Shopping at PULLANDBEAR.COM is very simple.
You just have to follow these steps:
01
Choose the section (men, women) and the family (garment type).
02
Display the product(s) that interest you. You’ll get an expanded view of the garment showing details
and the back of the product, as well as its composition, available sizes, reference number and price with just one click.
03
Select a garment and add the item to your Shopping Cart. You can then choose to continue shopping or start the order
process. You can also add the garment to your Shopping Bag directly from the image stage, without having to enter the product detail page. Select the size and colour of the item(s) you want right from there. To process your order, click on your “Shopping Bag”.
04
If you wish to continue shopping, repeat the process. When you have finished, click on “Shopping Bag” and then on “Process Order”.
05
Once you’ve entered your information into the system check that it is correct and click “OK”.
06
Select whether you wish to collect your order from one of the Pull&Bear stores or to receive it by courier. Ensure that the delivery and billing addresses are correct.
07
Select a payment method:
In which markets is it possible to shop online?
Currently purchases can be made in Germany, Austria, Belgium, Bulgaria, China, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Monaco, Czech Republic, Romania, Russia, Sweden, Switzerland, Turkey, the US and Israel.
Please note: It is not possible to deliver to the Channel Islands or to the Isle of Man.
What languages is the website available in?
PULLANDBEAR.COM is available in: Spanish, English, Dutch, German, Polish, Portuguese, French, Romanian, Chinese, Russian, Greek, Czech, Slovak, Croatian, Bulgarian, Latvian, Estonian, Lithuanian, Greek, Slovenian, Italian, Basque, Romanian and Catalan.
What languages is customer service available in?
Our customer service is available in the Hebrew and English.
Are prices the same on the online store and at my local PULL&BEAR store?
Yes, but in the event that there are any discrepancies between the prices that appear on the website and those specified on the clothing item tags, the binding price is the price delivered to the customer at the time of completing the order procedure.
Will you restock items that are marked as “Sold out”?
If an item is sold out, you can request that we notify you when it is back in stock. If the item becomes available again within 15 days, we will inform you by email. If there is no more stock, we will remove it from the website.
Will I receive the same product as that seen in the photo?
Pull&Bear does its best to make sure that the images on the website are as accurate as possible and reflect the provided products. Nonetheless, we would like to clarify that the photos of the products offered for sale on the website are for illustration purposes only.
Is it possible to receive regular information via email with the latest Pull&Bear items and offers?
Yes. Subscribe to the Pull&Bear Newsletter by filling in the form that appears when you click on the “Newsletter” button. In doing so, you will receive information about Pull&Bear products, clothing items and recent events. You can find the form by clicking on "newsletter" in your user account or on the menu on our website.
Can I unsubscribe from the PULL&BEAR Newsletter?
You can easily cancel your subscription by clicking on “Newsletter” on the menu. Complete the details under “I want to unsubscribe” and select “Send”. There are several ways to unsubscribe:
How can I recover a forgotten password?
If you have forgotten your password, you can recover it from the “Login - Forgotten your password?” section. You will receive an email with a link to enter and confirm your new password. Your password must be alphanumeric with a minimum of 8 characters including at least one upper-case letter.
What do I do if I am unable to change the password?
Make sure that the password contains at least 8 characters and that you have entered at least one upper-case letter, one lower-case letter and one number. You will also not be able to use a password that you have used before.
How can I make sure my purchase was made correctly?
Once you place your order you will receive a confirmation e-mail. If you do not receive the email, contact our Customer Service department.
Can I find out the status of my order?
Yes. Go to the orders placed section in My Account and you will see the updated status of your order.
Can I cancel my order?
Yes. You can cancel your order from the orders placed section of your account. Please remember that you cannot change your order if it is already in an advanced stage of preparation. Contact our Customer Service department for any further queries on the subject. An order can be cancelled online from the date of placing the order up until 14 days after receipt of the product, and the refund will be made to the original payment method. From the 15th to the 30th day after receipt of the order (not including products purchased during promotions), the product can be returned with the electronic invoice / receipt and a refund will be received via a Pull&Bear Online Credit Voucher. The aforementioned is subject and pursuant to the user conditions on the website.
What should I do if I receive a faulty item?
PULLANDBEAR.COM only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department or go to one of the Pull&Bear stores in Israel.
What should I do if I receive an incorrect item?
If you were to accidentally receive the wrong item, please contact our Customer Service department.
Is my personal information confidential?
All the information you share with us is private and confidential within Inditex Group and serves to prepare, fulfil and carry out the purchase, attend to requests and provide you with information about products. You can view all the details in our Privacy Policy.
How can I contact the Customer Service department?
You can share any queries or comments by calling or by contacting us through our chat service via the following link: .
Do I have to register to make an online purchase?
You can make an online purchase as a guest, without having to create a user account in the online store. This purchasing option is also available on our App and mobile site. At PULLANDBEAR.COM we recommend having a user account, as it will make the shopping experience easier by saving an address book and listing your favourite stores. You also have a record of orders, returns and invoices.
Can I place an order by phone?
No. You will have to place the order and make the payment online.
CUSTOMISED PRODUCTS
You have the option of adding customised texts to some of our products. To make them easy to identify, the word ‘customisable’ will appear in the product name.
If the word you want isn’t available, we’ll let you know during the purchasing process of the garment.
Once you’ve completed your order, the text cannot be modified.
These items cannot be exchanged or returned, as they have been customised.
What payment methods can I use to make purchases?
We offer the following methods of payment: Credit Voucher
Why was my credit card declined?
Your card may have been declined for one of the following reasons:
Can I get an invoice in my company's name?
Yes. You just need to tick the "COMPANY" box in the personal information section and enter the tax information requested.
Is it safe to use my credit card on the website?
Yes, the information is transmitted safely with SSL encryption. For payments with credit and debit cards, you are required to enter the CVV (Card Verification Value), a code printed on the card that serves as a security measure during e-commerce transactions. Only Safe Electronic Commerce (SEC) transactions will be accepted for payments using Visa and Mastercard. After verifying that the card is secured under the SEC system, the system will contact the card's issuing bank so that the buyer can authorise the purchase. When the bank confirms authenticity, the card will be charged. Otherwise, the order will be cancelled. For payments with credit and debit cards, you are required to enter the CVV (Card Verification Value), a code printed on the card that serves as a security measure during e-commerce transactions.
What should I do if I see a double charge for an order?
In this event, please contact our Customer Service department.
Can I pay in the store when I receive the order?
In order to complete the order, payment must be made online and it is not possible to pay in the store when you receive the order. However, you have the option to try on the items in the store when you pick up your order and return any items with which you are unhappy.
Where can I receive my order?
You can receive it at a private address (home, work), or at a Pull&Bear store.
Can the delivery be made to a different market from which the product was purchased?
No, the delivery market must always be identical to the purchasing market.
How long will my order take to arrive?
Delivery times depend on the shipping method you select.
Deliveries are made between Sundays and Thursdays.
How much are shipping costs?
Can I track the status of my order?
Yes, you can view the status of your order by accessing the Orders Section in My Account
What is the process for home delivery?
If you have chosen home delivery, we will send you a confirmation email after your order leaves the warehouse. Another email with a tracking number and a link to the courier's website will be sent and finally the courier will contact you via SMS to notify you of the exact date of the delivery.
What is the process for in-store delivery?
If you have chosen delivery to a store, you will be sent an email after the order leaves the warehouse and you will be informed by email when the order reaches your selected store
How long will my order remain at the store?
Orders will remain at your selected store for 10 days from the date of its arrival at the store.
Can another person pick up my order at the store?
Yes. The person who picks it up must indicate the order number and buyer's name. Finally, they will have to show ID and sign for the delivery. It is not necessary to show a signed authorisation or the buyer's ID document
Which courier will deliver the order?
It depends on the delivery area and the type of shipment. When the order leaves our warehouse, we will send you an email with the courier’s information.
What happens if I'm not at home when the order is delivered?
If you are not at home at the time of delivery of the order, the courier company will contact you again in order to coordinate another delivery date. You can also call the courier directly and give them the order tracking number to arrange a delivery date.
The exchange option is not available for purchases made on the website. However, you can always return your order free of charge during the return period established and make an additional order. Additional information about the returns policy is available in the user conditions and rules on the website.
Which return types do you offer?
Returns at a store
The items can be returned at any Pull&Bear store along with the printed or electronic receipt.
Returns from your home
Each return request as of 28/11/22 onwards have a cost of ₪ 30 that will be deducted from the refunded amount to the credit card /online voucher, in accordance with the returns policy (for more information, please refer to the Terms and Conditions of Use).
The courier will pick up the items you want to return from the address you have chosen.
DO YOU WANT TO RETURN AN ONLINE ORDER?
To start the returns process, click here.
EXCEPTIONS AND SPECIAL CONDITIONS
Some of our items, which are detailed below, must meet the following conditions in order for your return to be processed:
HOW CAN I MAKE A RETURN IF I SHOPPED ONLINE AND PAID IN-STORE (COD)?
Only in-store: Take the items you want to return, and the electronic or paper receipt, to any Pull&Bear store in the same market where you made your purchase.
WHAT HAPPENS IF I RETURN A PRODUCT PURCHASED ON PULLANDBEAR.COM WITH A PULL&BEAR GIFT CARD?
The refund will increase the available balance on your gift card should the card exist at the time of the return. If for some reason it does not exist, the reimbursement will be made via a Pull&Bear voucher.
CAN I RETURN A PHYSICAL GIFT CARD OR A VIRTUAL GIFT CARD PURCHASED ONLINE?
Unused gift cards may be returned to the brand from which they were purchased within 30 calendar days from the date of purchase in the case of a physical gift card, or from the shipping confirmation date in the case of an e-gift card.
If you make the return via PULLANDBEAR.COM, you do not have to send us the actual gift card. We will automatically cancel the gift card and you may destroy it.
HOW LONG DO I HAVE TO MAKE RETURNS?
The deadline for making returns is 30 calendar days from the date of receipt of the delivery for items that are not in “end-of-season” sales.
HOW AND WHEN WILL MY MONEY BE REFUNDED?
If you wish to return an item purchased online, ensure that the product that you are returning to the company pursuant to the law, is in a normal unused condition, subject to any law. Up to 14 days from the date of receiving the order and after approval of the return, the amount to which you are entitled will be refunded via the same payment method you used to make the purchase. If you paid using an online credit voucher at the time of placing the order, the refund will be received via a Pull&Bear Online credit voucher. From the 15th to the 30th day after receipt of the order (not including products purchased during “sales”), the product can be returned with the electronic invoice / receipt and a refund will be received via a Pull&Bear Online credit voucher. This change (1) should only be made for the website and the application in English, since, in Hebrew, the information appears properly. The aforementioned is subject and pursuant to the user conditions on the website. After the return is approved, you will receive a confirmation email informing you that the amount will be refunded to your account within 14 days. If you are entitled to a refund that has not yet been received, please contact your credit card company so they can assist you in accelerating the process. PULLANDBEAR.COM reserves the right to decline a return request that was made after the deadline and/or is entitled to reject returns that were not made in accordance with the return policy. View the online user conditions and rules for additional information regarding product returns.
What should I do if the return amount is incorrect?
Contact our Customer Service department and we will resolve the problem as soon as possible.
Which Internet browsers should I use to view the PULL&BEAR website correctly?
The PULLANDBEAR.COM site is optimized for viewing on Microsoft Internet Explorer 8 or higher, Mozilla Firefox 3.5 or higher, Google Chrome 6 or higher and Safari 5 or higher. You can install the latest versions of each browser at the following links:
You can install the latest versions of each browser at the following links:
What screen resolution do I need?
1,024 width x 768 height or greater.
Is it safe to buy at PULLANDBEAR.com?
Yes. You can shop with peace of mind because we go to great lengths to ensure the security of your purchases and your information.
How can I contact PULL&BEAR Customer Service?
You can contact us with any questions related to online sales through the following channels:
Through our chat service via the following link:
Telephone:
Through our contact form
For queries relating to Pull&Bear stores:
Through our contact form
How can I file an online complaint?
First contact our Customer Service department so we can try to help you with whatever you need.
Finally, if you wish you can file an official complaint form.
How can I find out if an item is available?
To find out if an item is available on the online store simple enter the reference number into the search engine on our website. The stock is just a reference. For precise information, please check with the store.
What if I don't have the reference number?
We need the reference number because due to the large quantity of items and frequent updates, it would be very difficult for us to identify the exact item in question without it. We encourage you to take a look at our collections and social media profiles to see if you can find the item and its reference number.
How can I use the scan feature on the App?
Open the application and scan the Pull&Bear product label. This will lead you to the PULLANDBEAR.COM page on which you can purchase the requested product.
Are items from past seasons available?
No, only items from the current season are available.
Where can I find a size guide?
On product pages you can find a size guide to the right of each photo. We encourage you to check our “Size Guide” section. If you still have doubts, please contact our Customer Service department.
How can I find out the length of a pair of trousers?
All our trousers have more or less the same length. For men they are designed for 1.85 metres in height and for women, 1.72 metres.
I would like more information about composition and care tips for a particular product.
There are details about the composition of the fabric and care instructions on each item’s page.
How can I get additional information on PULLANDBEAR.COM’s special offer campaigns?
We advertise our promotions on our website home page and via social media, newsletters and our App.
Can I exchange an item that I bought during a promotion?
Exchanges cannot be made; the items can be returned pursuant to the returns policy.
How can I modify my account login information?
To change your login information you have to first log in to your account. In the section "Login details" you can change the password and email address linked to your user account.
How can I modify the default delivery address on my account?
You have to first log in to your account, then in the "Address book" section you can add new addresses or change or delete existing ones.
You can also modify the address in the "Shipping" step of the purchase process, but the changes you make there will not be saved for future purchases.
Can I modify the delivery method or store for my order?
It is not possible to modify the delivery method for a completed order. If it has not left the warehouse yet, you may cancel it and make a new purchase with the correct delivery method. Please note that in the meantime some of the products may have been sold.
Can I add, delete or change items in a completed order?
It is not possible to modify the content of completed orders. If it has not left the warehouse yet, you may cancel it and make a new purchase. Please note that in the meantime some of the items may be sold.
What do I do if my account is disabled?
Accounts are automatically disabled when incorrect login details are entered too many times. In order to log in again you must contact our Customer Service department.
