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Privacy Policy

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PRIVACY POLICY

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This Privacy Policy establishes the terms and conditions under which Pull & Bear Magyarország Kft. (registered seat and postal address for correspondence: H-1052 Budapest, Kristóf tér 2.; company registration number: 01 09 860567; contact e-mail address: dataprotection@pullbear.com; hereinafter “Pull & Bear Hungary”), a company that currently operates the sales of the Pull & Bear commercial brand in Hungary, as well as Pull & Bear España, S.A. (registered seat and postal address for correspondence: Avda. de la Diputación, Edificio Inditex, Arteixo, A Coruña, Spain; contact e-mail ad­dress: dataprotection@pullbear.com; hereinafter “Pull & Bear España”), both as joint data controllers for the purposes of this Privacy Policy (hereinafter, jointly “Us” or “the Data Controllers”), process the personal data that you provide Us with when using the website www.pullandbear.com (hereinafter, “the Website”), the mobile application or app, understood as the software application designed to be used on smartphones, tablets or other mobile devices (hereinafter, the “App”) or other applications, software, digital media, storage medium or func­tio­nalities related to the commercial brand Pull & Bear in Hungary (jointly, “the Platform”).

When using the Platform, each time you provide Us with or it is necessary for Us to access any kind of information which, due to its characteristics, allows us to identify you, such as your name, surname, email address, billing or shipping address, telephone number, type of device or credit or debit card number, order data, data relating to your activities on the Platform, any data that may be concluded from such data, etc. (hereinafter, "Personal Data”), whether for purposes of browsing, purchasing our products or using our services or functionalities, you will be subject to this Privacy Policy, Use and Purchase Conditions and other documents cited therein (jointly "the Terms and Conditions"), which are applicable at all times and should be reviewed to ensure you agree with them.

1. COLLECTION OF PERSONAL DATA AND PROCESSING PURPOSES

Please bear in mind that before using any of our services or functionalities, you must read this Privacy Policy as well as the Terms and Conditions in the specific section regarding the service or functionality. In each section, you can see if there are any specific conditions for use, or if they require specific processing of your Personal Data.

Not providing certain compulsory information may mean that it will not be possible to manage your registration as a user or to use certain functionalities or services available through the Platform.

The user (you) hereby guarantees that the Personal Data provided is true and exact, and agrees to report any change or modification thereto. If you provide us with the Personal Data of third parties, you shall be responsible for having informed them and obtained their consent for these details to be provided for the purposes indicated in the corresponding sections of this Privacy Policy. Any loss or damage caused to the Platform, to Data Controllers or to any third party through the communication of erroneous, inaccurate or incomplete information on the registration forms shall be the sole responsibility of the user.

The Data Controllers, as appropriate, shall use Personal Data for the following purposes:

1.1 To manage your registration as a user of the Platform. The Personal Data you provide us with shall be used to identify you as a Platform user, and to give you access to its different functionalities, products and services that are available to you as a registered user.

1.2 The development, compliance and undertaking of the purchase contract for the products you have acquired or any other contract with Us through the Platform. In particular, you must bear the following in mind:

i. If you choose the option to save your card, you shall expressly authorise us to process the indicated details to be used as necessary for its activation and development. The card's security code (CVV or CVC) shall only be used for making the purchase and shall not be subsequently stored or processed as part of the payment details. Consenting to the activation of this functionality means that your data will automatically appear in these fields when making future purchases, so you will not have to enter your details again for each new purchase as they will be considered as valid and in place. You can change or delete your cards at any time through the My Account section. We store and transmit your card details in accordance with the leading international standards of confidentiality and security for credit and debit cards. The use of this function may require you to change your access password for security reasons. Remember that security when using the Platform also depends on the correct use and storage of certain confidential codes.

ii. In the event that you have purchased a Gift Card, if you provide us with the personal data of third parties, you shall be responsible for having informed them and obtained their consent so that, in compliance with the Platform’s Use and Purchase Conditions, we will be able to process their data for purposes of (a) managing the shipping or verifying receipt of the Gift Card and (b) attending to any requests that you or said third party may make.

iii. If you have a Gift Receipt and you wish to return goods associated with it through the Platform, we will use the Personal Data provided in the return form for (a) managing the request and processing the collection of the goods from your home address, (b) attending to requests related to the Gift Receipt or the return that you wish to make, and (c) confirming the approval of the return and sending the voucher with the refund amount by email or other equivalent electronic means.

1.3 Contact you by email, telephone, SMS or other equivalent forms of electronic communication, such as the App's push notifications, etc. regarding updates or informative communications related to the functionalities, products or contracted services, including Platform security updates, when necessary or reasonable for their implementation.

1.4 Attend and manage your requests made using the available customer service channels in relation to the Platform or the Physical Stores, as well as monitoring the quality of our service.

The joint data controllers will process your data until the revocation of your consent, or the cessation of the purpose of the data processing (which might correspond to the term of the legal obligation relating to document retention), whichever is earlier, but in any case no longer than 5 years. For instance, data relating to your orders will be processed as long as the data controller might be required to hold such data under applicable laws, and will be deleted once this lawful purpose ceases to exist.

The basis of the processing by Pull & Bear Hungary and Pull & Bear España as joint data controller are para. (1), (2) and (3) of Sections 13/A of Act CXVIII of 2001 on E-commerce, and in all respect of all other data or data processing not specifically mentioned in such paragraphs (excluding also of course man­da­to­ry data processing prescribed by e.g. accounting laws regarding the retention of invoices), your consent.

2. NEWSLETTER SUBSCRIPTION

If you authorise your subscription to the Pull & Bear Newsletter, we will provide you with information regarding our products and services through different means, such as by email, any other equivalent electronic means of communication (such as SMS, etc.) as well as through push notifications via the App — if you have activated such notifications in your mobile device.

Assuming that you have given your prior consent to such marketing use, subscription to the Pull & Bear Newsletter may entail using Personal Data to make personalised advertising related to our products and services available to you via email, SMS or any of our other electronic media or those of third parties. We can also provide you with this information through push notifications from the App if you have activated them in your mobile device. With the aim of improving the service we provide you with, we hereby inform you that Personal Data related to your purchases at online or physical stores, tastes and preferences may be used for the purpose of analysis, generating user profiles, marketing studies, quality surveys and improving our client interaction.

If you are a registered user, you can change your preferences related to the sending of these commercial communications through the My Account section.

You can also unsubscribe through the Platform's Newsletter section at any time, or by following the information we provide in each communication.

3. DATA PROTECTION RIGHTS

The Data Controllers undertake to respect the confidentiality of your Personal Data and to guarantee you can exercise your rights. You may exercise your rights of access, rectification, cancellation and opposition by sending an email to: dataprotection@pullbear.com, indicating the reason for your request.

If you decide to exercise these rights, and if part of the personal data you provided was your email address, we would ask you to please specify this circumstance in your written request, indicating the email address from which you wish to exercise your rights of access, rectification, cancellation and opposition.

Should you experience any infringement or misuse of your data, kindly contact us first so that we may resolve any issues amicably. However, in such cases, you are entitled to seek legal redress from a court of law (you may initiate legal action before the court competent as per your permanent or temporary residential address), or contact the National Data Protection and Freedom of Information Authority (hereinafter: NAIH) either by phone: +36 1 391-1400, e-mail: ugyfelszolgalat@naih.hu; or in person at H-1125 Budapest, Szilágyi Erzsébet fasor 22/C, and kindly refer to the website of the authority should you need more information: www.naih.hu.

4. OTHER NECESSARY USES OF YOUR PERSONAL DATA

To fulfil the purposes indicated in this Privacy Policy, it may be necessary that Inditex Group holding company [Industria de Diseño Textil, S.A. (Inditex, S.A)] as well as other companies belonging to the Inditex Group, processes your Personal Data insofar as they are directly involved with each purpose (whose activities relate to the decoration, textile, clothing and home goods sectors, as well as any other complementary sectors, including cosmetics and leather goods, in addition to the development and support for electronic commerce activities). A list of these companies is available upon request through the above stated contacts.

It may also be necessary to transfer your Personal Data to the mentioned companies belonging to the Inditex Group or to third parties who provide us with support services, such as financial bodies, entities that fight against fraud, providers of technological, logistical, transport and delivery services, customer services and/or services that analyse the transactions made on the Platform with the aim of offering users sufficient guarantees in commercial operations, etc. For purposes of service efficiency, said collaborators and providers may be located in the United States of America or other markets or territories situated outside of the European Economic Area, which do not provide the same level of data protection as that of your market, or, as the case may be, as that of the European Union. A list of these companies is available upon request through the above stated contacts.

By accepting this Privacy Policy, you are expressly authorising us to process and share your Personal Data with the abovementioned companies belonging to the Inditex Group and/or to transfer your Personal Data to the referred service providers located outside of the European Economic Area for the purposes described herein. Equally, we inform you that we will need to access to your historical data in respect of which other companies belonging to Inditex Group may have acted as data controllers, and which we need to process as Data Controllers in order to fulfil the abovementioned purposes as Data Controllers and provide you with a complete service.

The data controllers will use the following data processors in respect of the data mentioned above:

NAME OF THE DATA PROCESSOR

PROCESSING ACTIVITIY PROVIDED

Industria de Diseño Textil (Inditex, S.A.) - Avda. de la Diputación, s , 15143 Arteixo (A Coruña) Spain

Corporate policies fulfilment and compliance support

ITX MERKEN, B.V. - Nieuwezijds Voorburgwal 307, 1012 RM Amsterdam, the Netherlands

Technology development and internal support

Fashion Retail, S.A. – Avda. de la Diputación, s , 15143 Arteixo (A Coruña) Spain

Services related to the online payment services

5. INFORMATION ON COOKIES

We use cookies, which are small files containing your browsing information, on this Platform with the main purpose of making your browsing easier. Please read our Cookies Policy to find out more about the cookies we use, their purpose, and other relevant information.

6. DATA SECURITY

To maintain the accuracy of the personal data we process, to prevent unauthorised access and ensure the lawful use of your data, Pull & Bear Hungary and Pull & Bear España have both implemented appropriate physical, technical, and administrative measures. For instance, we use SSL protocols to protect the transmission of your personal data online, credit card details will be converted into encrypted codes and all your data will be stored on secure servers accessible only to such employees and subcontractors of the data controller who need to know such data for the due and lawful performance of their duties and who are bound by strict confidentiality obligations.

The data processing mentioned in this policy has been registered by the NAIH under the following registration number: 133667/2017

This privacy policy shall be available at all times on the present website: www.pullandbear.com.

ADATVÉDELMI SZABÁLYZAT

A jelen Adatkezelési Szabályzat meghatározza azokat az általános feltételeket és előírásokat, amelyek szerint a jelenleg a Pull & Bear kereskedelmi márka termékeinek magyarországi értékesítésével foglalkozó Pull & Bear Magyarország Kft. (bejegyzett székhelye és postai értesítési címe: H-1052 Budapest, Kristóf tér 2.; cégjegyzékszáma: 01 09 860567; kapcsolattartási e-mail címe: dataprotection@pullbear.com; a továbbiakban: “Pull & Bear Magyarország”) és az Pull & Bear España, S.A. (bejegyzett székhelye és postai értesítési címe: Avda. de la Diputación, Edificio Inditex, Arteixo, A Coruña, Spanyolország,; kapcsolattartási e-mail címe: dataprotection@pullbear.com; a továbbiakban: “Pull & Bear España”) mint a jelen Adatkezelési Szabályzat értelmében vett közös adatkezelők (a továbbiakban együtt: „Mi” vagy az „Adatkezelők”) kezelhetik azokat a személyes adatokat, amelyeket Ön megad a részünkre a www.pullandbear.com (a továbbiakban: „a Honlap”), a mobil applikáció vagy app, értve ezalatt az okostelefonokra, tabletekre vagy más mobilkészülékekre kialakított szoftveralkalmazást (a továbbiakban: az „App”) vagy a magyarországi Pull & Bear kereskedelmi márkához kapcsolódó más alkalmazások, szoftverek, digitális média, adathordozók vagy funkciók (együttesen „a Platform”) használata során.

A Platform használata során minden esetben, amikor Ön megad számunkra bármely olyan adatot, vagy szükséges hozzáférnünk bármely olyan információhoz, amely sajátosságai révén lehetővé teszi a számunkra az Ön azonosítását, mint például az Ön vezeték- vagy keresztneve, email-címe, szállítási vagy számlázási címe, telefonszáma, eszközének típusa, hitel- vagy bankkártya száma, a Platformon végzett műveleteinek adatai, vagy bármely a fentiekből kinyerhető adat stb. (a továbbiakban: a „Személyes Adat”), akár böngészés, termékeink megvásárlása, szolgáltatásaink vagy funkcióink igénybevétele végett, úgy Ön ezen Adatvédelmi és Szabályzat, Cookies (Süti) Szabályzat, a Használati és Vásárlási Szabályzat és más ezekben hivatkozott dokumentumok (a továbbiakban együttesen: a „Szerződési Feltételek”) hatálya alá kerül, amely feltételek mindenkor alkalmazandóak, és amelyeket Önnek át kell tekintenie abból a célból, hogy betartásuk biztosítva legyen.

1. SZEMÉLYES ADATOK GYŰJTÉSE ÉS AZ ADATKEZELÉS CÉLJAI

Kérjük tartsa szem előtt, hogy mielőtt elkezdi használni bármely szolgáltatásunkat vagy funkciónkat, Ön köteles elolvasni ezen Adatvédelmi Szabályzatot, valamint a Szerződési Feltételek adott szolgáltatást vagy funkciót érintő részét. Az egyes részekben külön feltüntetjük, ha speciális felhasználási feltételek irányadóak, vagy ha ezek speciális követelményeket tartalmaznak az Ön Személyes Adatainak feldolgozása tekintetében.

A kötelező információk megadásának hiányában nem lesz lehetséges az Ön felhasználóként történő regisztrációja és nem fog tudni a Platformon keresztül igénybe venni egyes funkciókat és a szolgáltatásokat.

A felhasználó (Ön) ezennel garantálja a megadott Személyes Adatok valóságát és pontosságát, valamint vállalja az ezekben bekövetkezett bármely változás vagy módosulás bejelentését. Amennyiben Ön harmadik személyek Személyes Adatát adja meg nekünk, úgy az Ön felelőssége ezen személyek tájékoztatása és hozzájárulásuk megszerzése az adataiknak a jelen Adatkezelési Szabályzat megfelelő szakaszaiban megjelölt célokra történő átadására. Kizárólag a felhasználó felelős a regisztrációs űrlapokon megadott hibás, pontatlan vagy hiányos információk közléséből eredően a Platformnak, az Adatkezelőknek vagy harmadik személynek okozott veszteségért vagy kárért.

Az Adatkezelők, a megfelelő esetekben, az alábbi célokra használhatnak fel Személyes Adatokat:

1.1. Önnek a Platform felhasználójaként történő regisztrációja kezelése. Az Ön által megadott Személyes Adatok arra szolgálnak, hogy azonosítsuk Önt mint a Platform felhasználóját, és hozzáférést adjunk Önnek a különböző funkciókhoz, termékekhez és szolgáltatásokhoz, amelyek Ön mint regisztrált felhasználó számára elérhetőek.

1.2. Az Ön által a megvásárolt termékekre vonatkozó adásvételi szerződés vagy a Platformon keresztül velünk megkötött bármely más szerződés kialakítása, betartása és vállalása. Különösen az alábbiakat szükséges figyelembe vennie:

i. A kártya mentése opció választása esetén Ön kifejezetten felhatalmaz minket arra, hogy a megadott adatokat feldolgozhassuk az aktiválásához vagy fejlesztéséhez szükséges használat érdekében. A kártya biztonsági kódja (CVV vagy CVC) csak a vásárlás lebonyolításához kerül felhasználásra és a későbbiekben nem kerül tárolásra vagy felhasználásra mint fizetéssel kapcsolatos adat. A funkció aktiválásának jóváhagyása azt jelenti, hogy az Ön adatai automatikusan megjelennek ezekben a mezőkben a jövőbeli vásárlások során, így Önnek nem kell minden egyes vásárláskor ismételten megadnia az adatait, mivel azok érvényesnek és helytállónak lesznek tekintve. A „Felhasználói Fiókom” részben Ön bármikor megváltoztathatja vagy törölheti a kártyaadatait. A kártyaadatok tárolása és továbbítása során a hitel- és bankkártyák bizalmasságára és biztonságára vonatkozó legjobb nemzetközi standardoknak megfelelően járunk el. Ezen funkció használata megkívánhatja Öntől biztonsági okokból a belépési jelszavának cseréjét. Ne feledje, hogy a Platform használata során a biztonság attól is függ, hogy bizonyos bizalmas kódok megfelelően vannak-e használva és tárolva.

ii. Ajándékkártya vásárlása esetén, ha Ön harmadik személy személyes adatát adja meg nekünk, úgy Ön felelős ezen harmadik személy tájékoztatásáért és hozzájárulásának beszerzéséért annak érdekében, hogy a Platform Használati és Vásárlási Feltételeinek megfelelően kezelhessük az adataikat az alábbi célokra: (a) az Ajándékkártya szállításának intézése vagy átvételének igazolása és (b) az Ön vagy a nevezett harmadik személy valamely kérésének intézése.

iii. Amennyiben Ön Ajándék Nyugtával rendelkezik, és a Platformon keresztül vissza kívánja küldeni a hozzá kapcsolódó terméket, úgy a visszaváltási űrlapon megadott Személyes Adatokat az alábbi célokra fogjuk felhasználni: (a) a kérelem feldolgozása és a terméknek az Ön otthoni címéről való begyűjtése, (b) az Ajándék Nyugtához kapcsolódó kérések intézése vagy a kívánt visszaváltás teljesítése, és (c) a visszaváltás jóváhagyásának a megerősítése és a visszatérítendő összeget tartalmazó utalványnak a megküldése elektronikus levél vagy más egyenértékű elektronikus eszköz útján.

1.3. Az Önnel e-mailben, telefonon, SMS-ben vagy az elektronikus kommunikáció más egyenértékű módján, mint például az App azonnali értesítése útján stb. történő kapcsolattartásra, a funkciókat, a termékeket vagy a kiválasztott szolgáltatásokat érintő frissítések vagy tájékoztatási célú kommunikáció ügyében, ideértve a Platform biztonsági frissítéseit is, amennyiben azok megvalósítása érdekében ez szükséges vagy indokolt.

1.4 Az elérhető ügyfélszolgálati csatornákon keresztül a Platformmal és a Üzlethelyiségekkel kapcsolatosan Ön által benyújtott kérések fogadása és feldolgozása céljából, valamint szolgáltatásunk színvonalának monitorozása érdekében.

A közös adatkezelők az Ön adatait az alábbi feltételek közül a korábbinak a bekövetkezéséig, de legfeljebb 5 évig kezelhetik: (a) az Ön hozzájárulásának visszavonása vagy (b) az adatkezelés céljának a megszűnése (amely egybe eshet az iratmegőrzési kötelezettséghez kapcsolódó jogi kötelezettség határidejével). Például az Ön megrendeléseihez kapcsolódó adatok annyi ideig kezelhetőek, amíg az adatkezelő köteles azokat megőrizni az alkalmazandó jog alapján, és törlésre kerülnek, amikor ez a jogszerű cél megszűnik.

A Pull & Bear Magyarország és az Pull & Bear España mint közös adatkezelők adatkezelési tevékenysége alapjául az elektronikus kereskedelemről szóló 2001. évi CXVIII. törvény 13/A. § (1), (2) és (3) bekezdései szolgálnak. Minden más, az ezen szakaszokban kifejezetten nem említett más adat vagy adatkezelés tekintetében (kivéve természetesen a kötelező adatkezelést, mint például a számviteli jogszabályokban előírt számlamegőrzési kötelezettséget) az adatkezelés alapjául az Ön hozzájárulása szolgál.

2. HÍRLEVÉLRE FELIRATKOZÁS

Ha Ön engedélyezi a feliratkozását a Pull & Bear Hírlevélre, úgy tájékoztatni fogjuk Önt a termékeinket és szolgáltatásainkat érintő információkról különféle csatornákon keresztül, mint például e-mailben, más egyenértékű elektronikus kommunikáció útján (mint például SMS stb.), valamint az App-on belül azonnali értesítésekkel – amennyiben Ön aktiválta az ilyen értesítéseket a mobil készülékén.

Feltéve, hogy Ön előzetesen hozzájárult Személyes Adatainak marketing célú felhasználásához, a Pull & Bear Hírlevelére való feliratkozás azzal is járhat, hogy Személyes Adatok használatával a termékeinkhez és szolgáltatásainkhoz kapcsolódó személyre szabott hirdetéseket juttatunk el Önnek e-mailben, SMS-ben vagy a mi illetve harmadik személy bármely más elektronikus médiuma útján. Ha Ön aktiválta a mobilkészülékén az azonnali értesítéseket, úgy az App-on keresztüli ilyen értesítések útján is eljuttathatjuk Önnek ezeket az információkat. Ezúton tájékoztatjuk Önt arról, hogy az Önnek nyújtott szolgáltatásunk javítása érdekében az üzlethelyiségben vagy online történő vásárlásokhoz kötődő Személyes Adatok felhasználásra kerülhetnek elemzés, felhasználói profilok kialakítása, marketing tanulmányok, minőségi felmérések és az ügyfelekkel való interakció javítása céljából.

Ha Ön regisztrált felhasználó, úgy a Felhasználói Fiókon belül megváltoztathatja az ilyen kereskedelmi kommunikáció küldésével kapcsolatos beállításait.

Ön bármikor leiratkozhat a Platform Hírlevél részén keresztül is, illetve azokat az információkat követve is, amely minden egyes kommunikációnkban megtalálható.

3. ADATVÉDELMI JOGOK

Az Adatkezelők vállalják, hogy az Ön Személyes Adatainak bizalmas jellegét tiszteletben tartják, és garantálják jogainak gyakorlását. Adathozzáférési, helyesbítési, törlési és tiltakozási jogát Ön a dataprotection@pullbear.com címre történő e-mail küldése útján gyakorolhatja, kérelme okát megjelölve.

Amennyiben Ön ezen jogaival élni kíván, és az Ön által megadott személyes adatok része volt az Ön e-mail címe is, úgy megkérjük Önt, hogy fejtse ki írásbeli kérelmében ezt a körülményt, megjelölve azt az e-mail címet, amelyről adathozzáférési, helyesbítési, törlési vagy tiltakozási jogát gyakorolni kívánja.

Amennyiben az adatait érintő jogsértést vagy visszaélést tapasztal, úgy kérjük szíveskedjen először felvenni velünk a kapcsolatot, hogy békés úton rendezhessük a problémát. Mindazonáltal, Önnek jogában áll ezekben az esetekben bírósági úton jogorvoslatot kérni (keresetet indíthat a lakcíme vagy tartózkodási helye szerint illetékes bíróság előtt), vagy felveheti a kapcsolatot a Nemzeti Adatvédelmi és Információszabadság Hatósággal (továbbiakban: NAIH) akár telefonon: +36 1 391-140, e-mailben: ugyfelszolgalat@naih.hu akár személyesen a H-1125 Budapest, Szilágyi Erzsébet fasor 22/C. szám alatt, valamint kérjük keresse fel a Hatóság honlapját: www.naih.hu amennyiben további információra lenne szüksége.

4. SZEMÉLYES ADATAINAK EGYÉB SZÜKSÉGSZERŰ FELHASZNÁLÁSA

A jelen Adatvédelmi Szabályzatban foglalt célok teljesítése érdekében szükséges lehet, hogy az Inditex Csoport holdingtársaság [Industria de Diseño Textil, S.A. (Inditex, S.A)], valamint más, az Inditex Csoporthoz kapcsolódó társaságok kezeljék az Ön Személyes Adatait, amennyiben azok közvetlenül érintettek az egyes célok tekintetében (ezen cégek tevékenysége, az elektronikus kereskedelmi tevékenység fejlesztésén és támogatásán felül, a dekorációs, textil, ruházati és háztartási eszköz szektorhoz, valamint egyéb ezeket kiegészítő szektorokhoz kapcsolódik, beleértve a kozmetikai és bőripart). Ezen társaságok listája a fenti kapcsolattartási címekre eljuttatott kérelem alapján érhető el.

Szükséges lehet továbbá az Ön Személyes Adatainak az Inditex Csoporthoz tartozó említett társaságokhoz vagy olyan harmadik személyekhez való továbbítása, amelyek támogató szolgáltatásokat nyújtanak a részünkre, például pénzügyi testületek, csalás ellen küzdő szervezetek, technológiai, logisztikai, szállítási és kézbesítési szolgáltatók, ügyfélszolgálati és/vagy olyan szolgáltatók, akik a Platformon végzett tranzakciók elemzésével foglalkoznak abból a célból, hogy a felhasználóknak a kereskedelmi műveletek terén megfelelő garanciák legyenek biztosíthatóak, stb. A szolgáltatási hatékonyság érdekében az említett közreműködők és szolgáltatók elhelyezkedhetnek akár az Amerikai Egyesült Államokban akár más olyan az Európai Gazdasági Térségen kívül lévő országban vagy területen is, amely nem írja elő az adatvédelemnek az Ön országáéval vagy adott esetben az Európai Unióéval azonos szintjét. Ezen társaságok listája a fenti kapcsolattartási címekre eljuttatott kérelem alapján érhető el.

A jelen Adatkezelési Szabályzat elfogadásával Ön kifejezetten felhatalmaz minket arra, hogy kezeljük és megosszuk az Ön Személyes Adatait a fent említett, az Inditex Csoporthoz kapcsolódó társaságokkal, és/vagy továbbítsuk Személyes Adatait az említett, az Európai Gazdasági Térségen kívüli szolgáltatókhoz az itt megjelölt célok érdekében.

Egyúttal arról is tájékoztatjuk Önt, hogy szükséges lesz számunkra az Ön olyan korábbi adataihoz való hozzáférés, amelyeket az Inditex Csoporthoz tartozó egyéb társaságok kezelhettek, és amelyekre szükségünk van az Adatkezelőként történő eljáráshoz avégett, hogy Adatkezelőként teljesíthessük a fent említett célokat és teljes körű szolgáltatást nyújthassunk az Ön számára.

Az adatkezelők a következő adatfeldolgozókat veszik igénybe a fent említett adatok vonatkozásában:

ADATFELDOLGOZÓ NEVE

A VÉGZETT ADATFELDOLGOZÁSI TEVÉKENYSÉG

Industria de Diseño Textil (Inditex, S.A.) - Avda. de la Diputación, s , 15143 Arteixo (A Coruña) Spanyolország

Társasági szabályzatok teljesítése és megfelelőségi támogatás

ITX MERKEN, B.V. - Nieuwezijds Voorburgwal 307, 1012 RM Amsterdam, Hollandia

Üzleti szolgáltatások

Fashion Retail, S.A. - Avda. de la Diputación, s , 15143 Arteixo (A Coruña) Spanyolország

Online fizetési szolgáltatások kapcsolatos szolgáltatások

5. INFORMÁCIÓ A SÜTIKRŐL

Ezen a Platformon sütiket használunk, amelyek az Ön böngészéséről szóló információt hordozó kisméretű fájlok, azzal az elsődleges céllal, hogy az Ön számára megkönnyítsük a Platformon való böngészést. Kérjük olvassa el Cookies (Süti) Szabályzatunkat annak érdekében, hogy többet is megtudjon az általunk használt sütikről és ezek céljáról valamint, hogy ezzel kapcsolatos egyéb fontos információkhoz jusson.

6. ADATBIZTONSÁG

Az általunk kezelt személyes adatok pontosságának megőrzése, a jogosulatlan hozzáférés megelőzése és az Ön adatai jogszerű felhasználásának biztosítása érdekében mind a Pull & Bear Magyarország, mind az Pull & Bear España megfelelő fizikai, műszaki és adminisztratív intézkedéseket hajtottak végre. Például, SSL protokollokat használunk az Ön személyes adatai továbbításának védelme érdekében, a hitelkártya-adatokat titkosított kóddá konvertáljuk és az Ön összes adatát biztonságos szervereken tároljuk, amelyek kizárólag az adatkezelő olyan alkalmazottai és alvállalkozói számára hozzáférhetők, akik számára az adatok ismerete kötelezettségeik gondos és jogszerű teljesítése érdekében szükséges és akiket szigorú titoktartás kötelezettség terhel.

A jelen szabályzatban említett adatkezelés a NAIH-nál az alábbi számon került regisztrálásra: 133667/2017

A jelen adatvédelmi szabályzatnak mindenkor elérhetőnek kell lennie a következő honlapon: www.pullandbear.com

Purchase conditions

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Purchase conditions

GENERAL TERMS AND CONDITIONS OF PURCHASE AND USE

1. INTRODUCTION

This document (together with the documents mentioned herein) establishes the general terms and conditions that govern the use of this website (www.pullandbear.com) and the purchase of products on it (hereinafter referred to as the "Conditions").

We urge you to read the Conditions, our Cookies Policy and our Privacy Policy (hereinafter, jointly, the “Data Protection Policies”) carefully before using this website. When using this website or placing an order on it, you are bound by these Conditions and our Data Protection Policies. If you don’t agree with the Conditions and with the Data Protection Policies, do not use this website.

These Conditions may be modified. It is your responsibility to read them periodically, as the Conditions at the time of using the website or concluding of the relevant Contract (as defined further on) shall be those that apply.

If you have any query regarding the Conditions or the Data Protection Policies, you may contact us by using the contact form.

The Contract (as defined below) may be executed, at your choice, in any of the languages in which the Conditions are available on this website.

2. OUR DETAILS

Sale of goods through this website is carried out under the name Pull&Bear by Pull & Bear Magyarország Kft., with registered address at Rákóczi út 1-3. 6. emelet, H-1088 Budapest, with e-mail address contact@pullandbear.com, with telephone number (+34)680982545, registered under com pany registration no. 01-09-860567, with Tax Number HU 13540441 and NAIH registration number 133667/2017.

3. YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE

The information or personal details that you provide us shall be processed in accordance with the Data Protection Policies. When you use this website, you agree to the processing of the information and details and you state that all information and details provided are true and correspond to reality.

4. USE OF OUR WEBSITE

When you use this website and place orders through it, you agree to:

i. Use this website to make enquiries and legally valid orders only.

ii. Not to make any fraudulent orders. If an order of this type may reasonably be considered to have been placed, we shall be authorised to cancel it and inform the competent authorities.

iii. Provide us with your email address, postal address and/or other contact details truthfully and exactly.

You also agree that we may use this information to contact you in the context of your order if necessary (see our Privacy Policy). If you do not provide us with all the information we need, you cannot place your order.

When you place an order on this website, you state that you are over the age of 18 and are legally eligible to enter into binding contracts.

5. SERVICE AVAILABILITY

Delivery service for the articles offered on this website is available in Hungary only.

If you wish to order products from another EU member state outside of Hungary via this website you are of course welcome to do so; however, the ordered product(s) can only be delivered to a Pull&Bear shop or a delivery address within Hungary.

6. FORMALISING THE CONTRACT

The information contained in these Conditions and the details contained on this website do not constitute an offer of sale, but rather an invitation to enter into a contract. There shall be no contract between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and your account has already been charged, you shall be reimbursed in full.

To place an order, you must follow the online purchasing procedure and click on "Authorize payment". After doing so, you will receive an email confirming receipt of your order (the "Order Confirmation"). This does not mean that your order has been accepted. You order is an offer that you are making to us to buy one or more products. All orders are subject to our acceptance. You will be informed of our acceptance via an email in which we will confirm that the order is being sent (the "Delivery Confirmation"). The contract to buy a product (the "Contract") is concluded only when we send you the Delivery Confirmation. These Conditions and the Contract constitute an agreement between us, and a copy of the agreement will be accessible to you through a link attached to the e-mail with the Order Confirmation.

Asummary of the details of your order will be attached to the Delivery Confirmation ("e-ticket").

7. AVAILABILITY OF PRODUCTS

All product orders are subject to availability. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we reserve the right to provide you with information on substitute products of the same or higher quality and value that you may order. If you do not wish to order the substitute products, we will reimburse any amount that you may have paid.

8. REFUSAL TO PROCESS AN ORDER

We reserve the right to remove any product from this website at any time and to remove or modify any material or content from the

same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation. We reserve the right to do so at any time.

We shall not be liable to you or to any third party for removing any product from this website, or for removing or modifying any material or content from the website or not processing an order once we have sent the Order Confirmation.

9. DELIVERY

Notwithstanding Clause 7 above regarding product availability and except for extraordinary circumstances, we will endeavor to send the order consisting of the product(s) listed in each Delivery Confirmation prior to the date indicated in the Delivery Confirmation in question or, if no delivery date is specified, in the estimated timeframe indicated when selecting the delivery method and, in any case within a

maximum period of 30 days from the date of the Order Confirmation.

Nonetheless, there may be delays for reasons such as the occurrence of unforeseen circumstances or the delivery zone.

If for any reason we are unable to comply with the delivery date, we will inform you of that situation and we will give you the option to continue with the purchase, establishing a new delivery date, or cancel the order with full reimbursement of the amount paid. Keep in mind in any case that we do not make home deliveries on Saturdays, Sundays or bank holidays.

For the purpose of these Conditions, the "delivery" shall be understood to have taken place or the order "delivered" as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the delivery address indicated.

10. INABILITY TO DELIVER

If it is impossible for us to deliver your order, we will attempt to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse.

We will also leave a note explaining where your order is located and what to do to have it delivered again. If you will not be at the place of delivery at the agreed time, we ask you to contact us to organize delivery on another day.

If after 30 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we

shall assume that you wish to cancel the Contract and it will be terminated. As a result of the termination of the Contract, we will return to you all payments received from you, including delivery charges (except for any additional charges resulting from your choice of any

delivery method other than the ordinary delivery method that we offer) without any undue delay, and at any rate, within 14 days of the date on which this Contract has been terminated.

Please keep in mind that transport derived from the termination of the Contract may have an additional cost which we will be entitled to pass on to you.

11. TRANSMISSION OF RISK AND OWNERSHIP OF THE PRODUCTS

The products shall be under your responsibility from the moment of delivery to you as outlined in Clause 9 above.

You will take ownership of the products when we receive full payment of all amounts due, including delivery charges, or at the moment of delivery (as defined in Clause 9 above), if that were to take place at a later time.

12. PRICE AND PAYMENT

12.1 General Information

The price of the products will be as stipulated at all times on our website, except in the case of an obvious error. Although we make every effort to ensure that the prices featured on the website are correct, error may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be considered cancelled and all amounts paid will be reimbursed to you in full.

We are not obliged to provide you with any product at the incorrect lower price (even when we have sent the Shipment Confirmation) if the error in the price is obvious and unmistakable and could have reasonably been recognized by you as an incorrect price.

The prices on the website include VAT, but exclude delivery charges, which are added to the total price as indicated in our Shopping Guide (see the section on Delivery Charges).

Prices may change at any time. However, except as stipulated above, the changes shall not affect the orders for which we have sent an Order Confirmation.

Once you have selected all articles that you wish to buy, they will be added to your basket. The next step will be to process the order and make the payment. To that end, you must follow the steps of the purchase process, indicating or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order. You are provided with a detailed description of the purchase process in the Shopping Guide. Also, if you are a registered user, a record of all the orders placed by you is available in "My Account" area.

You may use, as payment method, the following cards: Visa, MasterCard, American Express, Visa Electron and PayPal.

To minimise the risk of non-authorised access, your credit card details will be encrypted. Once we receive your order, we request a pre- authorisation on your card to ensure that there are sufficient funds to complete the transaction. The charge on your card will be made at the time your order leaves our warehouse.

If your payment method is PayPal, the charge will be made when we confirm your order. When you click "Authorize payment", you are confirming that the credit card is yours.

Credit cards are subject to verification and authorisation by the card issuing entity. If the entity does not authorise the payment, we shall not be liable for any delay or failure to deliver and we will be unable to conclude any Contract with you.

Pull & Bear Magyarország Kft. has commissioned Fashion Retail, S.A. with its corporate seat at Avda de la Diputación, Edificio Inditex, Arteixo, ACoruña (Spain), registered in the commercial register of A Coruña, vol. 3425, page 49, C-47731, 1st entry, and tax identification number A-70301981, with the processing of all payments made via this website and making refunds.

12.2 Ordering with the help of electronic devices

If you wish to place an order by using an electronic device provided by us in a store, you must follow the steps that appear on the device during the purchase process. You can change all the details of your order during that process, e.g., you can choose the payment

method before completing the order. Please note that by pressing the button "Authorise payment" you agree to pay for your order.

13. BUYING GOODS AS AGUEST

The functionality of buying goods as a guest is also available on the website. Under this type of purchase, only such data which are

essential to process your order will be requested from you. Upon completion of the purchase process, you will be offered the possibility of registering as a user or continuing as a non-registered user.

14. VALUE ADDED TAX

Pursuant to the prevailing rules and regulations in force, all purchases done through the web site are subject to the Value Added Tax (VAT).

15. EXCHANGE/RETURN POLICY

15.1 Statutory right of withdrawal Right of withdrawal

If you are contracting as a consumer, you have the right to withdraw from the Contract, within 14 days, without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or in case of multiple goods in one order delivered separately, after 14 days from the day on which you acquire, or a third party other than the carrier indicated by you acquires, physical possession of the last good ordered in one order.

To exercise the right of withdrawal, you may notify us at Pull&Bear, by sending an email to contact @pullandbear.com, by calling (+34)680982541, through section “My account” or “Returns” of the website or by writing to our contact form, of your decision to withdraw from this contract by an unequivocal statement (sent by post or by e-mail) with order details (incl. order no. and the description of the product(s) which are being returned). You may use the model withdrawal form as set out in the Annex, but it is not obligatory. If you have bought any good as a guest you may exercise the right of withdrawal by following the link included in the Order Confirmation.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you decide to withdraw from this Contract, we will return to you all payments received from you, including delivery charges to the original delivery place (except for any additional charges resulting from your choice of any delivery method other than the ordinary delivery method that we offer) without any undue delay, and at any rate, within 14 days of the date on which this Contract has been terminated. We will carry out such reimbursement using the same means of payment as you used for the initial transaction. In any

event, you will not incur any charges as result of such reimbursement. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us at any Pull&Bear store in Hungary without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this Contract to us. The deadline is met if you send back the goods or supplied evidence of having done so before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

15.2 Contractual right of withdrawal

In addition to the statutory right to cancel for consumers, mentioned in Clause 15.1 above, we grant you a period of 30 days from the date of shipment of the products to return the products (except those mentioned in Clause 15.3 below, for which the right to cancel is excluded).

In case you return the goods within the contractual term of the right of withdrawal after the statutory period has expired, you will only be reimbursed with the amount paid for said products. Delivery charges will not be reimbursed.

You may exercise your contractual right of withdrawal in accordance with the provision of Clause 15.1 above. However, should you inform us about your intention of withdrawing from the Contract after the legal term for withdrawal, you shall, in any case, hand the goods over to us within the 30 day term as from the Delivery Confirmation.

15.3 Common provisions

You shall not have the right to withdraw from the Contract when it is for the delivery of any of the following Products:

i. Customised items

ii. Music CDs/DVDs without their original wrapping.

iii. Sealed goods which are not suitable for return due to hygiene reasons and where unsealed after delivery.

Your right to cancel the Contract shall apply exclusively to the products that are returned in the same condition in which you received them. No reimbursement will be made if the product has been used once it has been opened, for products that are not in the same condition as when they were delivered or if they have been damaged, so take care of the products(s) while in your possession.

Please return the products, if possible, by using or including all their original packaging. In any case, you must return / send the product to be returned together with the e-ticket that was attached to the Delivery Confirmation, which is also saved under your account on our website, and on the Pull&Bear mobile app.

Upon cancellation, the respective products shall be returned as follows:

(i) Returns at any Pull&Bear store:

You may return any product to any Pull&Bear store in Hungary which has the same section as the product you wish to return belongs to. In such case, you should go to such store and present the product(s) with the e-ticket that was attached to the Delivery Confirmation, which is also saved under your account on our website, and on the Pull&Bear app. You can present the e-ticket either by showing it in digital form on your mobile phone, or by bringing to the store a print-out of the e-ticket.

(ii) Returns by Courier:

When returning the product(s) by Courier arranged by us, you should contact us through our contact form or by calling to (+34)680982541 to arrange for the product to be collected at your home. You should send the product in its original packaging, if

possible, and follow the directions on the "Returns" section of this website. If you have bought any goods as a guest, you may request returns by phone, dialing at (+34)680982541.

None of the two options mentioned above require you to pay additional costs.

You can return the product directly to the following address: …. We ask you to return the product without delay, together with the print-out

of the e-ticket that was attached to the Delivery Confirmation, which is also saved under your account on our website, and on the Pull&Bear mobile app.

The costs incurred in the return of the product are payable by you.

After examining the article, we will inform you of whether you have the right to reimbursement of the amounts paid. Delivery charges will be reimbursed when the right of withdrawal is exercised within the statutory period and all relevant goods are returned. The refund will be paid as soon as possible and, in all cases, within 14 days from the date on which you notified us of your intention to cancel.

Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. The refund will always be paid using the same payment means you used to pay for your purchase.

You shall assume the cost and risks of returning the products to us, as indicated above. If you have any questions, you can contact us on our contact form.

15.4 Returns of defective products

If you think that at the moment of delivery the product is not as stipulated in the Contract, you must contact us immediately by writing to our contact form or by calling to (+34)680982541 (toll free call depending on your mobile network), providing the product details and the damage sustained.

You must return the product to the address indicated under Clause 15.3,, at any Pull&Bear store in Hungary, or giving it to the courier that we send to your home. In any case, you must return / send the product to be returned together with the e-ticket that was attached to the Delivery Confirmation, which is also saved under your account on our website, and on the Pull&Bear mobile app.

We will carefully examine the returned product and will notify you by email within a reasonable period if the product may be exchanged or whether you have a right for a refund (as appropriate). The refunding or replacement of the article shall take place as soon as

possible and in all cases within 14 days from the date on which we send you an email confirming that the refund or replacement of the product is going ahead.

If a defect or damage is confirmed on the returned products, we will give you a complete refund including the charges you have accrued of delivery and return. The refund will always be paid using the same payment means you used to pay for your purchase.

All rights recognised in current legislation shall be, in any case, safeguarded.

15.5 Right of withdrawal and return for orders from abroad

f you have ordered products from outside Hungary from another EU member state via this website, the above clauses 15.1 - 15.3 apply with the restrictions that the collection by a courier commissioned

by us can only be made from the original delivery address within Hungary. At the same time we

would like to inform you that we are under no circumstances (with exception of cases of statutory warranty law to which this provision doesn’t apply) obliged to reimburse shipping costs to places other than the original delivery address and/or the return costs from places outside Hungary.

16. LIABILITY AND WAIVING LIABILITY, STATUTORY CONSUMER RIGHTS

Unless otherwise indicated expressly in these Conditions, our liability regarding any product acquired on our website shall be limited strictly to the price of purchase of said product.

Notwithstanding the above, our liability shall not be waived nor limited in the following cases:

i. in case of death or personal harm caused by our negligence;

ii. in case of fraud or fraudulent deceit; or

iii. in any case in which it were illegal or illicit to exclude, limit or attempt to exclude or limit our liability.

Notwithstanding the paragraph above, and to the extent legally allowed, and unless these Conditions indicate otherwise, we shall not accept any liability for the following losses, regardless of their origin:

i. loss of income or sales;

ii. operating loss;

iii. loss of profits or contracts;

iv. loss of forecast savings;

v. loss of data; and

vi. loss of business or management time.

Due to the open nature of this website and the possibility of errors in storage and transmission of digital information, we do not warrant the accuracy and security of the information transmitted or obtained by means of this website, unless otherwise indicated expressly on this website.

All product descriptions, information and materials shown on this website are provided "as is", with no express or implied warranties on the same, except those legally established. In this sense, if you are contracting as a consumer or user, we are obliged to deliver goods that are in conformity with the Contract, being liable to you for any lack of conformity which exists at the time of delivery. It is understood that the goods are in conformity with the Contract if they: (i) comply with the description given by us and possess the

qualities that we have presented in this website; (ii) are fit for the purposes for which goods of this kind are normally used; (iii) show the quality and performance which are normal in goods of the same type and which can reasonably be expected. To the extent permitted by law, we exclude all warranties, except those that may not be excluded legitimately.

Information on statutory warranty, product warranty and guarantee rights of consumers

i. In the event of defective performance by us, you are entitled to make a warranty claim against us in line with the provisions of the Civil Code. Primarily, you are entitled to claim, at your choice, either the repair or the replacement of the defective product, except if the

chosen warranty claim is impossible to comply with or if it results in disproportionate expenses on our part. If repair or replacement was not requested or proved to be impossible, you have the right to ask for a proportional reduction of the price, or you can repair the defect yourself or have it repaired at the our expense, and, ultimately, you also have the right withdraw from the Contract. You have to notify the defect to us without delay, but not later than 2 months after having detected the defect. If you notify the defect after 6 months

from the date of purchase, you will need to prove that the product was already defective at the time of the purchase. Your warranty claim shall lapse after 2 years from the date of purchase;

ii. As an alternative to exercising the rights available to you under (i) above, you also have the right to make a product warranty claim if the product delivered by us is defective. The product is considered defective if it does not meet the statutory quality standards or if the product does not have the qualities listed in the product description we provided. Product warranty claims are limited to the repair or the replacement of the defective product. You can make a product warranty claim against either the manufacturer or the distributor of the defective product. When making a product warranty claim, the burden of proving the defect of the product is on you. The manufacturer (distributor) can only be released from the liability, if it is not engaged in the business of manufacturing (distributing) the product, or if the defect of the product was not, at the time the product was sold, discoverable using prevailing state of the art scientific or technological procedures, or if the defect of the product results from the application of a legal provision or a mandatory administrative order;

iii. In the event that you purchased a durable product covered by the law on statutory guarantee obligation (such as watches,

sunglasses or jewelry with a price exceeding HUF 10.000), you are entitled to exercise guarantee rights. The term of our guarantee obligation is 12 months from the date of purchase. Under the guarantee you have the same rights as set out in (i) above, with the provision that during the term of the guarantee obligation we can only defend your guarantee claim if we can prove that the product became defective after the purchase.

Any complaint you may have in connection with our services shall be sent to the email address contact@pullandbear.com or be transmitted by phone, dialing at (+34)680982541. We will respond to your query in writing, using the contact information you provide us with in your query.

If you have an unresolved complaint or dispute with us, you have the right to the turn to the consumer arbitration board operating in the county of your residence. The competent consumer arbitration board in Budapest is “Budapesti Békéltető Testület” (address: 1016 Budapest, Krisztina krt. 99. III. em. 310., mailing address: 1253 Budapest, Pf.: 10., e-mail address: bekelteto.testulet@bkik.hu).

No code of conduct referred to in the Act on the Prohibition of Unfair Business-to-Consumer Commercial Practices is applicable to us.

17. INTELLECTUAL PROPERTY

You recognise and agree that all copyright, registered trademarks and other intellectual property rights on all materials or contents provided as part of the website belong to us at all times or to those who grant us the licence for their use. You may use said material only to the extent that we or the usage licensers authorise expressly. This does not prevent you from using this website to the extent necessary to copy the information on your order or contact details.

18. VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS

You must not make undue use of this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other software or technologically damaging or harmful material. You shall not attempt to make unauthorised access to this website, the server on which the site is hosted or any server, computer or database related to our website. You undertake not to attack this website through any attack of denial of service or an attack of distributed denial of service.

Failure to comply with this Clause shall be considered an infraction as defined under the applicable regulations. We will report any failure to comply with this regulation to the corresponding authorities and we will co-operate with them to determine the identity of the attacker. Likewise, in the event of failure to comply with this Clause, authorisation to use this website shall be suspended immediately. We shall not be held liable for any damage or harm resulting from a denial of service attack, virus or any other software or technologically damaging or harmful material that may affect your computer, IT equipment, data or materials as a result of using this website/app or downloading content from the same or those to which this website/app redirects you.

19. LINKS FROM OUR WEBSITE

If our website contains links to other websites and third-party materials, said links are provided for information purposes only and we have no control whatever over the content of those websites or materials. Accordingly, we shall not accept any liability for any damage or harm deriving from their use.

20. WRITTEN COMMUNICATION

The applicable regulations require that some of the information or notifications that we send to you be in written form. By using this website, you agree that most of the communication with us will be electronic. We will contact you by email or we will provide you information by posting alerts on this website. For contractual purposes, you agree to use this electronic means of communication and accept that all contracts, notifications, information and other communication that we send you electronically complies with the legal requirements of providing it in writing. This condition will not affect your statutory rights.

21. NOTIFICATIONS

The notifications that you send us must be sent preferably through our contact form. Pursuant to the provisions in Clause 21 above and unless otherwise stipulated, we may send you notifications either by email or to the postal address you provided us when placing an order.

It is understood that notifications will be received and acted upon as soon as they are posted on our website, 24 hours after they have been sent by email or three days after the postage date on any letter. As proof that the notification has been sent it shall be sufficient to prove, in the case of a letter, that it was correctly addressed, that the correct postage was paid and that it was duly delivered to the post office or to a mail box; in the case of an email, that the notification was sent to the email address specified by the recipient.

22. TRANSFER OF RIGHTS AND OBLIGATIONS

The Contract is binding for both Parties, as well as for our respective successors, transferees and heirs.

You may not transmit, cede, levy or in any other way transfer a Contract or any of the rights or obligations derived from the same, without having obtained our written consent in advance.

We may transmit, cede, levy, subcontract or in any other way transfer a Contract or any of the rights or obligations derived from the same, at any time during the life of the Contract. To avoid any doubt, said transmissions, cessions, levies or other transfers shall not affect the rights that, as applicable, you have as a consumer recognised by law or cancel, reduce or limit in any way the express and tacit warranties that we may have given you.

23. EVENTS BEYOND OUR CONTROL

We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract when caused by events that are beyond our reasonable control ("Force Majeure").

Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:

i. Strike, lockout or other forms of protest.

ii. Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.

iii. Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster.

iv. Inability to use trains, ships, aircraft, motorized transport or other means of transport, public or private.

v. Inability to use public or private telecommunication systems.

vi. Acts, decrees, legislation, regulations or restrictions of any government or public authority.

vii. Strike, failure or accident in maritime or river transport, postal transport or any other type of transport.

It shall be understood that our obligations deriving from Contracts are suspended during the period in which Force Majeure remains in effect and we will be given an extension of the period in which to fulfil these obligations by an amount of time equal to the time that the situation of Force Majeure lasted. We will provide all reasonable resources to end the situation of Force Majeure or to find a solution that enables us to fulfil our obligations by virtue of the Contract despite the situation of Force Majeure.

24. WAIVING RIGHTS

The lack of requirement on our part for strict compliance on your part with any of the obligations assumed by you by virtue of a Contract or of these Conditions or a lack of exercising on our part of the rights or actions that correspond to us by virtue of this Contract or of the Conditions shall not constitute the waiving or limitation of said rights or actions, nor exonerate you from fulfilling said obligations.

The waiving on our part of a specific right or action shall not constitute the waiving of other rights or actions derived from the Contract or from the Conditions.

The waiving on our part of any of these Conditions or of the rights or actions derived from the Contract shall not take effect unless expressly stipulated that it is a waiving of rights and is formalised and notified to you in accordance with the provisions of the Notifications section above.

25. PARTIAL ANNULMENT

Should any of these Conditions or any provision of a Contract be declared null and void by firm resolution from the corresponding authority, the remaining terms and conditions shall remain in effect without being affected by said declaration of annulment.

26. ENTIRE CONTRACT

These Conditions and any document referenced in the same constitute the Entire Contract between the Parties as regards the purpose of the same, replacing any previous pact, agreement or promise made between the Parties verbally or in writing.

The Parties acknowledge that we have agreed to enter into the Contract without depending on any declaration or promise made by the other Party or that could have been inferred from any statement or document in the negotiations entered into by the two Parties prior to said Contract, except those expressly mentioned in these Conditions.

Neither Party shall take any action regarding any untrue statement made by the other Party, verbally or in writing, prior to the date of the Contract (unless said untrue statement was made fraudulently). The only action that may be taken by the other Party shall be due to breach of contract in accordance with the provisions of these Conditions.

27. OUR RIGHT TO MODIFY THESE CONDITIONS

We have the right to review and modify these Conditions at any time.

You are subject to the policies and Conditions in effect at the moment in which you use this website or place each order, except when by law or decision of governmental entities we must make changes retroactively to said policies, Conditions or Privacy Policy. In this case the possible changes will also affect orders made previously by you.

28. APPLICABLE LEGISLATION AND JURISDICTION

The use of our website and the product purchase contracts through said website shall be governed by Hungarian legislation.

Any controversy that arises or is related to the use of the website or said contracts shall be subject to the non-exclusive jurisdiction of the ordinary courts of Hungary.

If you are entering into the contract as a consumer, nothing in this Clause shall affect the statutory rights you have, as recognised in any applicable legislation in this area.

29. COMMENTS AND SUGGESTIONS

Your comments and suggestions are always welcome. Please send any comments and suggestions through our contact form.

Moreover, there are official claim forms available to consumers and users. Those can be requested by calling at (+34)680982541 (toll free call depending on your mobile network) or through the contact form.

If you as a buyer consider your rights have been breached, you can address your complaints to us via the email address contact@pullandbear.com in order to seek an out-of-court settlement.

In this regard, if the purchase from us was concluded online through our website, we, in line with EU Regulation No. 524/2013, hereby inform you that you are entitled to seek to settle the consumer dispute with us out-of court, through the platform for the online dispute resolution accessible through the Internet addresshttp://ec.europa.eu/consumers/odr/

Last updated on 21-04-2020

ANNEX

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract) Address: Pull&Bear Magyarország Kft., Rákóczi út 1-3. 6. emelet, H-1088 Budapest and email address contact@pullandbear.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on/received on (*)

Name of consumer Address of consumer

Signature of consumer (only for paper forms)

Date

(*) Delete as appropriate