This document (together with the documents mentioned herein) establishes the conditions that govern the use of this website (www.pullandbear.com) and the purchase of products on it (hereinafter referred to as the "Conditions").
These Conditions may be modified. It is your responsibility to read them periodically, as the current conditions at the time of concluding the relevant Contract (as defined further on) or of use of this website shall be those that apply.
If you have any query regarding the Conditions or the Data Protection Policies you may contact us by using the contact form.
The Contract (as defined below) may be executed, at your option, in any of the languages in which the Conditions are available on this website.
Sale of goods through this website is carried out under the name Pull&Bear by Pull & Bear Österreich Clothing GmbH, an Austrian company with registered address at Kärntner Straße 11 / Top 6, 1010 Vienna, registered in the commercial register of the commercial court in Vienna under the number FN 218675 g, with VAT Identification Number ATU 538 063 05.
The information or personal details that you provide us shall be processed in accordance with the Data Protection Policies. When you use this website, you agree to the processing of the information and details and you state that all information and details provided are true and correspond to reality.
When you use this website and place orders through it, you agree to:
If you do not provide us with all the information we need, you cannot place your order.
When you place an order on this website, you state that you are over the age of 18 and are legally eligible to enter into binding contracts.
The articles offered on this website are only available for deliveries within Austria.
If you wish to order products from another EU member state outside of Austria via this website you are of course welcome to do so; however, the ordered product(s) can only be delivered to a Pull & Bear shop or a delivery address within Austria.
The information contained in these Conditions and the details contained on this website do not constitute an offer of sale, rather an invitation to treat. There shall be no contract between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and your account has already been charged, the amount of the same shall be reimbursed in full.
To place an order, you must follow the online purchasing procedure and click "order subject to costs ". After doing so, you will receive an e-mail confirming receipt of your order (the "Order Confirmation"). Keep in mind that this does not mean that your order has been accepted, since it constitutes an offer that you are making to us to buy one or more products. All orders are subject to our acceptance, which you will be informed of via an e-mail in which we will confirm that the order is being sent (the "Delivery Confirmation"). A summary of the details of your order will be attached to the Delivery Confirmation ("e-ticket").
The contract between us to buy a product (the "Contract") is concluded only when we send you the Delivery Confirmation.
Only the products listed in the Delivery Confirmation shall be subject to the Contract. We are not obliged to provide you with any other product that has not been ordered until we confirm that these have been sent in a Delivery Confirmation.
We use electronical invoices. Herewith you agree that you receive invoices electronically. Electronical invoices will be made available to you in PDF format under “My Account” on this website. We will inform you for each purchase in the Delivery Confirmation if the electronical invoice is available.
We reserve the right to remove any product from this website at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation, and we reserve the right to do so at any time.
We shall not be liable to you or to any third party for removing any product from this website for removing or modifying any material or content from the website, or not processing an order once we have sent the Order Confirmation.
All product orders are subject to availability of the same. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we reserve the right to provide you with information on substitute products of the same or higher quality and value that you may order. If you do not wish to order the substitute products, we will reimburse any amount that you may have paid.
Notwithstanding clause 7 above regarding product availability and save for extraordinary circumstances, we will endeavour to send the order consisting of the product(s) listed in each Delivery Confirmation prior to the date indicated in the Delivery Confirmation in question or, if no delivery date is specified, in the estimated timeframe indicated when selecting the delivery method and, in any case within a maximum period of 30 days from the date of the Order Confirmation.
Nonetheless, there may be delays for reasons such as the customization of products, the occurrence of unforeseen circumstances or the delivery zone.
As for the virtual gift card (hereinafter referred to as “eCard”) we will deliver it on the date indicated by you when placing the order.
If for any reason we are unable to comply with the delivery date, we will inform you of that situation and we will give you the option to continue with the purchase, establishing a new delivery date, or cancel the order with full reimbursement of the amount paid. Keep in mind in any case that we generally do not make home deliveries on Saturdays or Sundays, except in the case of the eCard which will be delivered on the date specified by you.
For the purposes of these Conditions, "delivery" shall be understood to have taken place or the order "delivered" as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the delivery address indicated by you or if you consented to lodgment by the delivery service with deposit of the goods.
If it is impossible for us to delivery your order even after 2 attempts, we will attempt to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse. We will also leave a note explaining where your order is located and what to do to have it delivered again. If you will not be at the place of delivery at the agreed time, we ask you to contact us to organise delivery on another day.
If after 30 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we shall assume that you wish to withdraw from the Contract, which will then automatically convert to a contractual obligation for refund. As a result of the withdrawal, we will return to you all payments received from you, including delivery charge (except for any additional costs resulting from your choice of any delivery method other than the ordinary delivery method that we offer) without any undue delay, and at any rate, within 14 days after the withdrawal.
The products shall be at your risk from the moment of delivery to you or a third party indicated by you or living in the same household.
You will take ownership of the products when we receive full payment of all amounts due in relation to the same, including delivery fees, or at the moment of delivery (as defined in clause 9 above), if that were to take place at a later time.
PRICE AND PAYMENT
The price of the products will be as stipulated at all times on our website, except in the case of an obvious error. Although we make every effort to ensure that the prices featured on the web page are correct, error may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be considered cancelled and all amounts paid will be reimbursed to you in full.
We are not obliged to provide you with any product at the incorrect lower price (even when we have sent the Delivery Confirmation) if the error in the price is obvious and unmistakable and could have reasonably been recognized by you as an incorrect price.
The prices on the website include VAT, but exclude delivery fees, which are added to the total price as indicated in our Shopping Guide - Delivery Fees. The total price including the price for the purchased product(s), delivery fees and VAT will be shown before you finally place the order.
Prices may change at any time. However, except as stipulated above, the changes shall not affect the orders for which we have sent an Order Confirmation.
Once you have selected all articles that you wish to buy, those will have been added to your basket and the next step will be to process the order and make payment. To that end, you must follow the steps of the purchase process, filling up or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order. You are provided with a detailed description of the purchase process in the Shopping Guide. Also, if you are a registered user, a record of all the orders placed by you is available in "My Account" area.
You may use, as payment method, the cards Visa, MasterCard, American Express, Klarna and PayPal. Also, you can pay all or part of the price of your purchase with a gift card or an eCard issued by Pull & Bear Österreich Clothing GmbH for Austria.
To minimize the risk of non-authorized access, your credit card details will be encrypted. Once we receive your order, we request a pre-authorization on your card to ensure that there are sufficient funds to complete the transaction. The charge on your card will be made at the time your order leaves our warehouse.
If your payment method is PayPal or Klarna, the charge will be made when we confirm your order.
When you click "order subject to costs", you are confirming that the credit card is yours or you are the rightful holder of the gift card or the eCard.
Credit cards are subject to verification and authorization by the card issuing entity, but if the entity does not authorize the payment, we shall not be liable for any delay or failure to deliver, and we will be unable to conclude any Contract with you.
at Avenida de la Diputación, Edificio Inditex, Arteixo, A Coruña (Spain), registered in the
commercial register of A Coruña, vol. 3425, page 49, C-47731, 1 st entry, and tax identification
number A-70301981, with the processing of all payments made via this website and making refunds.
If you wish to place an order by using an electronic device provided by us in a Pull&Bear store, you must follow the steps that appear on the device during the purchase process. You can change all the details of your order during that process, e.g., you can choose the payment method before completing the order. Please note that by pressing the button "Order subject to costs" you agree to pay for your order.
The functionality of buying goods as a guest is also available on the website. Under this type of purchase, only such data which are essential to process your order will be requested from you. Upon completion of the purchase process, you will be offered the possibility of registering as a user or continue as a non-registered user.
The function Quick Purchase (hereinafter "Quick Purchase"), facilitates purchases through this site, you won’t need to enter data about shipping, invoice and payment for each purchase.
See "Quick Purchase" in the “Purchase basket".
To use Quick Purchase, you must sign up for an account and save your card information. You can do this for a payment, by selecting “Save my card details” button, with all credit cards accepted by this site. The following card data will be stored: Card number, name of the card holder (as specified on the card) and expiration date. If you use Quick Purchase, the payment must be made by credit card.
To save your card data and to use Quick Purchase, you must accept the applicable Data Protection Policy.
By agreeing to use the Quick Purchase function, you authorize that the purchases are charged to the card that is linked to the tool. The use of the card is subject in all cases to written agreements conditions between you and the card issuer.
You can store data for up to 15 cards under Quick Purchase. In order to do this you must pay with each card at least once. If you want to save data for more than one card, the card whose data was last stored is your "preferred card" and will be loaded by default on purchases via Quick Purchase. You can, however change your "preferred card" that is associated with the Quick Purchase under "My Account" on this website.
To use Quick Purchase, you just need to click on "Quick Purchase", which is displayed in the shopping basket. A window will then appear with the shipping, receipt and payment methods of your purchase. The data contained in this window cannot be edited. If you insert incorrect data, the purchase will not be finalized. When you perform purchases using different details, please do not use the Quick Purchase service.
Pursuant to the prevailing rules and regulations in force, all purchases done through the web site are subject to the Value Added Tax (VAT).
Right of revocation
If you, as a consumer, conclude a contract, you are entitled to revoke it without specifying reasons within the statutory revocation period.
The revocation period ends 14 days from the day on which you or a third party appointed by you, who is not the carrier, took possession of the goods or in the case of several items in a separately delivered order, 14 days from the day on which you or a third party appointed by you, who is not the carrier, took possession of the last item.
In order to exercise your right of revocation you must inform us that you wish to revoke the contract in one of the following ways:
i. By post:
Pull & Bear Österreich Clothing GmbH
Kärntner Straße 11 / Top 6
ii. By email:
iii. By telephone:
0 800 297 845
iv. By web contact form
If you wish you can use our revocation form template to do so.
In order to comply with the revocation period, it is sufficient for you to dispatch your notification about exercising the right of revocation prior to the expiry of the revocation period.
You do not have the right to revoke if it involves the delivery of one of the following products:
i. Items that have been customised.
ii. Music CDs/DVDs with their original seal removed.
iii. Separate articles of a set.
iV. Sealed goods that are not suitable for return due to hygiene reasons and that have had their seal broken after delivery.
Consequences of revocation
If you revoke this Contract, we will immediately refund all payments received from you including shipping costs to the original delivery place (with the exception of additional costs arising because you have chosen a shipping method other than the standard shipping method offered by us) and in any event, no later than 14 days from the date on which this notification about your revocation is received by us. For this refund, we use the same payment method that you used for the original transaction. Under no circumstances will we charge you for this refund. Notwithstanding the aforementioned, we may refuse the refund until we have received the returned goods or until you have provided evidence that you have returned the goods, depending on which takes place sooner.
You must return or hand over the goods to us immediately and no later than 14 days from the day on which you informed us of your revocation of the contract. The period shall be deemed to have been complied with if you dispatch the goods prior to the expiry of the period of 14 days.
Goods can be returned free of charge using one of the following options:
i. Returns to any Pull & Bear store:
You can return all items to any Pull & Bear store in Austria that has the same department to which
the goods that you intend to return belong. We ask you to present in such case in the store, as well as the item, the e-ticket that was attached to the Delivery Confirmation, which is also saved under your Account on our website, and on the Pull & Bear app. You can present the e-ticket either by showing it in digital form on your mobile, or by bringing to the store a print of the e-ticket.
ii. Returns by courier:
If you want to return the products via a courier instructed by us, you must contact us through our web form or call 0 800 297 845. We will offer to arrange collection by courier free of charge from your home. Follow the instructions found under "My Account > Returns" on our website.
Alternatively you can return the goods to the following address at your own expense:
Arvato Services (Pull & Bear)
ul. Diamentowa 1,
If you choose to return the items to us "cash on delivery", please note that we are entitled to charge you for any costs incurred.
We will check the returned items and inform you about your right to a refund for the amounts paid. The refund will take place as quickly as possible, and in any event, within 14 days from the date on which we received notification of your revocation. Notwithstanding the aforementioned, we may refuse the refund until we have received the returned goods or until you have provided evidence that you have returned the goods, depending on which takes place sooner. The refund will always take place with the same payment method that you used to pay for the purchase.
You are only required to cover any loss in value of the goods, if this loss in value is due to handling of the goods that is not necessary for inspecting the quality, characteristics and function of the goods.
END OF REVOCATION INSTRUCTION
16.2 Contractual right of return
In addition to the statutory right of revocation for consumers and users, mentioned in clause 16.1 above, we grant you contractual right of return. This allows you to return the goods to us within a period of 30 days from the Delivery Confirmation.
To exercise your right of return, it is sufficient to return the goods to us free of charge by one of the following methods:
i. Returns to any Pull & Bear store:
You can return all items to any Pull & Bear store in Austria that has the same department to which
the goods that you intend to return belong. In such case, you should go to such store and present, as well as the item, the e-ticket that was attached to the Delivery Confirmation, which is also saved under your Account on our website, and on the Pull & Bear app. You can present the e-ticket either by showing it in digital form on your mobile, or by bringing to the store a print of the e-ticket.
ii. Returns by courier
If you want to return the products via a courier instructed by us, you must contact us through our web form or call 0 800 297 845. We will offer to arrange collection by courier free of charge from your home. Follow the instructions found under " My Account > Returns" on our website.
You may also return the goods to the address specified under clause 16.1 at our own expense.
If you choose to return the items to us "cash on delivery", please note that we are entitled to charge you for any costs incurred.
If you decide to return the goods to us at your own expense or by “cash on delivery”, we ask you to enclose the e-ticket attached to the Delivery Confirmation e-mail received for the respective article and which is additionally saved under your Account on our website or on Pull&Bear App in printed form. Please note that if you make use of the contractual right of return and organize the transport
yourself, i.e. do not use any of the above return alternatives, you bear the return risk yourself.
If possible, the return must be made using the original packaging.
We will check the returned items and inform you about your right to a refund for the amounts paid. The refund will take place as quickly as possible, and in any event, within 14 days from the date on which we received notification of your cancellation. The refund will always take place via the same payment method that you used to pay for the purchase.
Please be aware that your right to cancel return only applies to products that were returned in the condition in which you received them. If the use of an item goes beyond mere inspection such as could be carried out in, for example, a shop, no refund will be given for damaged items or items that are not in the same condition as when you received them.
In addition you cannot return the following items:
If you have any questions, you can contact us on our contact form or by calling 0 800 297 845.
16.3 Return of faulty items
If you believe that an item does not correspond to the contractual Terms and Conditions valid at the time of the delivery, you should contact us immediately using our web form and notify us of the details of the item and the damage. You can also call us on 0 800 297 845 and we will advise you of how to proceed.
You may return the item to the address specified under clause 16.1 or to any Pull & Bear store in Austria.
Our stores are entitled to ask for a proof of purchase, which could be a copy of the e-ticket attached to the Delivery Confirmation that is additionally saved under your Account on our website or on the Pull & Bear app. You can present the e-ticket either by showing it in digital form, or by bringing to the store a print of the e-ticket.
We will inspect the returned item thoroughly and inform you within an adequate time period by e-mail as to whether it should be repaired, replaced or the price refunded (depending on the individual case). The repair, replacement or refund of the amount for the defective item will take place as quickly as possible, and in any event, within 14 days of the date on which we notified you by e-mail that you are entitled to a repair, replacement or refund of the amount for the defective item. If a repair is not feasible for financial reasons due to the associated costs, we will either refund the amount or replace the item.
The amounts paid for items that are returned due to damage or defects - if available - shall be fully refunded, including the shipping costs associated with the shipment of the items and the costs that you have incurred as a result of the return shipment to us. The refund shall take place via the same payment method that you used to pay for the purchase.
Your statutory rights shall remain unaffected by this, in any event.
16.4 Right of revocation and return for orders from abroad
If you have ordered products from outside Austria from another EU member state via this
website, the above clauses 16.1 and 16.2 apply with the restrictions that the collection by a
courier commissioned by us can only be made from the original delivery address within Austria. At the same time we would like to inform you that we are under no circumstances (with the exception of cases of statutory warranty law to which this provision does not apply) obliged to reimburse shipping costs to places other than the original delivery address and/or the return costs from places outside Austria.
Unless otherwise indicated expressly in these Conditions, our liability regarding any product acquired on our website shall be limited strictly to the price of purchase of said product.
Notwithstanding the above, our liability shall not be waived nor limited in the following cases:
Notwithstanding the paragraph above, and to the extent legally allowed, and unless these Conditions indicate otherwise, we shall not accept any liability for the following losses, regardless of their origin:
Due to the open nature of this website and the possibility of errors in storage and transmission of digital information, we do not warrant the accuracy and security of the information transmitted or obtained by means of this website, unless otherwise indicated expressly on this website.
All product descriptions, information and materials shown on this website are provided "as is", with no express or implied warranties on the same, except those legally established. In this sense, if you are contracting as a consumer or user, we are obliged to deliver goods that are in conformity with the Contract, being liable to you for any lack of conformity which exists at the time of delivery. It is understood that the goods are in conformity with the Contract if they: (i) comply with the description given by us and possess the qualities that we have presented in this website, (ii) are fit for the purposes for which goods of the kind are normally used and (iii) show the quality and performance which are normal in goods of the same type and can which can reasonably be expected.
To the extent permitted by law, we exclude all warranties, except those that may not be excluded legitimately in favor of consumers and users.
The products that we sell, especially artisan products, often have the characteristics of the natural materials used in manufacturing them. These characteristics, such as variations in grain, texture, knots and colour, may not be considered defects or damage. On the contrary, you must count on their presence and appreciate them. We select only products of the highest quality but natural characteristics are inevitable and should be accepted as part of the individual appearance of the product.
The provisions in this clause shall neither affect your statutory rights as a consumer and user, nor your right to withdraw from the Contract.
You recognise and agree that all copyrights, registered trademarks and other intellectual property rights on all materials or contents provided as part of the website belong to us at all times or to those who grant us license for their use. You may use said material only to the extent that we or the usage licensers authorize it expressly. This does not prevent you from using this website to the extent necessary to copy the information on your order or Contact details.
You must not make undue use of this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other software or technologically damaging or harmful material. You shall not attempt to make unauthorized access to this website, the server on which the site is hosted or any server, computer or database related to our website. You undertake not to attack this website through any attack of denial of service or an attack of distributed denial of service.
Failure to comply with this clause shall be considered an infraction as defined under the applicable regulations. We will report any failure to comply with this regulation to the corresponding authorities, and we will co-operate with them to determine the identity of the attacker. Likewise, in the event of failure to comply with this clause, authorization to use this website shall be suspended immediately.
We shall not be held liable for any damage or harm resulting from a denial of service attack, virus or any other software or technologically damaging or harmful material that may affect your computer, IT equipment, data or materials as a result of using this website or downloading content from the same or those to which this site redirects you.
If our website contains links to other websites and third-party materials, said links are provided for information purposes only and we have no control whatever over the content of those websites or materials. Therefore, we shall not accept any liability for any damage or harm deriving from their use.
The applicable regulations require that some of the information or notification that we send to you be in written form. By using this website, you agree that most of the communication with us will be electronic. We will contact you by e-mail or we will provide you information by posting alerts on this website. For contractual purposes, you agree to use this electronic means of communication and accept that all contracts, notifications, information and other communication that we send you electronically complies with the legal requirements of providing it in writing. This condition will not affect your statutory rights.
The notifications that you send us must be sent preferably through our contact form. Pursuant to the provisions in clause 21 above and unless otherwise stipulated we may send you notifications either by e-mail or to the postal address you provided us when placing an order.
It shall be understood that the notifications have been received and have been carried out correctly as soon as they are posted on our website, 24 hours after they have been sent by e-mail, or three days after the postage date on any letter. As proof that the notification has been sent it shall be sufficient to prove, in the case of a letter, that it was correctly addressed, that the correct postage was paid and that it was duly delivered to the post office or to a mail box, and in the case of an email, that the notification was sent to the email address specified by the recipient.
The Contract is binding both, for you and for us, as well as for our respective successors, transferees and heirs.
You may not transmit, cede, levy or in any other way transfer a Contract or any of the rights or obligations derived from the same, without having obtained our written consent in advance.
We may transmit, cede, levy, subcontract or in any other way transfer a Contract or any of the rights or obligations derived from the same, at any time during the life of the Contract. To avoid any doubt, said transmissions, cessions, levies or other transfers shall not affect the rights that, as applicable, you have as a consumer recognized by law or cancel, reduce or limit in any way the express and tacit warranties that we may have given you.
We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract when caused by events that are beyond our reasonable control ("Force Majeure").
Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:
It shall be understood that our obligations deriving from Contracts are suspended during the period in which Force Majeure remains in effect, and we will be given an extension of the period in which to fulfil these obligations by an amount of time equal to the time that the situation of Force Majeure lasted. We will provide all reasonable resources to end the situation of Force Majeure or to find a solution that enables us to fulfil our obligations by virtue of the Contract despite the situation of Force Majeure.
The lack of requirement on our part for strict compliance on your part with any of the obligations assumed by you by virtue of a Contract or of these Conditions or a lack of exercising on our part of the rights or actions that correspond to us by virtue of this Contract or of the Conditions shall not constitute the waiving or limitation of said rights or actions, nor exonerate you from fulfilling said obligations.
The waiving on our part of a specific right or action shall not constitute the waiving of other rights or actions derived from the Contract or from the Conditions.
The waiving on our part of any of these Conditions or of the rights or actions derived from the Contract shall not take effect unless expressly stipulated that it is a waiving of rights and is formalized and notified to you in accordance with the provisions of the Notifications section above.
These Conditions and any document referenced in the same constitute the entire agreement between you and us as regards the purpose of the same, replacing any previous pact, agreement or promise made between you and us verbally or in writing.
You and ourselves acknowledge that we have agreed to enter into the Contract without depending on any declaration or promise made by the other party or that could have been inferred from any statement or document in the negotiations entered into by the two parties prior to said Contract, except those expressly mentioned in these Conditions.
Neither you nor ourselves shall take any action regarding any untrue statement made by the other party, verbally or in writing, prior to the date of the Contract (unless said untrue statement was made fraudulently) and the only action that may be taken by the other party shall be due to breach of contract in accordance with the provisions of these Conditions.
We have the right to review and modify these Conditions at any time.
You are subject to the policies and Conditions in effect at the moment in which you use this website or place each order, except when by law or decision of governmental entities we must make changes retroactively to said policies, Terms or Privacy Statement, in which case the possible changes will also affect orders made previously by you.
The use of our website and the product purchase contracts through said website shall be governed by Austrian legislation.
Any controversy that arises or is related to the use of the website or said contracts shall be subject to the exclusive jurisdiction of the Austrian courts.
If you are entering into the contract as a consumer, nothing in this clause shall affect the rights you have, as recognized in any applicable legislation in effect.
Your comments and suggestions are always welcome. Please send any comments and suggestions through our contact form.
Moreover, there are official claim forms available to consumers and users. Those can be requested by calling 0 800 297 845 or through our contact form.
If you as a buyer consider your rights have been breached, you can address your complaints to us via the email address firstname.lastname@example.org in order to seek an out-of-court settlement.
If you are a consumer, Pull & Bear has to provide you with the link to the online dispute settlement platform in accordance with the Alternative Dispute Settlement Law. This link reads as follows: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage. You can also address any complaint to the above e-mail address.
Last updated on 1st April 2019