At Pull&Bear we are committed to protecting the environment. Respect towards the nature is of vital importance to us and we want to contribute to sustainable development of the society. Here are some of the activities and objectives proposed up till now within the Environmental commitment that is included in the Inditex Group’s Corporate Social Responsibility at www.inditex.com
IN THE STORE
WE SAVE ENERGY: ECO-EFFICIENT STORE
We are developing an eco-efficient management model with the purpose of reducing energy consumption by 20%, integrating sustainability and energy efficiency criteria, from store design, lighting, heating and cooling systems, to the possible recycling of furniture and decoration. Therefore, we help to reduce CO2 emissions and we fight against climate change.
WE ARE REDUCING WASTE AND RECYCLING: REUSE PROGRAMME
Pull&Bear carries out comprehensive management of store waste. The hangers and alarms are collected from the establishments in order to turn them into other plastic items. Furthermore, all the card and plastic used in packaging is recycled.
WE OFFER TRAINING AND AWARENESS-RAISING TO OUR TEAMS
We are continually training our staff to rationalise energy consumption and to raise environmental awareness both on a professional and personal level. Said plans are carried out by both through internal communication campaigns and specific multimedia training projects.
IN CUSTOMER SERVICE
MORE ECOLOGICAL BAGS
All plastic bags that we give our customers are biodegradable, preventing pollution caused by conventional plastic. The D2W additive ensures 100% biodegradation of the plastic.
Furthermore, our paper bags are FSC certified which guarantees that all the production process, from exploitation of the forests where the raw material comes from to the delivery in store, complies with rigorous respect for the environment.
At Pull&Bear we wish to extend the lifespan of our bags and use them over and over again, until it's time to recycle them. This is why with our online purchases we give our customers plastic bags more than 50 micron thick, made with more than 70% recycled plastic, and PEFC/FSC certified paper bags. In compliance with the EU regulation and its implementing regulation, these bags are offered for free.
You may request additional information from our providers by contacting our Customer Services department through the normal communication channels.
If you would like more details about our environment policies, please visit our corporate website at www.inditex.com.
RECYCLABLE GIFT CARDS AND AFFINITY CARDS
Both cards are completely recyclable due to their PET composition and use of ecological PCV-free paint.
WE GENERATE RECYCLABLE INFORMATION
All communication material for our customers, from store directories to personnel search forms, is made of recycled paper or bears the FSC or PEFP mark (guarantee of sustainable forest management certification).
Our commitment to the environment extends to the products we make:we work with environmentally friendly materials. A good example of this is the manufacturing of footwear that is free of PVC.
All Pull&Bear products including materials of animal origin comply with the applicable Inditex standard. This policy requires that these products must always come from animals treated in an ethical and responsible manner. Under no circumstances may animal products deriving from animals slaughtered exclusively for the sale of their skins, shells, horns, bones, feathers, down or any other material be used. Pull&Bear does not sell products containing fur, in keeping with the principles of the Fur Free Retailer Program (Fur Free Alliance), of which the Inditex Group is a member. Neither the cosmetics sold by Pull&Bear nor their ingredients have been tested on animals.
PURCHASE AND USE CONDITIONS
This document (together with the documents mentioned herein) establishes the conditions governing the use of this website ( www.pullandbear.com) and the purchase of products on it (hereinafter referred to as the "Conditions").
These Conditions may be modified. It is your responsibility to read them periodically, as the current conditions at the time of formation of the relevant Contract (as defined below) or of use of this website shall be those that apply.
If you have any query regarding the Conditions or the Data Protection Policies you may contact us by using the contact form.
The Contract (as defined below) may be executed, at your option, in any of the languages in which the Conditions are available on this website.
You can contact us at:
Tel: 0800 720 67
When you use this website and place orders through it, you agree to:
If you do not provide us with all the information we need, you cannot place your order.
When you place an order on this website, you state that you are over the age of 18 and are legally eligible to enter into contracts.
To place an order, you must follow the online purchasing procedure and click "Authorise Payment". After doing so, you will receive an e-mail confirming receipt of your order (the "Order Confirmation"). Keep in mind that this does not mean that your order has been accepted, since it constitutes an offer that you are making to us to buy one or more products. All orders are subject to our approval, which you will be informed of via an e- mail in which we will confirm that the order is being sent (the "Dispatch Confirmation"). An electronic ticket with the order details shall be attached to the Dispatch confirmation (“E-ticket”). The contract between us to buy a product (the "Contract") shall be formalised only when we send you the Dispatch Confirmation.
Only the products listed in the Dispatch Confirmation shall be subject to the Contract. We are not obliged to provide you with any other product that has not been ordered until we confirm that these have been sent in a Dispatch Confirmation.
We shall not be liable to you or to any third party for removing any product from this website for removing or modifying any material or content from the website, or not processing an order once we have sent the Order Confirmation.
Nonetheless, there may be delays for reasons such as the customization of products, the occurrence of unforeseen circumstances or the delivery zone.
If for any reason we are unable to comply with the delivery date, we will inform you of that situation and we will give you the option to continue with the purchase, establishing a new delivery date, or cancel the order with full reimbursement of the amount paid. With regard to virtual Gift Card, we will send it on the date indicated by you when you place an order. Keep in mind in any case that we do not make home deliveries on Saturdays, Sundays or bank holydays, except in the case of the virtual Gift Card which will be delivered on the date indicated by you.
For the purposes of these Conditions, "delivery" shall be understood to have taken place or the order "delivered" as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the agreed delivery address. The virtual Gift Card shall be deemed to be delivered in accordance with the Terms and Conditions of the Gift Card, and in all cases on the delivery date of the virtual card to the e-mail address indicated by you.
If after 30 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we shall assume that you wish to cancel the Contract and it will be terminated. As a result of the termination of the Agreement, we will return to you all payments received from you, including delivery charge (except for any additional costs resulting from your choice of any delivery method other than the least expensive ordinary delivery method that we offer) without any undue delay, and at any rate, within 14 days of the date on which we deem this Agreement to have been terminated.
Please keep in mind that transport derived from the termination of the Contract may have an additional cost which we will be entitled to pass on you. This clause shall not apply to the virtual Gift Card for which the delivery shall be governed by the Terms and Conditions of the Gift Card and clause 9 above.
You will take ownership of the products when we receive full payment of all amounts due in relation to the same, including delivery fees, or at the moment of delivery (as defined in clause 9 above), if that were to take place at a later time.
We are not obliged to provide you with any product at the incorrect lower price (even when we have sent the Dispatch Confirmation) if the error in the price is obvious and unmistakable and could have reasonably been recognised by you as an incorrect price.
The prices on the website include VAT, but exclude delivery fees, which are added to the total price as indicated in our Shopping Guide - Delivery Fees.
Prices may change at any time. However, except as stipulated above, the changes shall not affect the orders for which we have sent an Order Confirmation.
Once you have selected all articles that you wish to buy, those will have been added to your basket and the next step will be to process the order and make payment. To that end, you must follow the steps of the purchase process, filling up or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order. You are provided with a detailed description of the purchase process in the Shopping Guide. Also, if you are a registered user, a record of all the orders placed by you is available in "My Account" area.
You may use, as payment method, the cards Visa, Mastercard, American Express and Paypal. Alternatively, you can pay all or part of the price of your order with an Pull&Bear Gift Card or credit voucher card for Belgium issued by Pull&Bear.
To minimise the risk of non-authorised access, your credit card details will be encrypted. Once we receive your order, we will make a pre-authorization on your card to ensure that there are sufficient funds to complete the transaction. The charge on your card will be made at the time your order leaves our warehouse.
If your payment method is PayPal, Pull&Bear Gift Card or credit voucher for Belgium issued by Pull&Bear, the charge will be made when we confirm your order.
When you click "Authorise Payment", you are confirming that the credit card is yours or that you are the legitimate holder of the Gift Card or the credit voucher cars, as applicable
Credit cards are subject to verification and authorisation by the card issuing entity, but if the entity does not authorise the payment, we shall not be liable for any delay or failure to deliver, and we will be unable to formalise any Contract with you.
To use Express Checkout you will have to save your card information. You may do so when making a payment with any of the cards accepted by this website by clicking the "Save my card information" option. This will result in the following card information being saved: card number, card holder name exactly as it appears on the card and card expiry date.
By agreeing to use Express Checkout, you authorise that purchases paid though the tool be charged to the respective card linked to the tool. Card usage shall be governed by the written terms between you and the card issuer in all cases.
You may save card information in Express Checkout for as many cards as you like, to do so must make at least one payment with each of them. If you wish to save card information for more than one card, the card whose information was saved most recently will be considered your "Favourite Card", and will be charged for Express Checkout purchases by default. However, you may change your Favourite Card in the My Account section of this webpage.
To use Express Checkout, you only have to click on the "Express Checkout" button that appears in the Shopping Basket. A screen will immediately appear with the shipping, billing and payment information for your purchase. The information available on this screen cannot be edited, so if there is incorrect information do not complete the purchase. To make purchases using different details please do not use the Express Checkout service.
You may change your Favourite Card linked to Express Checkout in the My Account section of this webpage.
The provisions of this clause shall not apply if you buy goods as a guest.
In this regard and pursuant to Chapter I of Title V of Council Directive 2006/112/EC of 28 November 2006, on the common system of value added tax, the place of supply shall be deemed to be within the Member State of the address where items shall be delivered, and applicable VAT shall be at the prevailing rate in each Member State where items are to be supplied as per the orders placed.
Pursuant to the applicable rules and regulations in each jurisdiction, the rule of the "reverse charge" (article 194 of Directive 2006/112) may apply to goods supplied in certain Member States of the European Union if the customer is or is required to be a taxable person for VAT purposes. If this is the case, no VAT would be charged by us, subject to the confirmation by the recipient that the VAT on the items supplied would be accounted for by the customer under the reverse charge procedure.
As regards orders to be supplied in the Canary Islands and Ceuta and Melilla, they would be VAT exempt as provided under article 146 of the above referred Directive, subject to the application of the relevant taxes and custom duties pursuant to the prevailing rules and regulations.
16.1 Legal right of withdrawal
Right of withdrawal
You have the right to withdraw from the Contract, within 14 days, without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or in case of multiple goods in one order delivered separately, after 14 days from the day on which you acquire, or a third party other than the carrier indicated and by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you may notify us of your decision to withdraw from the Contract by an unequivocal statement by postal mail send at the following address PULL&BEAR - Pol. Ind. Río do Pozo, Avda. Gonzalo Navarro 37-43, 15578 Narón (A Coruña) Spain, by calling the telephone number 0800 720 67, by writing an email at email@example.com or via our contact form. You may use the model withdrawal form as set out in Annex, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this Contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this Contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless if you agree expressly to another means of payment. In any event, you will not incur any fees as result of such reimbursement. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall either send the goods back to Arvato Services (Pull&Bear) ul. Diamentowa 1, 62-052 Komorniki (Poland) together with a print-out of the E-ticket or hand them over at any Pull&Bear store in Belgium or deliver them to a courier arranged by us or drop them off at a Drop Off point, using a returns prepaid label that we will send you upon your request, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this Contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
Unless you hand the goods over at any Pull&Bear store in Belgium or you return the goods by Courier arranged by us or by dropping them off at a Drop off point using a returns prepaid label that we will send you upon your request, you shall bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
16.2 Contractual right of withdrawal
In addition to the legally recognised right to cancel for consumers and users, mentioned in clause 16.1 above, we grant you a period of 30 days from the date of delivery of the products to return them (except for those products mentioned in clause 16.3 below, for which the right to cancel is excluded). Return of Gift Cards is governed by the Terms and Conditions of the Gift Card. In case you return the goods within the contractual term of the right of withdrawal, but once the statutory period has expired, you will be reimbursed, only, with the amount paid for said products. You will be responsible for the direct costs of returning the product when the return is not carried out in a Pull&Bear store in Belgium or by Courier arranged by us or by dropping off the product at a Drop off point using a return prepaid label that we send to you upon your request.
You may exercise your right of withdrawal in accordance with the provision of clause 16.1 above, however should you inform us about your intention of withdrawing from the Contract after the legal term for withdrawal, you shall, in any case, hand the goods over to us within the 30 day term as from the delivery date.
16.3 Common provisions
You shall not have the right to cancel the Contract when it is for the delivery of any of the following Products:
Music CDs/DVDs without their original wrapping.
Sealed goods which are not suitable for return due to hygiene reasons or health protection and were unsealed after delivery.
Your right to cancel the Contract shall apply exclusively to the products that are returned in the same conditions in which you received them. No reimbursement will be made if the product has been used more than just opening it, for products that are not in the same condition as when they were delivered or when they have been damaged, so take care of the products(s) while in your possession. Please return the products using or including all their original packaging, instructions, and other documents, if any, accompanying the products.
Upon cancellation, the respective products shall be returned as follows:
Returns to any Pull&Bear store
You can make the returns at any Pull&Bear store in Belgium, going to the shop and returning the article together with the E-ticket that was attached to the Shipping Confirmation, which is also saved under your account on our website and on the Pull&Bear mobile app. You can present the E-ticket either by showing it in digital form on your mobile device, or by bringing to the store a print-out of the E-ticket.
Returns by Courier
You can make the returns by Courier arranged by us, by contacting us through our web form or by telephone at 0800 720 67 to arrange for the product to be collected at your home. If you have bought any goods as a guest, you may request returns by Courier by phone, dialing 0800 720 67.
Returns to Drop Off point
You may return any item by dropping it off at a Drop off point. In order to do this, you should request a return by means of “drop-off return” method of the “My account” section, and then we will send you by e-mail a return prepaid label that must be pasted on the package and dropped off at a Drop Off point. You should send the item in the same package as it was received, and follow the directions on the "RETURNS" section of this website.
None of the above options will entail any additional cost to you.
Please note that if you decide to return us the items by any other means, we will be authorised to charge you for any costs we may incur.
After examining the article, we will inform you of whether you have the right to reimbursement of the amounts paid. Delivery costs will be reimbursed when the right of withdrawal is exercised within the statutory period and all the goods in which the relevant parcel consists of are returned. The refund will be paid as soon as possible and, in all cases, within 14 days from the date on which you notified us of your intention to cancel. Notwithstanding the foregoing, we may withhold the reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest. The refund will always be paid using the same payment means you used to pay for your purchase.
You shall assume the cost and risk of returning the products to us if you have not chosen one of the free return options, as indicated above.
If you have any questions, you can contact us on our contact form or by calling 0 800 720 67.
In the cases in which you consider that at the moment of delivery the product is not as stipulated in the Contract, you must contact us immediately on our contact form, providing the product details and the damage sustained, or calling us on 0800 720 67 (free call), where we will indicate what you need to do.
You must return the product to the address indicated on the return prepaid label that you will receive if you so request from us or at any Pull&Bear store in Belgium or by courier that we will send to your home address. We are entitled to ask for proof of purchase, which could be a copy of the E-ticket attached to the Dispatch Confirmation.
We will carefully examine the returned product and will notify you by e-mail within a reasonable period if the product may be refunded or replaced (as appropriate). The refunding or replacement of the article shall take place as soon as possible and in all cases within 14 days from the date on which we send you an email confirming the that refund or replacement of the product is going ahead.
The amounts paid for the products returned due to any damage or defect, when it actually exists, will be reimbursed in full, including the delivery costs related to sending the article and the costs to you for returning it to us. The refund shall be paid by the same payment means you used to pay from the purchase.
All rights recognised in current legislation shall be, in any case, safeguarded.
Unless otherwise indicated expressly in these Conditions, our liability regarding any product acquired on our website shall be limited strictly to the price of purchase of said product.
Notwithstanding the above, our liability shall not be waived nor limited in the following cases:
In case of death or personal harm caused by our negligence;
In case of fraud or fraudulent deceit; or
In any case in which it were illegal or illicit to exclude, limit or attempt to exclude or limit our liability.
Notwithstanding the paragraph above, and to the extent legally allowed, and unless these Conditions indicate otherwise, we shall not accept any liability for the following losses, regardless of their origin:
loss of income or sales;
loss of business;
loss of profits or contracts;
loss of forecast savings;
loss of data; and
loss of management time or office hours.
Due to the open nature of this website and the possibility of errors in storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained by means of this website, unless otherwise indicated expressly.
All product descriptions, information and materials shown on this website are provided "as is", with no express or implied guarantees on the same, except those legally established. In this sense, if you are contracting as a consumer or user, we are obliged to deliver goods that are in conformity with the Contract, being liable to you for any lack of conformity which exists at the time of delivery. It is understood that the goods are in conformity with the Contract if they: (i) comply with the description given by us and possess the qualities that we have presented in this website, (ii) are fit for the purposes for which goods of the kind are normally used and (iii) show the quality and performance which are normal in goods of the same type and can which can reasonably be expected.
To the extent permitted by law, we exclude all guarantees, except those that may not be excluded legitimately in favour of consumers and users (including the legal guarantee of conformity as defined in articles 1649bis à 1649octies of the Belgian civil code).
The products that we sell, especially artisan products, often have the characteristics of the natural materials used in manufacturing them. These characteristics, such as variations in grain, texture, knots and color, may not be considered defects or damage. On the contrary, you must count on their presence and appreciate them. We select only products of the highest quality but natural characteristics are inevitable and should be accepted as part of the individual appearance of the product.
The provisions in this clause shall not affect your rights as a consumer and user, nor your right to cancel the Contract.
material. You shall not attempt to make unauthorised access to this website, the server on which the site is housed or any server, computer or database related to our website. You agree not to attack this website through any attack of denial of service or an attack of distributed denial of service.
Failure to comply with this clause shall be considered an infraction as defined under the applicable regulations. We will report any failure to comply with this regulation to the corresponding authorities, and we will co-operate with them to determine the identity of the attacker. Likewise, in the event of failure to comply with this clause, authorisation to use this website shall be suspended immediately.
We shall not be held liable for any damage or harm resulting from a denial of service attack, virus or any other software or technologically damaging or harmful material that may affect your computer, IT equipment, data or materials as a result of using this website or downloading content from the same or those to which this site redirects you.
It shall be understood that the notifications have been received and have been carried out correctly as soon as they are posted on our website, 24 hours after they have been sent by e-mail, or three days after the postage date on any letter. As proof that the notification has been sent it shall be sufficient to prove, in the case of a letter, that it was correctly addressed, that the correct postage was paid and that it was duly delivered to the post office or to a mail box, and in the case of an email, that the notification was sent to the email address specified by the recipient.
You may not transmit, cede, levy or in any other way transfer a Contract or any of the rights or obligations derived from the same, without having obtained our written consent in advance.
We may transmit, cede, levy, subcontract or in any other way transfer a Contract or any of the rights or obligations derived from the same, at any time during the life of the Contract. To avoid any doubt, said transmissions, cessions, levies or other transfers shall not affect the rights that, as applicable, you have as a consumer recognised by law or cancel, reduce or limit in any way the express and tacit guarantees that we may have given you.
We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract when caused by events that are beyond our reasonable control ("Force Majeure").
Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:
Strike, lockout or other forms of protest.
Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster.
Inability to use trains, ships, aircraft, motorised transport or other means of transport, public or private.
Inability to use public or private telecommunication systems.
Acts, decrees, legislation, regulations or restrictions of any government or public authority.
Strike, failure or accident in maritime or river transport, postal transport or any other type of transport.
It shall be understood that our obligations deriving from Contracts are suspended during the period in which Force Majeure remains in effect, and we will be given an extension of the period in which to fulfil these obligations by an amount of time equal to the time that the situation of Force Majeure lasted. We will provide all reasonable resources to end the situation of Force Majeure or to find a solution that enables us to fulfil our obligations by virtue of the Contract despite the situation of Force Majeure.
The waiving on our part of a specific right or action shall not constitute the waiving of other rights or actions derived from the Contract or from the Conditions.
The waiving on our part of any of these Conditions or of the rights or actions derived from the Contract shall not take effect unless expressly stipulated that it is a waiving of rights and is formalised and notified to you in accordance with the provisions of the Notifications section above.
You and ourselves acknowledge that we have agreed to enter into the Contract without depending on any declaration or promise made by the other party or that could have been inferred from any statement or document in the negotiations entered into by the two parties prior to said Contract, except those expressly mentioned in these Conditions.
Neither you nor ourselves shall take any action regarding any untrue statement made by the other party, verbally or in writing, prior to the date of the Contract (unless said untrue statement was made fraudulently) and the only action that may be taken by the
other party shall be due to breach of contract in accordance with the provisions of these Conditions.
You are subject to the policies and Conditions in effect at the moment in which you use this website or place each order, except when by law or decision of governmental entities we must make changes retroactively to said policies, Terms or Privacy Statement, in which case the possible changes will also affect orders made previously by you.
Any controversy that arises or is related to the use of the website or said contracts shall be subject to the jurisdiction of the Belgian courts.
If you think that, as a consumer, your rights have been infringed , you may fill a complaint by sending an e-mail firstname.lastname@example.org with a view to requesting an amicable settlement. If the sale has taken place on-line through our site web, we inform you that, in accordance with Regulation (EC) N° 524/2013, you are also entitled to pursuing an out-of-court settlement of our dispute through the EU on-line dispute resolution platform accessible at the internet address http://ec.europa.eu/consumers/odr .
You may also contact the Belgian ombudsman service for consumers, North Gate II, Boulevard du Roi Albert II, 8 1000 Brussels ( tel. 02 702 52 20 – Fax 02 808 71 29- e- mail: email@example.com – web site accessible at the internet address http://www.mediationconsommateur.be ).
Last updated on 29/09/2017
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To PULL&BEAR - Pol. Ind. Río do Pozo, Avda. Gonzalo Navarro 37-43, 15578 Narón (A Coruña) (Spain) :
I hereby give notice that I withdraw from my contract of sale of the following goods: Ordered on/received on (*)
Name of consumer Address of consumer
Signature of consumer (only if this form is notified on paper)
(*) Delete as appropriate