Shopping at PULLANDBEAR.COM is very simple.
You just have to follow these steps:
Choose the section (men, women) and the family (garment type).
Display the product(s) that interest you. With just one click you’ll get an expanded view of the garment showing details and the back of the product, as well as its composition, available sizes, reference number and price.
Select a garment and add the item to your Shopping Cart. You can then choose to continue shopping or process the order. You can also add the garment to your Shopping Cart directly from the image without having to enter the product detail page. Select the size and color of the product(s) you want right from there. To process your order, click on your Shopping Cart.
If you want to continue shopping, repeat the process; when you are finished click on "Shopping cart" and then on "Process order."
Once you’ve entered your information, check that it’s correct and click "Confirm."
Choose if you want to pick up your order at one of our Pull&Bear stores, at a pickup point, or receive it by mail with one of the available shipping options (Standard, Express, etc.) and make sure the shipping and billing addresses are correct.
Choose the available shipping option (Standard delivery) and make sure the shipping and billing addresses are correct.
Select a payment method:
In which markets is it possible to shop online?
You can currently purchase from Germany (except Helgoland Island and the city of Büsingen), Austria, Belgium, Bulgaria, China, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France (except the Overseas Departments and Territories), Greece, Hungary, Ireland, Italy (except San Marino, Liviano, Campione d'Italia and the waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, Poland, Portugal, the United Kingdom, Czech Republic, Romania, Russia, Sweden, Switzerland, Turkey and the USA.
Please note that it is not possible to deliver to the channel Islands or to the Isle of Man.
What languages is the website available in?
PULLANDBEAR.COM is available in: Spanish, English, Dutch, German, Polish, Portuguese, French, Romanian, Chinese, Russian, Greek, Czech, Slovak, Croatian, Bulgarian, Latvian, Estonian, Lithuanian, Greek, Slovenian, Italian, Basque, Galician and Catalan.
What languages is customer service available in?
Our customer service is currently available in the following languages: Spanish, English, German, French, Italian, Romanian, Russian, Chinese, Croatian, Polish and Dutch.
Are prices the same on the online store and at my local Pull&Bear store?
Yes, but if there are any discrepancies between the prices that appear on the website and those marked on garment tags, the correct price is always the one on the tag.
WILL THE MERCHANDISE LABELED "UNAVAILABLE ITEM" BE AVAILABLE AGAIN?
If an item is out of stock and will be available again, you will find an e-mail icon next to the desired item where you will be able to enter your details in order to be notified once/if available
Will I receive the same product I see in the photo?
Yes, except with artisan products where there may be a slight difference in the finish.
Is it possible to receive regular information via e-mail with the latest Pull&Bear items and offers?
Yes. You just have to subscribe to the Pull&Bear newsletter by filling in the form that appears when you click on the icon, and you will receive information about the latest Pull&Bear items, articles and events.
You can find the form by clicking on "newsletter" in your user account or on the menu on our website.
Can I unsubscribe to the Pull&Bear newsletter?
You can easily cancel your subscription by clicking on the "newsletter" menu. Fill in the details and select "send".
There are several ways to unsubscribe:
How can I recover a forgotten password?
If you have forgotten your password, you can recover it from "Login - Forgotten your password?" section. You will receive an e-mail with a link to enter and confirm your new password. Your password must be alphanumeric with a minimum of 8 characters including at least one uppercase letter.
What do I do if I am not able to change the password?
Make sure that the password contains at least 8 characters and that you have entered at least one uppercase letter, one lowercase letter and one number. You are also not allowed to use a password that you have used before.
How can I make sure my purchase was made correctly?
Once you place your order you will receive a confirmation e-mail. If you do not receive the e-mail, contact our Customer Service department.
Can I find out the status of my order?
In the case that you placed the order as a guest, you can track the status and manage the order from the confirmation email.
Can I cancel my order?
Yes. You can cancel your order from the orders placed section of your account.
If you placed the order as a Guest, you can cancel the order form the confirmation email.
What should I do if I receive a faulty item?
PULLANDBEAR.COM only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department.
What should I do if I receive an incorrect item?
If you were to, accidentally, receive an item that you did not order, please contact our customer service.
Is my personal information confidential?
How can I contact the Customer Service department?
Do I have to register to make an online purchase?
You can make an online purchase as a guest, without having to create a user account in the online store. This purchasing option is also available on our App and mobile site.
At PULLANDBEAR.COM we recommend having a user account, as it will make shopping easier by saving an address book, your favourite stores and your payment details using eWallet. You also have a record of orders, returns and invoices. To see the registration options available in other markets, check the local Pull&Bear online sales page for each case.
Can I place an order by phone?
No. You will have to place the order and make the payment online.
What payment methods can I use to make purchases?
We offer the following methods of payment: , Visa Electron, Mastercard, American Express, PayPal, IN card, Gift Card and Gift Voucher
OXXO is a cash payment method that you can use at any of the OXXO establishments.
How do I use it at pullandbear.com?
You can make a return through any of our usual methods:
Why was my credit card declined?
Your card may have been declined for one of the following reasons:
Can I get an invoice in my company's name?
Yes. You just need to tick the "COMPANY" box in the personal information section and enter the tax information requested.
Is it safe to use my credit card on the website?
Yes, the information is transmitted safely with SSL encryption. Only Safe Electronic Commerce (SEC) transactions will be accepted for payments using Visa and Mastercard. After verifying that the card is secured under the SEC system, the system will contact the card's issuing bank so that the buyer can authorise the purchase. When the bank confirms authenticity, the card will be charged. Otherwise, the order will be cancelled. For payments with credit and debit cards, you are required to enter the CVV (Card Verification Value), a code printed on the card that serves as a security measure during e-commerce transactions.
Payment with Klarna.
If you choose Klarna Rechnung as the payment method, you have the possibility of paying for the order within 14 days, via bank transfer. For more information visit www.klarna.com
CAN I GET A REFUND FOR THE TAX OR VAT FOR TOURISTS?
Visit one of our stores to get a refund for the tax or VAT for toursists.
What should I do if I see a double charge for an order?
It may be that what you are seeing in your account is really a reservation for the amount of the order and not the charge itself. In any case, contact your bank for more information. You can also contact our customer service department.
I do not have any of the payment methods. How can I place an online order?
You can buy gift cards worth a minimum of 20 GBP up to a maximum of 500GBP (always in multiples of 5GBP), and they never expire (depending on the market). If you want more information go to our GIFTCARD section.
Where can I receive my order?
You can receive it at a private address (home, work or a drop point) and at a Pull&Bear store of your choice, but never a post office box.
You can receive it at a private address (home, work or a drop point)or at a Pull&Bear store of your choice, but never a post office box.
Can the delivery be made to a different market to to the one where it was purchased from?
No, the market of delivery always has to match the market of purchase.
How long will my order take to arrive?
Delivery times depend on the shipping method you select.
How much are shipping costs?
Can I track the status of my order?
Yes, you can see the status of your order by going to the orders placed section of my account.
In the case that you placed the order as a Guest, you can check the status of the order from the confirmation email.
What is the process for home delivery?
If you have chosen home delivery, we will send you a confirmation e-mail when your order is going to leave the warehouse, another e-mail with a tracking number and a link to the courier's website, and finally the courier will contact you via SMS or e-mail to notify you when your order will be delivered.
What is the process for in-store delivery?
If you select in-store delivery, we will notify you by SMS when the items arrive.
If you select in-store delivery, we will notify you by SMS when the items arrive and an email of “Confirmation of order arrival at store”.
How long will my order remain in the store?
Orders remain in the store you selected for 10 calendar days from the delivery date.
Orders remain in the store you selected for 14 calendar days from the delivery date.
Orders paid for on the website remain in the store you selected for delivery for 10 calendar days from the date you receive the SMS notifying their arrival.
Orders paid for on the website remain in the store you selected for delivery for 14 calendar days from the date you receive the SMS notifying their arrival.
Orders with COD payment (in-store payment) remain in the store you selected for delivery for 7 calendar days from the date you receive the SMS notifying their arrival.
Can another person pick up my order at the store?
Yes. The person who picks it up must indicate the order number and buyer's name. Finally, they will have to show ID and sign for the delivery. It is not necessary to show a signed authorisation or the buyer's ID document
Which courier will deliver the order?
It depends on the delivery area and the type of shipment. When the order leaves our warehouse we will send you an e-mail with the courier information.
What happens if I'm not at home when the order is delivered?
If you are not home when the order is delivered, the courier will leave you a reminder slip with their contact information.
You can also call the courier directly and give them the order tracking number to arrange a delivery date.
What is a Drop Point?
A Drop Point is a place where you can pick up your order that is not your home or a Pull&Bear store (for example, a petrol station, a news stand, etc.).
It may be useful if you are not always at home and/or there is not a Pull&Bear store near your home.
Follow the steps below to locate your Drop Point:
WHAT ARE THE TYPES OF RETURN?
Take your order and purchase receipt in electronic or paper format to any Pull&Bear store in the same market where you made your purchase.
The easiest way to return an item purchased online is to take it to a store in the same market and show your passport and purchase receipt.
The easiest way to return an item is to take it to a store in the same market and show your purchase receipt.
Bring the items you wish to return to your closest drop point and show the QR code that we’ll send you by email once you’ve requested the return on your phone.
Take the item(s) you wish to return to your nearest drop point with the invoice, the return form with your passport details and a copy of your passport inside the package.
A courier will pick up the items you want to return from your chosen address.
The cost of the return is 39 EGP that will be deducted from the refund amount to the credit card/online voucher.
DO YOU WANT TO RETURN AN ONLINE ORDER?
To start the returns process, click here
EXCEPTIONS AND SPECIAL CONDITIONS
Some of our items, which are detailed below, must meet the following conditions in order for your return to be processed:
HOW CAN I MAKE A RETURN IF I MADE AN IPOD PURCHASE IN-STORE?
Only in-store: Take the items you want to return, and the electronic or paper receipt, to any Pull&Bear store in the same market where you made your purchase.
HOW CAN I MAKE A RETURN IF I SHOPPED ONLINE AND PAID IN-STORE (COD)?
Only in-store: Take the items you want to return, and the electronic or paper receipt, to any Pull&Bear store in the same market where you made your purchase.
WHAT HAPPENS IF I RETURN A PRODUCT PURCHASED ON PULLANDBEAR.COM WITH A PULL&BEAR GIFT CARD?
The refund will increase the available balance on your gift card should the card exist at the time of the return. If for some reason it does not exist, the reimbursement will be made via a Pull&Bear voucher.
CAN I RETURN A PHYSICAL GIFT CARD OR A VIRTUAL GIFT CARD PURCHASED ONLINE?
Unused gift cards may be returned to the brand from which they were purchased within 30 calendar days from the date of purchase in the case of a physical gift card, or from the shipping confirmation date in the case of an e-gift card.
If you make the return via PULLANDBEAR.COM, you do not have to send us the actual gift card. We will automatically cancel the gift card and you may destroy it.
HOW LONG CAN I MAKE RETURNS?
All returns can be returned within 30 calendar days from the date of shipping
DO I HAVE TO PAY FOR RETURNS?
Yes. The price of the return varies depending on your market and will be deducted from your refund. More info here.
No, returns at PULLANDBEAR.COM are always free.
HOW WILL MY MONEY BE REFUNDED?
Once the return is approved, you will receive the refund in the same way you used to purchase it. For home return requests, If you paid on receipt, a refund will be made in the form of an electronic payment card that is only valid for online purchase. Please note that if you request a gift when making the order, the amount will be refunded via a payment card that you will receive along with the return slip.
WHEN WILL I RECEIVE THE REFUND FOR MY RETURN?
After the return is approved (items must be in perfect condition and have their inside labels), you will receive a confirmation email indicating that the amount will be reimbursed to your account within a few days.
Remember that the time needed for your account to be reimbursed always depends on your bank.
WHAT SHOULD I DO IF THE RETURN AMOUNT IS INCORRECT?
Contact our Customer Service department and we will resolve the problem as soon as possible.
PULLANDBEAR.COM reserves the right to refuse returns requested or sent outside the set deadline, or for items that are not in the same condition in which they were received
Can I exchange my items?
You can exchange them at our physical stores:
Exchanges are not allowed, only returns.
How long do I have to make exchanges?
The deadline for exchanges is 30 calendar days from the delivery date.
The deadline for exchanges is 30 calendar days from the shipping date.
Can I exchange my items at any Pull&Bear store?
Yes, as long as the store is in the same market where the purchase was made and has the section the garment comes from (man and/or woman).
Which Internet browsers should I use to view the Pull&Bear website correctly?
The PULLANDBEAR.COM site is optimized for viewing on Microsoft Internet Explorer 8 or higher, Mozilla Firefox 3.5 or higher, Google Chrome 6 or higher and Safari 5 or higher.
You can install the latest versions of each browser at the following links:
What screen resolution do I need?
1,024 width x 768 height or greater.
Is it safe to buy at PULLANDBEAR.com?
Yes. You can shop with peace of mind because we go to great lengths to ensure the security of your purchases and your information.
What is a gift receipt?
It is a receipt included in the orders you ship to other people as gifts that does not show the amount of the purchase. It is fully valid for exchanges and returns.
You can select it from the shopping cart.
How can I place an order and receive a gift receipt?
You can request a gift receipt by checking this option in the shopping cart, as long as you have not begun to process the order.
Keep in mind that the order will only include the gift receipt and not a copy for the buyer.
Can I request a gift receipt after finalising an order?
No, you can only get a gift receipt if you request it before processing the order.
How do I return items purchased using gift receipt?
When you make a return with a gift receipt, you’ll receive a voucher for the amount of the return.
How is the amount of the order reimbursed?
A virtual gift card is generated and printed on the return slip.
Can I exchange an item I’ve received as a gift?
You can exchange it for the same item in another size or colour at any Pull&Bear store in the market where the original item was purchased.
No. In this case you have to return the item(s) and place a new order with the voucher card.
How can I request a home pickup or postal return of an item I received as a gift?
You will have to contact our customer service department so we can organise a home pick-up. Remember that you can also go to any Pull&Bear store in the market the item was purchased.
Please, contact our Customer Service department.
How can I contact Pull&Bear Customer Service?
You can contact us with any questions related to online sales through the following channels:
Complaints response time: 48 Hours.
Complaints handling time: 10 Working days.
Customer service hours: Monday to Friday, from 9:30 to 18:30
How can I file an online complaint?
First contact our Customer Service department so we can try to help you with whatever you need.
Finally, if you wish you can file an official complaint form.
How can I file a complaint about a store?
You can write to us using the "Stores and company" online form, which you'll find in the menu at the bottom our website.
How can I suggest improvements?
You can send us your suggestions using the contact form, which you'll find in the menu at the bottom our website. We would be happy to receive your comments!
How can I find out if an item is available?
To find out if an item is available on the online store simple enter the reference number into the search engine on our website.
What if I don't have the reference number?
We need the reference number because due to the large quantity of items and frequent updates, it would be very difficult for us to identify the exact item in question without it.
We encourage you to take a look at our collections and social media profiles to see if you can find the item and its reference number.
If ultimately you are not able to locate the reference number we invite you to send us a photo by e-mail so that the corresponding department can make the necessary verifications to answer your question.
How can I use the scan feature on the App?
Simply open the application and scan the tag of a Pull&Bear item. You will be directed to the page on PULLANDBEAR.COM where you can purchase the product.
Are items from past seasons available?
No, only items from the current season are available.
Where can I find a size guide?
On product pages you can find a size guide to the right of each photo. We encourage you to check our "Size Guide" section If you are nevertheless still having doubts, contact our Customer Service department.
How can I find out the length of a pair of trousers?
All our trousers have more or less the same length. For men they are designed for 1.85 metres in height and for women 1.72 metres.
I would like more information about composition and care tips for an item.
No problem! You can contact our Customer Service department and tell us the reference number.
How can I use a discount code?
Discount codes are entered just before completing payment and finalising the order.
When you are at the payment stage, enter the code we sent you in the "Promotional code" field during step "3.Payment" and click Accept. You will then be able to see the discount reflected in the final purchase amount.
Don't forget that promotional codes have expiry dates, they may not be combined with other offers and they are valid exclusively for one use on the online store.
If I have a code, is the discount applied automatically?
Once you enter the code in the field "Promotional code" and click on Accept, you will see the discount reflected in the final purchase amount.
How can I find out when the next promotion on PULLANDBEAR.COM will be?
We announce our promotions on the home page of our website and through social media, newsletters and push messages on our App.
Can I exchange an item that I bought during a promotion?
You may exchange items purchased during promotions at any physical Pull&Bear store as long as they are available.
If the items are sold out at your nearest store and you decide to make a new online purchase, the price will be as shown on our website on that day.
How can I modify my account login information?
To change your login information you have to first log in to your account. In the section "Login details" you can change the password and email address linked to your user account.
How can I modify the default delivery address on my account?
You have to first log in to your account, then in the "Address book" section you can add new addresses or change or delete existing ones.
You can also modify the address in the "Shipping" step of the purchase process, but the changes you make there will not be saved for future purchases.
Can I modify the delivery method or store for my order?
It is not possible to modify the delivery method for a completed order. If it has not left the warehouse yet, you may cancel it and make a new purchase with the correct delivery method. Be aware that in the meantime some of the items may have sold out.
Can I add, delete or change items in a completed order?
It is not possible to modify the content of completed orders. If it has not left the warehouse yet, you may cancel it and make a new purchase. Be aware that in the meantime some of the items may have sold out.
What do I do if my account is disabled?
Accounts are automatically disabled when incorrect login details are entered too many times. To log back in you have to contact our Customer Service department.