Environmental policy


At Pull&Bear we are committed to protecting the environment. Respect towards the nature is of vital importance to us and we want to contribute to sustainable development of the society. Here are some of the activities and objectives proposed up till now within the Environmental commitment that is included in the Inditex Group’s Corporate Social Responsibility at www.inditex.com



We are developing an eco-efficient management model with the purpose of reducing energy consumption by 20%, integrating sustainability and energy efficiency criteria, from store design, lighting, heating and cooling systems, to the possible recycling of furniture and decoration. Therefore, we help to reduce CO2 emissions and we fight against climate change.


Pull&Bear carries out comprehensive management of store waste. The hangers and alarms are collected from the establishments in order to turn them into other plastic items. Furthermore, all the card and plastic used in packaging is recycled.


We are continually training our staff to rationalise energy consumption and to raise environmental awareness both on a professional and personal level. Said plans are carried out by both through internal communication campaigns and specific multimedia training projects.



All plastic bags that we give our customers are biodegradable, preventing pollution caused by conventional plastic. The D2W additive ensures 100% biodegradation of the plastic.

Furthermore, our paper bags are FSC certified which guarantees that all the production process, from exploitation of the forests where the raw material comes from to the delivery in store, complies with rigorous respect for the environment.

At Pull&Bear we wish to extend the lifespan of our bags and use them over and over again, until it's time to recycle them. This is why with our online purchases we give our customers plastic bags more than 50 micron thick, made with more than 70% recycled plastic, and PEFC/FSC certified paper bags. In compliance with the EU regulation and its implementing regulation, these bags are offered for free.

You may request additional information from our providers by contacting our Customer Services department through the normal communication channels.

If you would like more details about our environment policies, please visit our corporate website at www.inditex.com.


Both cards are completely recyclable due to their PET composition and use of ecological PCV-free paint.


All communication material for our customers, from store directories to personnel search forms, is made of recycled paper or bears the FSC or PEFP mark (guarantee of sustainable forest management certification).


Our commitment to the environment extends to the products we make:we work with environmentally friendly materials. A good example of this is the manufacturing of footwear that is free of PVC.

Animal welfare


All Pull&Bear products including materials of animal origin comply with the applicable Inditex standard. This policy requires that these products must always come from animals treated in an ethical and responsible manner. Under no circumstances may animal products deriving from animals slaughtered exclusively for the sale of their skins, shells, horns, bones, feathers, down or any other material be used. Pull&Bear does not sell products containing fur, in keeping with the principles of the Fur Free Retailer Program (Fur Free Alliance), of which the Inditex Group is a member. Neither the cosmetics sold by Pull&Bear nor their ingredients have been tested on animals.

Privacy Policy


Purchase conditions




This document (together with the documents mentioned herein) establishes the general terms and conditions that govern the use of this website www.pullandbear.com and the purchase of product(s) on it (hereinafter referred to as the "Conditions").

We urge you to read the Conditions, our Cookies Policy and our Privacy Policy (hereinafter, jointly, the “Data Protection Policies”) carefully before using this website. When using this website or placing an order on it, you are bound by these Conditions and our Data Protection Policies. If you don’t agree with the Conditions and with the Data Protection Policies, do not use this website.

These Conditions may be modified. It is your responsibility to read them periodically, as the Conditions at the time of using the website or concluding of the relevant Contract (as defined further on) shall be those that apply.

If you have any query regarding the Conditions or the Data Protection Policies, you may contact us by using the contact form available on our website.

The Contract (as defined below) may be executed, at your choice, in any of the languages in which the Conditions are available on this website.


Sale of goods through this website is carried out under the name Pull & Bear the Seller - Pull & Bear Česká republika s.r.o., with registered address at Rybná 682/14, 110 00 Prague 1, Czech Republic, with

e-mail address contact@pullandbear.com and telephone number for identification purposes only +420 224 239 873, registered in the Commercial Register of Municipal Court in Prague, Section C, Inlay 108203, Registration Number 272 58 360, VAT Number CZ27258360.


Its information obligation to the consumer within the meaning of Art. 13 of Regulation No. 2016/679 (General Data Protection Regulation - GDPR) relating to the processing of the consumer’s personal data for the purposes of fulfilling the purchase contract, for the purposes of negotiation of the purchase contract, for the purposes of fulfilling the and interests of the Seller laid down by laws and for the marketing purposes, is fulfilled by the Seller through a separate document - the Data Protection Policies.

The information or personal details that you voluntarily provide us shall be processed in accordance with the above stated legal regulation and the Data Protection Policies.

Before using any of our services or functionalities available, particularly in respect of processing the order form and other relevant activities relating to the purchase of product(s), please read carefully the information about the personal data processing - Privacy Policy - that is available on our website.


When you use this website and place orders through it, you agree to:

  • i.Use this website to make enquiries and legally valid orders only.

ii. Not to make any false or fraudulent orders. If an order of this type may reasonably be considered to have been placed, we shall be authorised to cancel it and inform the competent authorities.

iii. Provide us with your email address, postal address and/or other contact details truthfully and exactly. You also agree that we may use this information to contact you in the context of your order if necessary (see our Privacy Policy).

If you do not provide us with all the information we need, you cannot place your order.

When you place an order on this website, you state that you are over the age of 18 and are legally eligible to enter into binding contracts.


Delivery service for the articles offered on this website is available in the Czech Republic only.

If you wish to order products from another EU member state outside of the Czech Republic via this website you are of course welcome to do so; however, the ordered product(s) can only be delivered to a Pull&Bear shop in the Czech Republic or a delivery address within the Czech Republic.


The information contained in these Conditions and the details contained on this website do not constitute an offer of sale, but rather an invitation to enter into a contract. There shall be no contract between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and your account has already been charged, you shall be reimbursed in full.

To place an order, you must follow the online purchasing procedure and click on “Authorise payment".

After doing so, you will receive an email confirming receipt of your order (the "Order Confirmation"). This does not mean that your order has been accepted. Your order is an offer that you are making to us to buy one or more products. All orders are subject to our acceptance. You will be informed of our acceptance via email in which we will confirm that the order is being sent (the "Delivery Confirmation"). The contract (the "Contract") is concluded only when we send you the Delivery Confirmation.

A summary of the details of your order will be attached to the Delivery Confirmation ("e-ticket").


All product orders are subject to availability. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we reserve the right to provide you with information on substitute products of the same or higher quality and value that you may order. If you do not wish to order the substitute products, we will reimburse any amount that you may have paid.


We reserve the right to remove any product from this website at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation. We reserve the right to do so at any time.

We shall not be liable to you or to any third party for removing any product from this website, or for removing or modifying any material or content from the website or not processing an order once we have sent the Order Confirmation.


The available delivery methods, the associated quantities and any other relevant information are described in our Shopping Guide (see the section on Delivery).

Notwithstanding Clause 7 above regarding product availability and except for extraordinary circumstances, we will endeavor to send the order consisting of the product(s) listed in each Delivery Confirmation prior to the date indicated in the Delivery Confirmation in question or, if no delivery date is specified, in the estimated timeframe indicated when selecting the delivery method and, in any case within a maximum period of 30 days from the date of the Order Confirmation.

Nonetheless, there may be delays for reasons such as the occurrence of unforeseen circumstances or the delivery zone.

If for any reason we are unable to comply with the delivery date, we will inform you of that situation and we will give you the option to continue with the purchase, establishing a new delivery date, or cancel the order with full reimbursement of the amount paid. Keep in mind in any case that we do not make home deliveries on Saturdays, Sundays or bank holidays.

For the purpose of these Conditions, the "delivery" shall be understood to have taken place or the order "delivered" as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the delivery address indicated.


If it is impossible for us to deliver your order, we will attempt to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse. We will also leave a note explaining where your order is located and what to do to have it delivered again. If you will not be at the place of delivery at the agreed time, we ask you to contact us to organize delivery on another day.

If after 30 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we shall assume that you wish to cancel the Contract and it will be terminated. As a result of the termination of the Contract, we will return to you all payments received from you, including delivery charges (except for any additional charges resulting from your choice of any delivery method other than the ordinary delivery method that we offer) without any undue delay, and at any rate, within 14 days of the date on which this Contract has been terminated.

Please keep in mind that transport derived from the termination of the Contract may have an additional cost which we will be entitled to pass on to you.


The products shall be under your responsibility from the moment of delivery to you as outlined in Clause 9 above.

You will take ownership of the products when we receive full payment of all amounts due, including delivery charges, or at the moment of delivery (as defined in Clause 9 above), if that were to take place at a later time.


12.1 General Information

The price of the products will be as stipulated at all times on our website, except in the case of an obvious error. Although we make every effort to ensure that the prices featured on the website are correct, error may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be considered cancelled and all amounts paid will be reimbursed to you in full without undue delay and no later than 14 days after the date of termination of this Contract.

We are not obliged to provide you with any product at the incorrect lower price (even when we have sent the Delivery Confirmation) if the error in the price is obvious and unmistakable and could have reasonably been recognized by you as an incorrect price. If it is a case, we will offer the consumer the opportunity to purchase the product at the correct price or to cancel the order.

The prices on the website include VAT, but exclude delivery charges, which are added to the total price as indicated in our Shopping Guide (see the section on Delivery Charges).

Prices may change at any time. However, except as stipulated above, the changes shall not affect the orders for which we have sent an Order Confirmation. The prices of products are those which apply at the time of consumer’s order.

Once you have selected all articles that you wish to buy, they will be added to your basket. The next step will be to process the order and make the payment. To that end, you must follow the steps of the purchase process, indicating or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order. You are provided with a detailed description of the purchase process in the Shopping Guide. Also, if you are a registered user, a record of all the orders placed by you is available in "My Account" area.

You may use, as payment method, the following cards: Visa, MasterCard, American Express, Visa Electron, Employees Card and PayPal. In addition, you can pay for your order by "cash on delivery" (i.e. when picking up the product(s) ordered at a Pull & Bear store in the Czech Republic), using any payment method that is accepted at the Pull & Bear stores in the Czech Republic; please be informed that you can’t us "cash on delivery" as payment method if you have ordered the product(s) via an electronic device installed in the Pull & Bear store in the Czech Republic.

To minimise the risk of non-authorised access, your payment card details will be encrypted. Once we receive your order, we request a pre-authorisation on your card to ensure that there are sufficient funds to complete the transaction. The charge on your card will be made at the time your order leaves our warehouse.

If your payment method is PayPal, the charge will be made when we confirm your order.

When you click "Authorise Payment", you are confirming that the credit card is yours.

Payment cards are subject to verification and authorisation by the card issuing entity. If the entity does not authorise the payment, we shall not be liable for any delay or failure to deliver and we will be unable to conclude any Contract with you.

Under the Czech Electronic Records of Sales Act, the Seller is required to issue an invoice to the buyer /consumer; at the same time, it is required to register online the received revenue with the tax administrator.

We use electronical invoices. Herewith you agree that you receive invoices electronically. Electronical invoices will be made available to you in PDF format under “My Account” on this website. We will

inform you for each purchase in the Delivery Confirmation if the electronical invoice is available.

Please be informed that Fashion Retail, S.A. with corporate seat at Avenida de la Diputación, Edificio Inditex, Arteixo, A Coruña (Spain), registered in the commercial register of A Coruña, vol. 3425, page 49, C-47731, 1st entry, and tax identification number A-70301981 will collect and make refunds on behalf of the Pull & Bear ČESKÁ REPUBLIKA s.r.o. in relation to all payments made through this website.

12.2 Ordering with the help of electronic devices

If you are placing your order through one of the electronic devices that are available at certain stores in the Czech Republic for this purpose, you must follow the steps of the purchase process that appear on the device, completing or verifying the information requested in each step. Throughout the purchase process, before payment, you can modify the details of your order. You must choose your payment method, and whether or not you require a gift receipt (if one is available), before you place your order. Please note that a binding order is placed at the time that you press the relevant "Authorise payment" button on the device screen, and you are required to pay for your order once it has been placed.

Payment can be made by Visa, MasterCard, or American Express, and the above provisions regarding validation checks and authorisation of your card will apply. You may also be given the option to pay at the till in which case your payment can be made by any of the means of payment available in those stores.

Please note that if you place your order through an instore electronic device in the Czech Republic, but wish to cancel the order, you must pay for the order and wait for the items to be delivered, before returning them in accordance with the returns policy described below (withdrawal from the contact).


The functionality of buying goods as a guest is also available on the website. Under this type of

purchase, only such data which are essential to process your order will be requested from you. Upon completion of the purchase process, you will be offered the possibility of registering as a user or continuing as a non-registered user.


The express checkout (hereafter "Express Checkout") makes it easier for you to make purchases on this website as you do not have to enter shipping, billing and payment information for each purchase. Express Checkout is available in the “Shopping Bag” section.

To use Express Checkout you will have to save your payment card information. You may do so when making a payment with any of the cards accepted by this website by clicking the "Save my card details" option.

This will result in the following payment card details being saved: card number, card holder name exactly as it appears on the card and card expiry date.

To save your card information and use Express Checkout, you have to accept the applicable Privacy Policy.

By agreeing to use Express Checkout, you authorize that purchases paid though the tool be charged to the respective card linked to the tool. Card usage shall be governed by the written terms between you and the card issuer in all cases.

You may save card information in Express Checkout for as many cards as you like, to do so must make at least one payment with each of them. If you wish to save card information for more than one card, the card whose information was saved most recently will be considered your "Favorite Card", and will be charged for Express Checkout purchases by default. However, you may change your Favorite Card in the My Account section of this webpage.

To use Express Checkout, you only have to click on the "Express Checkout" button that appears in the Shopping Bag. A screen will immediately appear with the shipping, billing and payment information for your purchase. The information available on this screen cannot be edited, so if there is incorrect information, do not complete the purchase. To make purchases using different details please, do not use the Express Checkout service.

You may change your Favorite Card linked to Express Checkout in the My Account section of this webpage.

The provisions of this clause shall not apply if you buy goods as a guest.


Pursuant to the prevailing rules and regulations in force, all purchases done through the website are subject to Value Added Tax (VAT).


16.1 Statutory right of withdrawal

Right of withdrawal

If you are contracting as a consumer, you have the right to withdraw from the Contract, within 14 days, without giving any reason, except the products mentioned in Clause 16.3 below, for which the right to withdraw is excluded.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the product(s) or in case of multiple product(s) in one order delivered separately, after 14 days from the day on which you acquire, or a third party other than the carrier indicated by you acquires, physical possession of the last product ordered in one order.

To exercise the right of withdrawal, you may notify us by sending an email to contact@pullandbear.com, through section “My account” of the website or by writing to our contact form, of your decision to withdraw from this contract by an unequivocal statement (example: a letter sent by post or email) with order details (including order number and the description of the product(s) which are being returned). You may use the model withdrawal form as set out in the Annex, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired (the notification does not have to be delivered or the products returned to us within this deadline).

Effects of withdrawal

If you decide to withdraw from this Contract, we will return to you the full price of the product(s) and all other payments received from you in relation to the Contract, including delivery charges to the original delivery place (except for any additional charges resulting from your choice of any delivery method other than the ordinary delivery method that we offer) without any undue delay, and at any rate, within 14 days of the date on which this Contract has been terminated. We will carry out such reimbursement using the same means of payment as you used for the initial transaction. In any event, you will not incur any charges as result of such reimbursement. Notwithstanding the foregoing, we may withhold reimbursement until we have received the product(s) back or you have supplied evidence of having sent back the product(s), whichever is the earliest.

You shall send back the product(s) or hand them over to us at any Pull & Bear store in the Czech Republic without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this Contract to us. The deadline is met if you send back the product(s) or supplied evidence of having done so before the period of 14 days has expired.

You are only liable for any diminished value of the product(s) resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the product(s).

16.2 Contractual right of withdrawal

In addition to the statutory right to withdraw for consumers, mentioned in Clause 16.1 above, we grant you a period of 30 days from the date of delivery of the products to return the products (except the products mentioned in Clause 16.3 below, for which the right to withdraw is excluded).

In case you return the product(s) within the contractual term of the right of withdrawal after the statutory period (14 days) has expired, you will only be reimbursed with the amount paid for said product(s). Delivery charges will not be reimbursed.

You may exercise your contractual right of withdrawal in accordance with the provision of Clause 16.1 above. However, should you inform us about your intention of withdrawing from the Contract after the legal term for withdrawal (14 days), you shall, in any case, hand the product(s) over to us within the 30 day term as from the Delivery Confirmation.

Your right to cancel the Contract shall apply exclusively to the product(s) that are returned in the same condition in which you received them. No reimbursement will be made if the product has been used once it has been opened, for product(s) that are not in the same condition as when they were delivered or if they have been damaged, so take care of the products(s) while in your possession.

16.3 Common provisions

You shall not have the right to withdraw from the Contract when it is for the delivery of any of the following Products:

i. Customised items

ii. Music CDs/DVDs without their original wrapping.

iii. Sealed goods which are not suitable for return due to hygiene reasons and where unsealed after delivery.

Please return the product(s), if possible, by using or including all their original packaging. In any case, you must return / send the product(s) to be returned together with the e-ticket that was attached to the Delivery Confirmation, which is also saved under your account on our website, and on the Pull & Bear mobile app.

Upon withdrawal, the respective product(s) shall be returned as follows:

  • Returns at any Pull & Bear store in the Czech Republic:

You may return any product(s) to any Pull & Bear store in the Czech Republic which has the same section as the product you wish to return belongs to. In such case, you should go to such store and

present the product(s) with the e-ticket that was attached to the Delivery Confirmation, which is also saved under your account on our website, and on the Pull & Bear mobile app. You can present the

e-ticket either by showing it in digital form on your mobile phone, or by bringing to the store a print-out of the e-ticket.

“Cash on delivery”: Please be informed that returns for orders (ordered product(s)) paid for using "cash on delivery" at the till in a Pull & Bear store must always be carried out at a Pull & Bear store in the Czech Republic (not otherwise). Additionally, if (…) days have passed since your "cash on delivery" order was available for collection and in-store payment (you will have received the email "Confirmation of order arrival at store" to confirm this) and the order has not been picked up for reasons that are not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it to be terminated.

“Ordering with the help of electronic devices”: Please note that in respect of orders (ordered product(s)) that were originally placed through electronic devices in a store in the Czech Republic and that were paid for at the till of that store, returns can only take place in any Pull&Bear store in the Czech Republic (not otherwise).

  • (ii)Returns by Courier:

When returning the product(s) by Courier arranged by us, you should contact us through our web form or by sending us an email to contact@pullandbear.com to arrange for the product to be collected at your home. You should send the product(s) in its original packaging, if possible, and follow the directions on the "RETURNS" section of this website. If you have bought any product(s) as a guest, you may request returns by Courier or by sending us an email to contact@pullandbear.com.

None of the two options (i), (ii) just mentioned require you to pay additional costs.

You can return the product(s) directly to the address outlined on the receipt received on delivery of the product(s). We ask you to return the product(s) without delay, together with the print-out of the e-ticket that was attached to the Delivery Confirmation, which is also saved under your account on our website, and on the Pull & Bear mobile app. The costs incurred in the return of the product are payable by you.

After examining the article, we will inform you of whether you have the right to reimbursement of the amounts paid. Delivery charges will be reimbursed when the right of withdrawal is exercised within the statutory period and all relevant product(s) are returned. The refund will be paid as soon as possible and, in all cases, within 14 days from the date on which you notified us of your intention to cancel.

Notwithstanding the foregoing, we may withhold reimbursement until we have received the product(s) back or you have supplied evidence of having sent back the product(s), whichever is the earliest. The refund will always be paid using the same payment means you used to pay for your purchase.

If you have any questions, you can contact us on our contact form or by sending us an email to contact@pullandbear.com.

16.4 Returns of defective products

If you think that at the moment of delivery the product(s) is/are not as stipulated in the Contract, you must contact us immediately by sending an email to contact@pullandbear.com, through section “My account” or “Returns” of the website or by writing to our contact form, providing the product(s) details and the damage sustained, defects or other inconsistencies.

You must return the product(s) to the address indicated on the receipt received on delivery of the product(s), at any Pull & Bear store in the Czech Republic, or giving it/them to the courier that we send to your home. In any case, you must return / send the product to be returned together with the e-ticket that was attached to the Delivery Confirmation, which is also saved under your account on our website, and on the Pull & Bear app.

We will carefully examine the returned product(s) and will notify you by email within a reasonable period if the product(s) may be exchanged or whether you have a right for a refund (as appropriate).

The refunding or replacement of the article(s) shall take place as soon as possible and in all cases within 14 days from the date on which we send you an email confirming that the refund or replacement of the product(s) is going ahead.

If a defect or damage is confirmed on the returned products, we will give you a complete refund including the charges you have accrued of delivery and return. The refund will always be paid using the same payment means you used to pay for your purchase.

All rights recognised in current legislation shall be, in any case, safeguarded.

16.5 Right of withdrawal and return for orders from abroad

If you have ordered products from outside the Czech Republic from another EU member state via this website, the above clauses 16.1 - 16.3 apply with the restrictions that the collection by a courier commissioned by us can only be made from the original delivery address within the Czech Republic.

At the same time we would like to inform you that we are under no circumstances (with exception of clause 16.4 to which this clause 16.5 does not apply) obliged to pay shipping costs to destinations other than the original delivery address and/or the return costs from destinations outside the Czech Republic.


Nothing in these Conditions shall exclude or limit in any way our liability:

i. in case of death or personal harm caused by our negligence;

ii. in case of fraud or fraudulent deceit; or

iii. in any case in which it were illegal or illicit to exclude, limit or attempt to exclude or limit our liability.

Notwithstanding the paragraph above, and to the extent legally allowed, and unless these Conditions indicate otherwise, we shall not accept any liability for the following losses, regardless of their origin:

i. loss of income or sales;

ii. operating loss;

iii. loss of profits or contracts;

iv. loss of forecast savings;

v. loss of data; and

vi. loss of business or management time.

Due to the open nature of this website and the possibility of errors in storage and transmission of digital information, we do not warrant the accuracy and security of the information transmitted or obtained by means of this website, unless otherwise indicated expressly on this website.

All product descriptions, information and materials shown on this website are provided "as is", with no express or implied warranties on the same, except those legally established. In this sense, if you are contracting as a consumer or user, we are obliged to deliver goods that are in conformity with the Contract, being liable to you for any lack of conformity which exists at the time of delivery. It is understood that the goods are in conformity with the Contract if they: (i) comply with the description given by us and possess the qualities that we have presented in this website; (ii) are fit for the purposes for which goods of this kind are normally used; (iii) show the quality and performance which are normal in goods of the same type and which can reasonably be expected. To the extent permitted by law, we exclude all warranties, except those that may not be excluded legitimately in favour of consumers and users.

Lack of Conformity

The Seller is liable to the consumer that the product(s) is/are free from defects upon receipt. In particular, the seller is liable to the consumer that, at the moment the product is received by the consumer:

  • The product has the characteristics agreed by the parties or (if no agreement is reached) the characteristics described by the Seller or expected by the consumer with reference to the nature of the goods and related advertisement.
  • The product can be used for the purposes stated by the Seller or for the purposes for which the product of that kind is usually used.
  • The product is provided in the corresponding quantity, measurement or weight.
  • The product complies with the requirements stipulated by law.

If the product becomes defective within six months after receipt, the product is deemed being defective already upon receipt. Unless stipulated otherwise, the consumer is entitled to claim defective consumer goods within 24 month after receipt. This does not apply to:

  • Discount related defects;
  • Usual wear and tear;
  • Defects caused by ordinary use or wear and tear and evident at the moment of receipt by the consumer;
  • Cases implied by the nature of the case.

Improper performance cannot be claimed if the consumer was aware about the defect before accepting the product or if the defect in question was caused by the consumer. The consumer is not entitled to claim guarantee with reference to a defect caused by outer circumstances after the risk of damage has passed to the consumer.

Material Breach

If improper performance constitutes a material breach of the Contract, the consumer is entitled to:

  • Have the defect removed by way of being delivered a new defect free product or the missing part if such is not unreasonable with respect to the nature of the defect in question; in case of a component part affected by the defect, the consumer can only claim that the component part in question be replaced; if such is not feasible, the consumer may withdraw from the agreement; if, however, the above is not reasonable with respect to the nature of the defect in question, especially if the defect can be removed without undue delay, the consumer is entitled to have the defect removed for free;
  • Have the defect removed by way of repair;
  • Be given a reasonable discount on the purchase price; or
  • Withdraw from the Contract.

When claiming the defect in question, the consumer informs the Seller as to which of the aforementioned options the consumer has selected and does so either immediately or without undue delay thereafter whereby the selected option can be then changed only if so approved by the Seller; with the exception of a defect requested by the consumer to be repaired and subsequently being identified as irreparable. If the defects are not removed by the Seller within a reasonable period or if the consumer is informed by the Seller that the defects in question will not be removed, the consumer may claim a reasonable discount on the purchase price instead of withdrawing from the Contract.

If the consumer fails to select one of the options mentioned above, the rights implied by immaterial breach apply - see below.

In addition to cases where the Seller cannot deliver a new defect free product, replace the component part or repair the product, consumer is entitled to a reasonable discount also in cases where Seller fails to remedy the situation within a reasonable period or where the remedy would cause significant inconvenience to the consumer.

Immaterial Breach

If improper performance constitutes other than material breach, the consumer is entitled to have the defect removed or to be given a reasonable discount on the purchase price.

Unless the consumer claims the discount on the purchase price or withdraws from the Contract, the Seller may deliver the missing part(s) or remove the legal defect. Other defects can be removed at Seller’s discretion either by way of repair or delivery of a new product.

If the Seller fails to remove the defect in due course or refuses to remove the defect, the consumer may claim a reasonable discount on the purchase price or withdraw from the Contract whereby the selected option can then be changed only if so approved by the Seller.


The consumer acknowledges that if the goods are delivered along with any gift, the Seller and the consumer enter into a contract of donation on the resolutive condition that such contract of donation terminates as soon as the consumer enjoys its right and withdraws from the purchase Contract whereby the consumer must return the goods in question along with the gift(s) and everything obtained in relation thereto; if not returned, the same will be considered unjust enrichment. If the profits acquired by unjust enrichment cannot be returned, the Seller may and can claim monetary compensation in the amount of ordinary price.


You recognise and agree that all copyright, registered trademarks and other intellectual property rights on all materials or contents provided as part of the website belong to us at all times or to those who grant us the licence for their use. You may use said material only to the extent that we or the usage licensers authorise expressly. This does not prevent you from using this website to the extent necessary to copy the information on your order or contact details.


You must not make undue use of this website/app by intentionally introducing viruses, Trojans, worms, logic bombs or any other software or technologically damaging or harmful material. You shall not attempt to make unauthorised access to this website/app, the server on which the site is hosted or any server, computer or database related to our website/app. You undertake not to attack this website through any attack of denial of service or an attack of distributed denial of service. You are not authorized to use this website/App to send spam or junk e-mails or chain messages, and to create false messages falsifying the identity of other consumers.

Failure to comply with this clause shall be considered an infraction as defined under the applicable regulations. We will report any failure to comply with this regulation to the corresponding authorities and we will co-operate with them to determine the identity of the attacker/hacker. Likewise, in the event of failure to comply with this Clause, authorisation to use this website shall be suspended immediately.

We shall not be held liable for any damage or harm resulting from a denial of service attack, virus or any other software or technologically damaging or harmful material that may affect your computer, IT equipment, data or materials as a result of using this website/app or downloading content from the same or those to which this site redirects you.


If our website contains links to other websites and third-party materials, said links are provided for information purposes only and we have no control whatever over the content of those websites or materials. Accordingly, we shall not accept any liability for any damage or harm deriving from their use.


The applicable regulations require that some of the information or notifications that we send to you be in written form. By using this website, you agree that most of the communication with us will be electronic. We will contact you by email or we will provide you information by posting alerts on this website. For contractual purposes, you agree to use this electronic means of communication and accept that all contracts, notifications, information and other communication that we send you electronically complies with the legal requirements of providing it in writing. This condition will not affect your statutory rights.


The notifications that you send us must be sent preferably through our contact form. Pursuant to the provisions in Clause 21 above and unless otherwise stipulated, we may send you notifications either by email or to the postal address you provided us when placing an order.

It is understood that notifications will be received and acted upon as soon as they are posted on our website, 24 hours after they have been sent by email or three days after the postage date on any letter. As proof that the notification has been sent it shall be sufficient to prove, in the case of a letter, that it was correctly addressed, that the correct postage was paid and that it was duly delivered to the post office or to a mail box; in the case of an email, that the notification was sent to the email address specified by the recipient.


The Contract is binding for both Parties, as well as for our respective successors, transferees and heirs. The registered user is not entitled to allow the use of his/her “My Account” to third parties.

We may transmit, cede, levy, subcontract or in any other way transfer a Contract or any of the rights or obligations derived from the same, at any time during the life of the Contract. To avoid any doubt, said transmissions, cessions, levies or other transfers shall not affect the rights that, as applicable, you have as a consumer recognised by law or cancel, reduce or limit in any way the express and tacit warranties that we may have given you.


We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract when caused by events that are beyond our reasonable control ("Force Majeure").

Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:

  • i.Strike, lockout or other forms of protest.
  • ii.Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war. iii. Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster.
  • iv.Inability to use trains, ships, aircraft, motorised transport or other means of transport, public or private.
  • Inability to use public or private telecommunication systems.
  • vi.Acts, decrees, legislation, regulations or restrictions of any government or public authority.
  • vii.Strike, failure or accident in maritime or river transport, postal transport or any other type of transport.

It shall be understood that our obligations deriving from Contracts are suspended during the period in which Force Majeure remains in effect and we will be given an extension of the period in which to fulfil these obligations by an amount of time equal to the time that the situation of Force Majeure lasted. We will provide all reasonable resources to end the situation of Force Majeure or to find a solution that enables us to fulfil our obligations by virtue of the Contract despite the situation of Force Majeure.


The lack of requirement on our part for strict compliance on your part with any of the obligations assumed by you by virtue of a Contract or of these Conditions or a lack of exercising on our part of the rights or actions that correspond to us by virtue of this Contract or of the Conditions shall not constitute the waiving or limitation of said rights or actions, nor exonerate you from fulfilling said obligations.

The waiving on our part of a specific right or action shall not constitute the waiving of other rights or actions derived from the Contract or from the Conditions.

The waiving on our part of any of these Conditions or of the rights or actions derived from the Contract shall not take effect unless expressly stipulated that it is a waiving of rights and is formalised and notified to you in accordance with the provisions of the Notifications section above.


Should any of these Conditions or any provision of a Contract be declared null and void by firm resolution from the corresponding authority, the remaining terms and conditions shall remain in effect without being affected by said declaration of annulment.


These Conditions and any document referenced in the same constitute the Entire Contract between the Parties as regards the purpose of the same, replacing any previous pact, agreement or promise made between the Parties verbally or in writing.

The Parties acknowledge that we have agreed to enter into the Contract without depending on any declaration or promise made by the other Party or that could have been inferred from any statement or document in the negotiations entered into by the two Parties prior to said Contract, except those expressly mentioned in these Conditions.

Neither Party shall take any action regarding any untrue statement made by the other Party, verbally or in writing, prior to the date of the Contract (unless said untrue statement was made fraudulently). The only action that may be taken by the other Party shall be due to breach of contract in accordance with the provisions of these Conditions.


We have the right to review and modify these Conditions at any time. The changes and modifications shall take effect on the day of their publication on the website www.pullandbear.com. If you do not agree to the changed and modified Conditions, you are entitled to cancel your account, otherwise we will assume that you agree with them.

You are subject to the policies and Conditions in effect at the moment in which you use this website or place each order, except when by law or decision of governmental entities we must make changes retroactively to said policies, Conditions or Privacy Policy. In this case the possible changes will also affect orders made previously by you.

Our Shopping Guide on our website forms an indivisible part of these Conditions and it should be interpreted and applied in their context. The above provisions concerning modification and changes apply equally to the Shopping Guide.


The use of our website and the product purchase contracts through said website shall be governed by the Czech legislation.

Any controversy that arises or is related to the use of the website or said contracts shall be subject to the non-exclusive jurisdiction of the Czech courts.

If the consumer as a buyer considers his/ her rights have been breached, he/ she can address his/ her complaints to the seller via the email address contact@pullandbear.com in order of an out-of-court settlement. According to the Czech Consumer Protection Act, the consumer has the right to the out-of-court settlement of consumer disputes concerning the purchase contract with the Seller, if the consumer is not satisfied with the settlement of his/ her claim by the Seller, or if the Seller and the consumer have failed to resolve the dispute in any other way. The entity responsible for the out-of-court settlement of consumer disputes is the Czech Trade Inspection, with address at Štěpánská 567/15, 120 00 Praha 2, ID: 00020869, internet address: https://www.coi.cz/en/.

The customer initiates the out of court-settlement of consumer disputes by submitting his/ her motion to the Czech Trade Inspection (in writing or orally into the record or electronically via the online form on the website of the said Czech Trade Inspection: https://www.coi.cz/en/alternative-dispute-resolution-for-consumer-disputes-adr/ .

If the purchase between the Seller and the consumer has been concluded online through the website of the Seller, the Seller in line with EU Regulation No. 524/2013 hereby informs the consumer that the consumer is entitled to settle with the Seller the consumer dispute out of court through the platform for the online dispute resolution; internet address: http://ec.europa.eu/consumers/odr/ .

The Seller is entitled to sell goods on the basis of the trade license. A trade control is carried out under authority of the respective Trade Licensing Office.

If you are entering into the contract as a consumer, nothing in this Clause shall affect the statutory rights you have, as recognised in any applicable legislation in this area.


Your comments and suggestions are always welcome. Please send any comments and suggestions through our contact form.

Moreover, there are official claim forms available to consumers and users. Those can be requested by sending an email to address contact@pullandbear.com

Last updated on 02/01/2019


Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

Address: Pull & Bear Česká republika s.r.o., Rybná 682/14, 110 00 Prague 1, Czech Republic

and email address contact@pullandbear.com.

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on/received on (*)

Name of consumer

Address of consumer

Signature of consumer (only for paper forms)


(*) Delete as appropriate