pull&Bear store (except outlet stores): If there is a Pull&Bear store in the market in which you were delivered the product, you can make the return in the store itself. In this event, you must go to the store in person and deliver the article and the returns document (hereinafter referred to as the "receipt”) that you will have received when the product was correctly delivered.

If this is not possible, you must call us at 08 00 91 65 61 ( ) in order to arrange product pick-up with us or with one of our representatives. In both cases, you must deliver the receipt that you will have received when the product was correctly delivered along with the product to be returned.

Please return the article in or including its original packaging as well as the instructions, documentation and packaging that may have accompanied it.

We will fully examine the returned product and will notify you of your right to a refund of the amounts paid. The refund will be made as soon as possible, and within 30 calendar days from the date on which you informed us of your intention to withdraw. The refund will be made using the same payment method which was used to make the purchase.

No exchange or refund will be made for any products that are not in the same condition in which you received them, or that have been used beyond mere opening of the product.

You can only make exchanges for the same article in a different size or colour.

Defective products return :

In circumstances where you consider that the product does not conform with the Contract at the time of delivery, you should promptly contact us through our contact form, specifying the details of the product and the damage suffered. Alternatively, you can call us at 08 00 91 65 61 ( ) where you will be told how to proceed.

The product must be returned to any of our Pull&Bear store in your market or to a courier that we send to your home address.

We will fully examine the returned product and will notify you of your right to a replacement or refund via e-mail within a reasonable period of time. We will usually process the refund or replacement as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you are entitled to a refund or replacement of the defective product.

Products returned by you due to a genuine flaw or defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. We will always refund any money received from you to the credit card originally used by you to pay for your purchase.

Your statutory rights are not affected.


Unless otherwise indicated expressly in these Conditions, our liability for any product acquired on our website / app is strictly limited to the purchase price of said product.

Nothing in these Terms and Conditions of purchase shall exclude or limit in any way our liability:

a.For death or personal injury due to negligence on our part;

b.For fraud or fraudulent misrepresentation; or

c. For any matter for which it would be illegal or unlawful for us to exclude or limit, or attempt to exclude or limit, our liability.

Subject to the foregoing paragraph and to the fullest extent permitted by law, and unless otherwise stated in these Terms, we shall not accept any liability for the following losses, regardless of their origin:

i.losses of income or revenue;

ii.loss of business;

iii.loss of profits or contracts;

iv.loss to anticipated savings;

v.loss of data; and

vi.loss of time in managing situation or business hours.

Due to the open nature of this Website / App, and the possibility of errors occurring in the storage and transmission of digital information, we cannot guarantee accuracy and security of the information transmitted to and obtained through this Website / App unless otherwise expressly stated on this Website / App.

All product descriptions, information and materials posted on this Website /App are provided "as is" and without warranties express, implied or otherwise howsoever arising.

In this sense, if you are contracting as a consumer or user, we are obliged to deliver goods that are in conformity with the Contract, being liable to you for any lack of conformity which exists at the time of delivery. It is understood that the goods are in conformity with the Contract if they: (i) comply with the description given by us and possess the qualities that we have presented in this website; (ii) are fit for the purposes for which goods of this kind are normally used; (iii) show the quality and performance which are normal in goods of the same type and which can reasonably be expected.

To the fullest extent permissible pursuant to law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all other warranties of any kind.

The provisions set forth in this clause do not affect your statutory rights as consumer or your right to withdraw from the Contract.


You acknowledge and consent that all copyright, trademark and other rights related to intellectual and industrial property in relation to material or content that form part of the Website / App corresponds to us or to third parties to whom we have granted a licence for its use at all times. You are permitted to use this material only as expressly authorised by our licensors or us. This will not impede your use of this website so far as necessary to copy the information about your order or Contact details.



Applicable laws require that some of the information or communications we send to you should be in writing. By using this website / app, you are accepting that the majority of our mailings will be in electronic format. We will contact you by email or provide you information by posting notices on this website / app. For contractual purposes, you consent to the use of this electronic form of communication and recognise that any contract, notification, information and other mailings that we send you electronically comply with the legal requisites that such communications be in writing. This condition does not affect your statutory rights.


The best way to send us notifications is through our contact form. In accordance with provisions set forth in clause 19, unless stated otherwise, we can send you mailings either by email or to your postal address provided by you when placing the order.

Notifications will be deemed received and served correctly at the moment they appear on our website / app, 24 hours after an email is sent or three days following the postage date on the letter. In proving the service of any notification, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.


The Contract is binding for both Parties, as well as for our respective successors, transferees and heirs.

The Contract between you and us is binding both for you and us, as well as for our respective successors and assignees.

You may not assign, encumber or in any other manner transfer a Contract or any of the rights or obligations derived from the same in your favour or for you, without having obtained our prior written consent.

We may transmit, assign, encumber, subcontract or in any other manner transfer a Contract or any other of the rights or obligations derived from the same in our favour or for us, at any moment during the term of the Contract. For the avoidance of doubt, said transmissions, assignments, encumberments or other transfers will not affect your statutory rights as a consumer or cancel, reduce or otherwise limit guarantees, whether express or implied, that we may have granted you.


We will not be liable for any non-compliance or delay in the compliance of any obligations that we assume under a Contract, whose cause is due to events which are beyond our reasonable control (On grounds of Force Majeure).

Force Majeure Event includes any act, event, failure to exercise, omission or accident that is beyond our reasonable control and will include but is not limited to the following:

a.Strikes, lock-outs or other work stoppage.

b.Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparation for war.

c.Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

d.Impossibility to use railways, shipping, aircraft, motor transport and other means of transport, public or private.

e.Inability to use public or private telecommunication systems.

f.Acts, decrees, legislation or restrictions of any government.

g.Strikes, failures, or accidents involving marine or river transport, postal or otherwise.

It is understood that our obligation to comply with any Contract will be suspended during the period of Force Majeure and we will avail of an extension of time for fulfilling our obligation during said period. We will use all reasonable means possible to bring the Force Majeure Event to an end or to find a solution whereby we can comply with our obligations pursuant to the Contract despite the Force Majeure Event.


In the event that we do not insist on strict compliance with any of the obligations under the Contract or any of these Terms and Conditions, or do not exercise any of the rights or recourses that we are entitled to exercise or interpose pursuant to said Contract or these Terms and Conditions, such fact shall not constitute a waiver of said rights and recourses nor relieve you from complying with said obligations.

Any waiver made in demanding compliance will not constitute a waiver by us in demanding subsequent compliances.

No waivers on our behalf on any of these Terms and Conditions shall take effect unless it is not expressly stated and communicated to you in writing in accordance with provisions set forth in the Notifications section above.


In the event that these Terms and Conditions or any regulation contained in a Contract are considered invalid, illegal or un-enforceable in any extent by a competent authority, these shall be severed from the remaining terms and conditions and regulations will continue to be valid to the fullest extent permitted by law.


These Terms and Conditions and any document to which express reference is made in the same constitute the entire agreement existing between you and us in relation to the Contract objective and replaces any other prior pact, agreement or promise agreed between you and us, either verbally or in writing.

Both you and us acknowledge that in entering into a Contract, neither you nor us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between you and us prior to such Contract except as expressly stated in these Terms.

Neither you nor us will avail of recourses in view of any uncertain declaration made by the other party, either verbally or in writing, prior to the Contract date (unless such uncertain declaration had been made in a fraudulent manner), and the only recourse that the other party will have will be due to non-compliance of the contract in agreement with provisions set forth in these Terms and Conditions.


We have the right to review and modify these Terms and Conditions at any time.

You will be subject to the current policies and Terms and Conditions when you make each order, except in the event where we have to make changes to said policy, Terms and Conditions or Privacy Policy due to legislation or the decision of governmental bodies. In such case, the possible changes will also affect orders which were made previously.

27. LAW AND JURISDICTION The use of our / app and the Contracts for the purchase of products through such website / app will be governed by Spanish law.

Any dispute arising from, or related to the use of the website / app or to such Contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts.

If you are contracting as a consumer, nothing in this clause will affect your statutory rights as such.

28. COMMENTS AND SUGGESTIONS Your comments and suggestions are important to us. Please send us your comments and suggestions through our contact form.

Last modified: June 2014

Withdrawal Form

(only fill in and send this form if you wish to withdraw from the contract)

For the attention of Fashion Retail, S.A. trading as PULL&BEAR, [insert warehouse address, fax number and e-mail address for returns] FASHION RETAIL S.A. (PULL&BEAR LOGÍSTICA), POLÍGONO INDUSTRIAL INDITEX, CAMINO DE TORDERA A PALAFOLLS S/N KM 0.6 – 08490, TORDERA (BARCELONA):

hereby give notice that I withdraw from my contract of sale for the following goods:

Ordered/received on (*)

Consumer’s name:

Consumer’s address:

Consumer’s signature (only if form is submitted on paper)


(*) Delete as necessary