Shopping on PULLANDBEAR.COM is very simple.
You just have to follow these steps:
Choose the section (man, women) and the family (garment type).
Display the product(s) that interest you. With just one click you get expanded views of details and the back of the product, as well as composition, available sizes, reference number and price.
Select a garment and add the item to your Shopping Bag. You can then choose to continue shopping or process the order.
You can also add the garment to your Shopping Bag directly from the image without having to enter the product detail page. Select the size and colour of the product(s) you want right from there. To process your order click on your Shopping Bag.
If you want to continue shopping, repeat the process; when you are finished click on "SHOPPING BAG" and then on "PROCESS ORDER."
Once you have entered your information, check that it is correct and click "Confirm".
Choose if you want to pick up your order at one of our Pull&Bear stores, at a collection point, or receive it by post with one of the available shipping options (Standard, Express, etc.) and make sure the delivery and billing addresses are correct.
Select a payment method: Visa, Visa Electron, Mastercard or American Express.
In which markets can I make purchases online?
You can currently purchase from Germany (except Helgoland Island and the city of Büsingen), Austria, Belgium, Bulgaria, China, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France (except the Overseas Departments and Territories), Greece, Hungary, Ireland, Italy (except San Marino, Liviano, Campione d'Italia and the waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Russia, Sweden, Switzerland and the USA.
What languages is the website available in?
PULLANDBEAR.COM is available in: Spanish, English, Dutch, German, Polish, Portuguese, French, Romanian, Chinese, Russian, Greek, Czech, Slovak, Croatian, Bulgarian, Latvian, Estonian, Lithuanian, Greek, Slovenian, Italian, Basque, Galician and Catalan.
What languages is customer service available in?
Our customer service is currently available in the following languages: Spanish, English, German, French, Italian, Romanian, Russian, Chinese, Polish, Croatian and Dutch.
Are prices the same on the online store and at my local Pull&Bear store?
Yes, but if there are any discrepancies between the prices that appear on the website and those marked on garment tags, the correct price is always the one on the tag.
Will you restock items that are marked as "Sold out"?
If an item is sold out, you can request that we notify you when it is back in stock. If it becomes available again within 15 days we will send you an e-mail to let you know. If there is no more stock, we will remove it from the website.
Will I receive the same product I see in the photo?
Yes, except with artisan products where there may be a slight difference in the finish.
Is it possible to receive regular information via e-mail with the latest Pull&Bear items and offers?
Yes. You just have to subscribe to the Pull&Bear NEWSLETTER by filling in the form that appears when you click on the icon, and you will receive information about the latest Pull&Bear items, articles and events.
You can find the form by clicking on NEWSLETTER in your user account or on the menu on our website.
Can I unsubscribe to the Pull&Bear newsletter?
There are several ways to unsubscribe.
a) Select "Unsubscribe" in the form in the NEWSLETTER section
b) You can access subscription settings in "MY ACCOUNT" by going to the NEWSLETTER section and unchecking the box. Click on ACCEPT to finalise the change.
c) At the end of every Newsletter you can unsubscribe by clicking on the link that appears, which will take you to a page where you have to enter your e-mail address and click UNSUBSCRIBE
d) Be aware that the Newsletter unsubscribe process may take 48 hours for the request to become effective.
How can I recover a forgotten password?
If you have forgotten your password, you can recover it from "LOGIN - Forgotten your password?" section You will receive an e-mail with a link to enter and confirm your new password. Your password must be alphanumeric with a minimum of 8 characters including at least one uppercase letter.
What do I do if I am not able to change the password?
Make sure that the password contains at least 8 characters and that you have entered at least one uppercase letter, one lowercase letter and one number. You are also not allowed to use a password that you have used before.
How can I make sure my purchase was made correctly?
Once you place your order you will receive a confirmation e-mail. If you do not receive the e-mail, contact our Customer Service department.
Can I find out the status of my order?
Can I cancel my order?
Yes. You can cancel your order from the ORDERS PLACED section of your account.
What should I do if I receive a faulty item?
PULLANDBEAR.COM only sells items in perfect condition, so in the exceptional case that you get a garment with some defect, contact our Customer Service department.
What should I do if I receive an incorrect item?
If by error you receive an item you did not order, contact our Customer Service department.
Is my personal information confidential?
How can I contact the Customer Service department?
You can share any queries or comments by calling or by contacting us through our chat service via the following link: .
Do I have to register to make an online purchase?
In Croatia you can make an online purchase as a guest, without having to create a user account in the online store.
This purchasing option is also available on our App and mobile site.
At PULLANDBEAR.COM we recommend having a user account, as it will make shopping easier by saving an address book and your favourite stores. You also have a record of orders, returns and invoices.
What payment methods can I use to make purchases?
DO I HAVE TO VERIFY MY PURCHASE?
With the new European PSD2 payment regulations, credit and debit card purchases may require verification. This verification is normally done through your bank’s app or through a temporary code. If you cannot process your purchase, contact our Customer Service team.
Why was my credit card declined?
Your card may have been declined for one of the following reasons:
- The card may be expired: check that your card is not past its expiry date.
- You may have reached the card limit: check with your bank that the card has not exceeded the amount limit for purchases.
- You may have entered something incorrectly: check that you have correctly filled in all the necessary fields.
Can I get an invoice in my company's name?
Yes. You just need to check the "COMPANY" box in the personal information section and enter the tax information requested.
Is it safe to use my credit card on the website?
Yes, the information is transmitted safely with SSL encryption. Only Safe Electronic Commerce (SEC) transactions will be accepted for payments using Visa and Mastercard. After verifying that the card is secured under the SEC system, the system will contact the card's issuing bank so that the buyer can authorise the purchase. When the bank confirms authenticity, the card will be charged. Otherwise, the order will be cancelled.
Can I get the Tax Free Refund, or VAT return for tourists?
Yes, we apply the VAT return for tourists to online sales to non-EU residents. For more information contact our customer service centre at email@example.com.
What should I do if I see a double charge for an order?
It may be that what you are seeing in your account is really a reservation for the amount of the order and not the charge itself. In any case, contact your bank for more information. You can also contact our customer service department.
Can I pay in the store when I receive the order?
The payment must be made online to finalise the order, and it is not possible to pay in the store when you receive it. However, you have the option to try on the items in the store when you pick up your order and return any items you are not happy with.
Where can I receive my order?
You can receive it at the address (home, work, collection point) or Pull&Bear store of your choice.
Can the delivery market be different from the market of purchase?
No, the delivery market must always be the same as the market of purchase.
How long will my order take to arrive?
How much are shipping costs?
Can I track the status of my order?
Yes, you can see the status of your order by going to the orders placed section of MY ACCOUNT.
What is the process for home delivery?
If you have chosen home delivery, we will send you a confirmation e-mail when your order is going to leave the warehouse, another e-mail with a tracking number and a link to the carrier's website, and finally the carrier will contact you via SMS or e-mail to notify you when your order will be delivered.
What is the process for in-store delivery?
If you select in-store delivery, we will notify you by SMS when the items arrive.
How long will my order remain in the store?
Orders remain in the store you selected for 10 calendar days.
Can another person pick up my order at the store?
Yes. The person who picks it up must indicate the order number and buyer's name. Finally, they will have to show ID and sign for the delivery.
It is not necessary to show a signed authorisation or the buyer's ID document.
Which carrier will deliver the order?
It depends on the delivery area and the type of shipment. When the order leaves our warehouse we will send you an e-mail with the carrier information.
What happens if I'm not at home when the order is delivered?
If you are not home when the order is delivered, the carrier will leave you a reminder slip with their contact information.
You can also call the carrier directly and give them the order tracking number to arrange a delivery date
WHAT IS A DROP POINT?
A Drop Point is a collection point other than your home or a Pull&Bear store (for example a service station, a kiosk…)
If you aren’t always at home or you don’t have a Pull&Bear store near to where you live, this could come in handy.
Follow the steps below to locate your Drop Point:
· Enter a location (for example: postcode, address, city…)
· Locate the Drop Points most convenient for you and click on the SELECT button to add them as a collection point.
WHAT ARE THE TYPES OF RETURN?
Take your order and purchase receipt in electronic or paper format to any Pull&Bear store in the same market where you made your purchase.
The easiest way to return an item purchased online is to take it to a store in the same market and show your passport and purchase receipt.
The easiest way to return an item is to take it to a store in the same market and show your purchase receipt.
Returns by post - free
Pack up the items you want to return, stick the return label we’ll send you by email to the outside of the package and take it to your nearest collection point.
A courier will pick up the items you want to return from your chosen address.
DO YOU WANT TO RETURN AN ONLINE ORDER?
To start the returns process, click here
EXCEPTIONS AND SPECIAL CONDITIONS
Some of our items, which are detailed below, must meet the following conditions in order for your return to be processed:
HOW CAN I MAKE A RETURN IF I MADE AN IPOD PURCHASE IN-STORE?
Only in-store: Take the items you want to return, and the electronic or paper receipt, to any Pull&Bear store in the same market where you made your purchase.
HOW CAN I MAKE A RETURN IF I SHOPPED ONLINE AND PAID IN-STORE (COD)?
Only in-store: Take the items you want to return, and the electronic or paper receipt, to any Pull&Bear store in the same market where you made your purchase.
WHAT HAPPENS IF I RETURN A PRODUCT PURCHASED ON PULLANDBEAR.COM WITH A PULL&BEAR GIFT CARD?
The refund will increase the available balance on your gift card should the card exist at the time of the return. If for some reason it does not exist, the reimbursement will be made via a Pull&Bear voucher.
CAN I RETURN A PHYSICAL GIFT CARD OR A VIRTUAL GIFT CARD PURCHASED ONLINE?
Unused gift cards may be returned to the brand from which they were purchased within 30 calendar days from the date of purchase in the case of a physical gift card, or from the shipping confirmation date in the case of an e-gift card.
If you make the return via PULLANDBEAR.COM, you do not have to send us the actual gift card. We will automatically cancel the gift card and you may destroy it.
HOW LONG DO I HAVE TO MAKE RETURNS?
The deadline for all returns is 30 calendar days from the date the order was delivered.
DO I HAVE TO PAY FOR RETURNS?
Yes. The price of the return varies depending on your market and will be deducted from your refund. More info here.
No, returns at PULLANDBEAR.COM are always free as long as they are requested through the means provided by Pull&Bear.
HOW WILL MY MONEY BE REFUNDED?
Once the return has been approved, you will receive the amount in the same payment method you used to make the purchase. Be aware that if you request a gift when placing the order, the reimbursement will be made through a voucher that you will receive along with the return slip.
WHEN WILL I RECEIVE THE REFUND FOR MY RETURN?
After the return is approved (items must be in perfect condition and have their inside labels), you will receive a confirmation email indicating that the amount will be reimbursed to your account within a few days.
Remember that the time needed for your account to be reimbursed always depends on your bank.
WHAT SHOULD I DO IF THE RETURN AMOUNT IS INCORRECT?
Contact our Customer Service department and we will resolve the problem as soon as possible.
PULLANDBEAR.COM reserves the right to refuse returns requested or sent outside the set deadline, or for items that are not in the same condition in which they were received
DO YOU REFUND THE SHIPPING COSTS IF I RETURN ALL THE ITEMS IN AN ORDER?
If you return an entire order within 14 days of purchase we will reimburse you the shipping costs for a standard order.
Which Internet browsers should I use to view the Pull&Bear website correctly?
The PULLANDBEAR.COM site is optimised for viewing on Microsoft Internet Explorer 8 or higher, Mozilla Firefox 3.5 or higher, Google Chrome 6 or higher and Safari 5 or higher.
You can install the latest versions of each browser at the following links:
What screen resolution do I need?
1,024 width x 768 height or greater.
Is it safe to shop on PULLANDBEAR.com?
Yes. You can shop with peace of mind because we make great efforts to ensure the security of your purchases and your information.
How can I contact Pull&Bear’s Customer Service department?
You can contact us with any questions related to online sales through the following channels:
How can I file an online complaint?
First contact our Customer Service department so we can try to help you with whatever you need.
Finally, if you wish you can file an official complaint form.
How can I file a complaint about a store?
You can write to us using the "Stores and company" online form, which you'll find in the menu at the bottom our website.
How can I suggest improvements?
You can send us your suggestions using the contact form, which you'll find in the menu at the bottom our website. We would be happy to receive your comments!
How can I find out if an item is available?
To find out if an item is available on the online store simple enter the reference number into the search engine on our website.
What if I don't have the reference number?
We need the reference number because due to the large quantity of items and frequent updates, it would be very difficult for us to identify the exact item in question without it.
We encourage you to take a look at our collections and social media profiles to see if you can find the item and its reference number.
If ultimately you are not able to locate the reference number we invite you to send us a photo by e-mail so that the corresponding department can make the necessary verifications to answer your question.
How can I use scan feature on the App?
Simply open the application and scan the tag of a Pull&Bear item. You will be directed to the page on PULLANDBEAR.COM where you can purchase the product.
Are items from past seasons available?
No, only items from the current season are available. If you can, check out one of our outlet stores:
How can I find out size equivalencies?
Size equivalence chart: Italy - Mexico - UK
Where can I find a size guide?
On product pages you can find a size guide to the right of each photo. We encourage you to check our "Size Guide" section. If you are nevertheless still having doubts, contact our Customer Service department.
How can I find out the length of a pair of trousers?
All our trousers have more or less the same length. For men they are designed for 1.85 metres in height and for women 1.72 metres.
I would like more information about composition and care tips for an item.
No problem! You can contact our Customer Service department and tell us the reference number.
How can I use a discount code?
Discount codes are entered just before completing payment and finalising the order.
When you are at the payment stage, enter the code we sent you in the "Promotional code" field during step "3.Payment" and click Accept. You will then be able to see the discount reflected in the final purchase amount.
Don't forget that promotional codes have expiry dates, they may not be combined with other offers and they are valid exclusively for one use on the online store.
If I have a code, is the discount applied automatically?
Once you enter the code in the field "Promotional code" and click on Accept, you will see the discount reflected in the final purchase amount.
How can I find out when the next promotion on PULLANDBEAR.COM will be?
We announce our promotions on the home page of our website and through social media, newsletters and push messages on our App.
How can I modify my account login information?
To change your login information you have to first log into your account. In the section "Login details" you can change the password and e-mail address linked to your user account.
How can I modify the default delivery address on my account?
You have to first log into your account, then in the "Address book" section you can add new addresses or change or delete existing ones.
You can also modify the address in the "Shipping" step of the purchase process, but the changes you make there will not be saved for future purchases
Can I modify the delivery method or store for my order?
It is not possible to modify the delivery method for a completed order. If it has not left the warehouse yet, you may cancel it and make a new purchase with the correct delivery method. Be aware that in the meantime some of the items may have sold out.
Can I add, delete or change items in a completed order?
It is not possible to modify the content of completed orders. If it has not left the warehouse yet, you may cancel it and make a new purchase. Be aware that in the meantime some of the items may have sold out.
What do I do if my account is disabled?
Accounts are automatically disabled when incorrect login details are entered too many times. To log back in you have to contact our Customer Service department.