How to buy

Shopping on PULLANDBEAR.COM is very simple.

You just have to follow these steps:


Choose the section (man, women) and the family (garment type).


Display the product(s) that interest you. With just one click you get expanded views of details and the back of the product, as well as composition, available sizes, reference number and price.


Select a garment and add the item to your Shopping Bag. You can then choose to continue shopping or process the order.

You can also add the garment to your Shopping Bag directly from the image without having to enter the product detail page. Select the size and colour of the product(s) you want right from there. To process your order click on your Shopping Bag.


If you want to continue shopping, repeat the process; when you are finished click on "SHOPPING BAG" and then on "PROCESS ORDER."


Once you have entered your information, check that it is correct and click "Confirm".


Choose the delivery method (Standard or Express) and make sure the shipping and billing addresses are correct.


Select a payment method: Visa, Visa Electron, Mastercard, American Express, and PayPal.


In which markets can I make purchases online?

You can currently purchase from Germany (except Helgoland Island and the city of Büsingen), Austria, Belgium, Bulgaria, China, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France (except the Overseas Departments and Territories), Greece, Hungary, Ireland, Italy (except San Marino, Liviano, Campione d'Italia and the waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Russia, Sweden, Switzerland and the USA.

What languages is the website available in?

PULLANDBEAR.COM is available in: Spanish, English, Dutch, German, Polish, Portuguese, French, Romanian, Chinese, Russian, Greek, Czech, Slovak, Croatian, Bulgarian, Latvian, Estonian, Lithuanian, Greek, Slovenian, Italian, Basque, Galician and Catalan.

What languages is customer service available in?

Our customer service is currently available in the following languages: Spanish, English, German, French, Italian, Romanian, Russian, Chinese, Polish and Dutch.

Are prices the same on the online store and at my local Pull&Bear store?

Yes, but if there are any discrepancies between the prices that appear on the website and those marked on garment tags, the correct price is always the one on the tag.

Will you restock items that are marked as "Sold out"?

If an item is sold out, you can request that we notify you when it is back in stock. If it becomes available again within 15 days we will send you an e-mail to let you know. If there is no more stock, we will remove it from the website.

Will I receive the same product I see in the photo?

Yes, except with artisan products where there may be a slight difference in the finish.

Is it possible to receive regular information via e-mail with the latest Pull&Bear items and offers?

Yes. You just have to subscribe to the Pull&Bear NEWSLETTER by filling in the form that appears when you click on the icon, and you will receive information about the latest Pull&Bear items, articles and events.

You can find the form by clicking on NEWSLETTER in your user account or on the menu on our website.

Can I unsubscribe to the Pull&Bear newsletter?

There are several ways to unsubscribe.

a) Select "Unsubscribe" in the form in the NEWSLETTER section

b) You can access subscription settings in "MY ACCOUNT" by going to the NEWSLETTER section and unchecking the box. Click on ACCEPT to finalise the change.

c) At the end of every Newsletter you can unsubscribe by clicking on the link that appears, which will take you to a page where you have to enter your e-mail address and click UNSUBSCRIBE

d) Be aware that the Newsletter unsubscribe process may take 48 hours for the request to become effective.

How can I recover a forgotten password?

If you have forgotten your password, you can recover it from "LOGIN - Forgotten your password?" section. You will receive an e-mail with a link to enter and confirm your new password. Your password must be alphanumeric with a minimum of 8 characters including at least one uppercase letter.

What do I do if I am not able to change the password?

Make sure that the password contains at least 8 characters and that you have entered at least one uppercase letter, one lowercase letter and one number. You are also not allowed to use a password that you have used before.

How can I make sure my purchase was made correctly?

Once you place your order you will receive a confirmation e-mail. If you do not receive the e-mail, contact our Customer Service department.

Can I find out the status of my order?

Yes. Go to the ORDERS PLACED section in MY ACCOUNT and you will see the real-time status of your order.

Can I cancel my order?

Yes. You can cancel your order from the ORDERS PLACED section of your account.

What should I do if I receive a faulty item?

PULLANDBEAR.COM only sells items in perfect condition, so in the exceptional case that you get a garment with some defect, contact our Customer Service department.

What should I do if I receive an incorrect item?

If by error you receive an item you did not order, contact our Customer Service department.

Is my personal information confidential?

All the information you share with us is private and confidential within Grupo Inditex and used to draw up, fulfil and carry out the purchase, attend to requests and provide you with information about products. Get all the details in our Privacy Policy.

How can I contact the Customer Service department?

You can send us your questions or comments through the contact form available on our website, by telephone 0800417527 or by sending an e-mail to contact@pullandbear.com.

Do I have to register to make an online purchase?

This purchasing option is also available on our App and mobile site.

At PULLANDBEAR.COM we recommend having a user account, as it will make shopping easier by saving an address book. You also have a record of orders, returns and invoices.


What payment methods can I use to make purchases?

Why was my credit card declined?

Your card may have been declined for one of the following reasons:

- The card may be expired: check that your card is not past its expiry date.

- You may have reached the card limit: check with your bank that the card has not exceeded the amount limit for purchases.

- You may have entered something incorrectly: check that you have correctly filled in all the necessary fields.

Can I get an invoice in my company's name?

Yes. You just need to check the "COMPANY" box in the personal information section and enter the tax information requested.

Is it safe to use my credit card on the website?

Yes, the information is transmitted safely with SSL encryption. Only Safe Electronic Commerce (SEC) transactions will be accepted for payments using Visa and Mastercard. After verifying that the card is secured under the SEC system, the system will contact the card's issuing bank so that the buyer can authorise the purchase. When the bank confirms authenticity, the card will be charged. Otherwise, the order will be cancelled.

Can I get the Tax Free Refund, or VAT return for tourists?

Yes, we apply the VAT return for tourists to online sales to non-EU residents. For more information contact our customer service centre at contact@pullandbear.com.

What should I do if I see a double charge for an order?

It may be that what you are seeing in your account is really a reservation for the amount of the order and not the charge itself. In any case, contact your bank for more information. You can also contact our customer service department.


Where can I receive my order?

You can receive it at a private address (home, work, but never a post office box) of your choice.

Can the delivery market be different from the market of purchase?

No, the delivery market must always be the same as the market of purchase.

How long will my order take to arrive?

    How much are shipping costs?

      Can I track the status of my order?

      Yes, you can see the status of your order by going to the orders placed section of MY ACCOUNT.

      What is the process for home delivery?

      If you have chosen home delivery, we will send you a confirmation e-mail when your order is going to leave the warehouse, another e-mail with a tracking number and a link to the courier's website, and finally the courier will contact you via SMS or e-mail to notify you when your order will be delivered.

      Which courier will deliver the order?

      It depends on the delivery area and the type of shipment. When the order leaves our warehouse we will send you an e-mail with the courier information.

      What happens if I'm not at home when the order is delivered?

      If you are not home when the order is delivered, the courier will leave you a reminder slip with their contact information.

      You can also call the courier directly and give them the order tracking number to arrange a delivery date


      How do I return an item?

      You have 30 days from the date you received the order to return the order.

      By post if you have ordered through an account:

      • Go to pullandbear.com, enter in Your Orders, select the order you wish to return and select the items by clicking on “RETURN”.
      • Once you have selected all the items you wish to send back, click on "Request Drop Off Return"
      • Fill out the fields corresponding to the reason for the return and complete the request. In the next two working days you will receive an e-mail with the returns label.
      • Print out the return label and stick it to the parcel that you have already prepared. You can print out the electronic receipt, and tick what you want to send back, but this is not a requirement.
      • Now take it to your nearest Post office.

      By post if you have checked out as a guest:

      • Please open the confirmation e-mail and click on the option that says “if you wish to know the status of your order click here”. (if it does not work,press the mouse right button and open a new link) You will be re- directed to PULLANDBEAR.COM where you will see a summary of your order.
      • Click on VIEW DETAILS, select all the items you wish to send back and click on "Request Drop Off Return"
      • Fill out the fields corresponding to the reason for the return and and the letters of the captcha, and click on confirm. In the next two working days you will receive an e-mail with the returns label.
      • Print out the return label and stick it to the parcel that you have already prepared. You can print out the electronic receipt, and tick what you want to send back , but it is not a requirement.
      • Now take it to your nearest Post office.

      How long do I have to make returns?

      The deadline for all returns is 30 calendar days from the delivery date.

      Do I have to pay for returns?

      No. Returns at PULLANDBEAR.COM are always free.

      If you placed the order as a Guest, you can request a return from the confirmation email, click on “Track my order”.

      How will I receive my refund?

      Once the return has been approved, you will receive the amount to the same method you used to make the purchase. Be aware that if you request a gift receipt when placing the order, the reimbursement will be made through a voucher that you will receive along with the return slip.

      When will I receive my refund amount?

      After the return is approved (items must be in perfect condition and have their inside labels), you will receive a confirmation e-mail indicating that the amount will be reimbursed to your account within a few days. Remember that the time needed for your account to be reimbursed always depends on your bank.

      In the case that you have chosen Klarna Rechnung or Klarna Ratenkauf as the method of payment, we suggest that you contact Klarna for more information regarding your order payment.

      What should I do if the refund amount is incorrect?

      Contact our Customer Service, department and we will resolve the problem as soon as possible.

      How can I return an order placed as a guest?

      To request the return of an order placed as a guest you have to open one of the notification e-mails we sent you: order confirmation, shipment confirmation, etc. Click on the "Order tracking" link. You will be redirected to our website. At the bottom, on the right, you will see the "Returns" option. Click on it and fill in all your information.

      Do you refund the shipping costs if I return all the items in an order?

      If you return an entire order within 14 days of purchase we will reimburse you the shipping costs for a standard order.

      PULLANDBEAR.COM reserves the right to reject returns that have been sent or reported to us outside the deadline, or garments that are not in the same condition in which they were received.


      Which Internet browsers should I use to view the Pull&Bear website correctly?

      The PULLANDBEAR.COM site is optimised for viewing on Microsoft Internet Explorer 8 or higher, Mozilla Firefox 3.5 or higher, Google Chrome 6 or higher and Safari 5 or higher.

      You can install the latest versions of each browser at the following links:

      What screen resolution do I need?

      1,024 width x 768 height or greater.

      Is it safe to shop on PULLANDBEAR.com?

      Yes. You can shop with peace of mind because we make great efforts to ensure the security of your purchases and your information.

      Gift Receipt

      What is a gift receipt?

       It is a receipt included in the orders you ship to other people as gifts that does not show the amount of the purchase. It is fully valid for returns.

      You can select it from the shopping bag.

      How can I place an order and receive a gift receipt?

      You can request a gift receipt by checking this option in the shopping bag, as long as you have not begun to process the order.

      Keep in mind that the order will only include the gift receipt and not a copy for the buyer.

       Can I request a gift receipt after finalising an order?

      No, you can only get a gift receipt if you request it before processing the order.

      How are items purchased using gift receipts returned?

      Once the return has been approved, you will receive the amount in the same method you used to make the purchase.

      Can I exchange an item I have received as a gift?

      No you cannot exchange the items, you can only have a refund.

      Contact us // Customer Service

      How can I contact Pull&Bear Customer Service?

      You can contact us with any questions related to online sales through the following channels:

      • Telephone 0800417527
      • E-mail: contact@pullandbear.com
      • Through our contact form

      For questions related to Pull&Bear stores:

      Customer service hours: Monday to Friday, from 10:30 to 19:30

      How can I file an online complaint?

      First contact our Customer Service department so we can try to help you with whatever you need.

      Finally, if you wish you can file an official complaint form.

      How can I suggest improvements?

      You can send us your suggestions using the contact form, which you'll find in the menu at the bottom our website. We would be happy to receive your comments!

      Item availability

      How can I find out if an item is available?

      To find out if an item is available on the online store simple enter the reference number into the search engine on our website.

      What if I don't have the reference number?

      We need the reference number because due to the large quantity of items and frequent updates, it would be very difficult for us to identify the exact item in question without it.

      We encourage you to take a look at our collections and social media profiles to see if you can find the item and its reference number.

      If ultimately you are not able to locate the reference number we invite you to send us a photo by e-mail so that the corresponding department can make the necessary verifications to answer your question.

      How can I use scan feature on the App?

      Simply open the application and scan the tag of a Pull&Bear item. You will be directed to the page on PULLANDBEAR.COM where you can purchase the product.

      Are items from past seasons available?

      No, only items from the current season are available.

      Where can I find a size guide?

      On product pages you can find a size guide to the right of each photo. We encourage you to check our "Size Guide" section If you are nevertheless still having doubts, contact our Customer Service department.

      How can I find out the length of a pair of trousers?

      All our trousers have more or less the same length. For men they are designed for 1.85 metres in height and for women 1.72 metres.

      I would like more information about composition and care tips for an item.

      No problem! You can contact our Customer Service department and tell us the reference number.

      Discounts and promotional codes

      How can I use a discount code?

      Discount codes are entered just before completing payment and finalising the order.

      When you are at the payment stage, enter the code we sent you in the "Promotional code" field during step "3.Payment" and click Accept. You will then be able to see the discount reflected in the final purchase amount.

      Don't forget that promotional codes have expiry dates, they may not be combined with other offers and they are valid exclusively for one use on the online store.

      If I have a code, is the discount applied automatically?

      Once you enter the code in the field "Promotional code" and click on Accept, you will see the discount reflected in the final purchase amount.

      How can I find out when the next promotion on PULLANDBEAR.COM will be?

      We announce our promotions on the home page of our website and through social media, newsletters and push messages on our App.

      Modifications to information and orders

      How can I modify my account login information?

      To change your login information you have to first log into your account. In the section "Login details" you can change the password and e-mail address linked to your user account.

      How can I modify the default delivery address on my account?

      You have to first log into your account, then in the "Address book" section you can add new addresses or change or delete existing ones.

      You can also modify the address in the "Shipping" step of the purchase process, but the changes you make there will not be saved for future purchases

      Can I modify the delivery method for my order?

      It is not possible to modify the delivery method for a completed order. If it has not left the warehouse yet, you may cancel it and make a new purchase with the correct delivery method. Be aware that in the meantime some of the items may have sold out.

      Can I add, delete or change items in a completed order?

      It is not possible to modify the content of completed orders. If it has not left the warehouse yet, you may cancel it and make a new purchase. Be aware that in the meantime some of the items may have sold out.

      What do I do if my account is disabled?

      Accounts are automatically disabled when incorrect login details are entered too many times. To log back in you have to contact our Customer Service department.