Shopping at PULLANDBEAR.COM is very easy.
Just follow these steps:
Choose the section (woman, man) and then the family (product type).
View the product/s you are interested in and click on the photograph to zoom in and see every detail and the products’ back, composition, available sizes, reference code and price.
Select an item of clothing and add it to your basket. You can then choose to carry on shopping or to process the order.
If you wish to continue shopping, repeat the process but if you wish to process the order, log in.
Once you have entered your details, check that they are correct and click on “Process order”.
Choose whether you want to collect your order from one of our Pull&Bear stores or receive it via standard or express delivery and check that the shipping and billing addresses are correct.
Select a payment method: Visa, Visa Electron, Mastercard, American Express, Affinity Card, Pay Pal, GiftCard...
Confirm the order.
You will receive an email confirming your order.
In which markets is it possible to shop online?
At the moment you can place your order in Germany (except Heligoland and the town of Büsingen), Austria, Belgium, Denmark, Spain, France (except overseas regions and territories), Greece, Ireland, Italy (except San Marino, Laviano, Campione d´Italia and Lake Lugano), Luxembourg, Monaco, the Netherlands, Romania, Poland, Portugal, United Kingdom, Sweden, Switzerland and the USA.
How many languages is it possible to browse in?
The PULLANDBEAR.COM browsing languages are: Spanish, English, German, Polish, Portuguese, French, Italian, Dutch, Romanian, Basque, Galician and Catalan.
Which languages is it possible to request customer service in?
Our customer service is currently available in the following languages: Spanish, English, German, French, Italian, Polish, Dutch and Romanian.
Are the online store prices the same as those in my usual Pull&Bear store?
Yes, but if there are any differences between the prices shown on the site and the price tags of the garments, the correct price will always be that marked on the price tag.
Will we restock the ítems which are ‘sold out’?
If an item is sold out, you can request us to inform you when we restock it. If this item is available before 15 days, you will receive an e-mail with the information. If this item is out of stock, we will remove it from our web.
Will I receive the same product that I see in the photo?
Yes, except in the case of products which are handcrafted in which there may be slight differences in the final product.
Is it possible to receive periodic information via email about Pull&Bear’s latest new products and offers?
Yes. By simply clicking on "NEWSLETTER" you will receive information on Pull&Bear’s latest products, lookbook and events.
Can I cancel my Pull&Bear Newsletter subscription?
You can easily cancel your subscription by clicking on the "NEWSLETTER" menu. Fill in the details and select "SEND".
How do I recover my forgotten password?
If you have forgotten your password, you can recover it in the "YOUR ACCOUNT" section. You will receive an email with your new password.You will have to submit a new password containing at least eight characters, capital letters, lower case letters and numbers.
How can I be sure that I've made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.
Can I know which is the status of my order?
Can I remove items from my order?
Yes. You can delete any unwanted items from your shopping bag as long you haven’t processed your order.
Can I cancel my order?
Yes. You can cancel your order from the "ORDERS" menu in your account.
What should I do if I receive a faulty item?
PULLANDBEAR.COM only sells items in perfect conditions so, in the rare event of receiving a faulty item, you can contact our customer service.
What should I do if I receive an incorrect item?
If you were to, accidentally, receive an item that you did not order, please contact our customer service.
Is my personal information treated as confidential?
How can I contact the Customer Service department?
You can share any queries or comments by calling or by contacting us through our chat service via the following link: .
What payment method can I use to make my purchase?
DO I HAVE TO VERIFY MY PURCHASE?
With the new European PSD2 payment regulations, credit and debit card purchases may require verification. This verification is normally done through your bank’s app or through a temporary code. If you cannot process your purchase, contact our Customer Service team.
Why might my credit card be refused?
Your credit card may be refused for any of the following reasons:
- The card may have expired. Check that your card is still valid.
- You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
- You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
Can I include my company’s details on my invoice?
Yes. Simply click on the business option in personal details and fill in the tax information we require.
Can I order Tax-free?
No, as Tax Free only applies to products bought in store and which you transport.
Is it safe to use my credit card on the website?
Yes, the data is transmitted SSL-encrypted. For payments with credit and debit cards, you are required to enter the CVV (Card Verification Value), a code printed on the card that serves as a security measure during e-commerce transactions. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.
Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. - never a PO Box) or to the Pull&Bear store of your choice.
Can the delivery market be different from the purchase market?
No. The delivery market must always be the same market in which the purchase was made.
How long will my order take to arrive?
How much do I pay for delivery service?
Can I know which is the status of my order?
Yes. Click on the orders section in "YOUR ACCOUNT" and you will be able to track your order in real time.
What is the home delivery process?
If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.
WHAT ARE THE TYPES OF RETURN?
Take your order and purchase receipt in electronic or paper format to any Pull&Bear store in the same market where you made your purchase.
The easiest way to return an item purchased online is to take it to a store in the same market and show your passport and purchase receipt.
The easiest way to return an item is to take it to a store in the same market and show your purchase receipt.
Returns by post - free
Pack up the items you want to return, stick the return label we’ll send you by email to the outside of the package and take it to your nearest collection point.
A courier will pick up the items you want to return from your chosen address.
DO YOU WANT TO RETURN AN ONLINE ORDER?
To start the returns process, click here
EXCEPTIONS AND SPECIAL CONDITIONS
Some of our items, which are detailed below, must meet the following conditions in order for your return to be processed:
HOW CAN I MAKE A RETURN IF I MADE AN IPOD PURCHASE IN-STORE?
Only in-store: Take the items you want to return, and the electronic or paper receipt, to any Pull&Bear store in the same market where you made your purchase.
HOW CAN I MAKE A RETURN IF I SHOPPED ONLINE AND PAID IN-STORE (COD)?
Only in-store: Take the items you want to return, and the electronic or paper receipt, to any Pull&Bear store in the same market where you made your purchase.
WHAT HAPPENS IF I RETURN A PRODUCT PURCHASED ON PULLANDBEAR.COM WITH A PULL&BEAR GIFT CARD?
The refund will increase the available balance on your gift card should the card exist at the time of the return. If for some reason it does not exist, the reimbursement will be made via a Pull&Bear voucher.
CAN I RETURN A PHYSICAL GIFT CARD OR A VIRTUAL GIFT CARD PURCHASED ONLINE?
Unused gift cards may be returned to the brand from which they were purchased within 30 calendar days from the date of purchase in the case of a physical gift card, or from the shipping confirmation date in the case of an e-gift card.
If you make the return via PULLANDBEAR.COM, you do not have to send us the actual gift card. We will automatically cancel the gift card and you may destroy it.
HOW LONG DO I HAVE TO MAKE RETURNS?
The deadline for all returns is 30 calendar days from the date the order was delivered.
DO I HAVE TO PAY FOR RETURNS?
Yes. The price of the return varies depending on your market and will be deducted from your refund. More info here.
No, returns at PULLANDBEAR.COM are always free as long as they are requested through the means provided by Pull&Bear.
HOW WILL MY MONEY BE REFUNDED?
Once the return has been approved, you will receive the amount in the same payment method you used to make the purchase. Be aware that if you request a gift when placing the order, the reimbursement will be made through a voucher that you will receive along with the return slip.
WHEN WILL I RECEIVE THE REFUND FOR MY RETURN?
After the return is approved (items must be in perfect condition and have their inside labels), you will receive a confirmation email indicating that the amount will be reimbursed to your account within a few days.
Remember that the time needed for your account to be reimbursed always depends on your bank.
WHAT SHOULD I DO IF THE RETURN AMOUNT IS INCORRECT?
Contact our Customer Service department and we will resolve the problem as soon as possible.
PULLANDBEAR.COM reserves the right to refuse returns requested or sent outside the set deadline, or for items that are not in the same condition in which they were received
DO YOU REFUND THE SHIPPING COSTS IF I RETURN ALL THE ITEMS IN AN ORDER?
If you return an entire order within 14 days of purchase we will reimburse you the shipping costs for a standard order.
Can I exchange my items?
You can exchange them at our physical stores:
How long do I have to make exchanges?
The deadline for exchanges is 30 calendar days from the delivery date.
Can I exchange my items at any Pull&Bear store?
Yes, as long as the store is in the same market where the purchase was made and has the section the garment comes from (man and/or woman).
Which internet browsers should I use to view the Pull&Bear web page correctly?
The PULLANDBEAR.COM web page is optimized for viewing in Microsoft Internet Explorer 7 or above, Mozilla Firefox 3.5 or above, Google Chrome 6 and Safari 5 or above.
You can install the latest versions of each browser via the following links:
What screen resolution do I need?
1.024 in width x 768 in height and above.
Is it safe to shop on PULLANDBEAR.COM?
Yes. You can shop with total peace of mind as we make every effort to ensure we have the resources that guarantee the security of your purchases and details.
Where can I get a Gift card?
Both at online and physical stores of any of the Inditex Group brands: Pull&Bear, Zara, Massimo Dutti, Bershka, Stradivarius, Oysho, Zara Home and Uterqüe; and at Kiddy’s Class and Lefties physical stores. On the website, you can choose between a gift card (physical gift card) or an e-gift card (virtual gift card).
Where can I use a Gift card?
Both at online and physical stores of any of the Inditex Group brands: Pull&Bear, Zara, Massimo Dutti, Bershka, Stradivarius, Oysho, Zara Home and Uterqüe; and at Kiddy’s Class and Lefties physical stores.
Can I use a Gift card in a different market from the one it was purchased in?
No, the Gift card can only be used at stores and PULLANDBEAR.COM website from the same market where it was purchased.
Where can I consult the general use conditions of the Gift card?
At the GIFT CARD – GENERAL CONDITIONS menu.
What happens if I lose my Gift card?
The Gift card is a bearer document. Pull&Bear will not replace the card in the case of robbery, loss, mislay or deterioration.
Can I ask for the refund of the available balance?
No, the Gift card balance cannot be refunded nor exchanged into money.
Can I recharge a Gift card?
No, the available balance will only be increased in the case of the return of an item paid with that Gift card.
How can I use a Gift card at PULLANDBEAR.COM?
Select the “Gift card” payment method and enter the Gift card number (16 digits) and the CVV (3 digits).
How can I use an eGift Card received by e-mail at a physical store?
You can print that eGift Card and show it at the till at the moment of payment or show it directly in your mobile phone.
How can I actívate a physical Gift card purchased at PULLANDBEAR.COM?
At the moment of paying, either at the physical or the online store, we will ask you for the last four digits of your telephone number in order to activate the Gift card. This information will be provided by the buyer at the moment of purchasing the Gift card. You can also activate it through the “Gift card – Activate Gift card” section.
Why may my Gift card be rejected?
Your Gift card may be rejected for one of the following reasons:
1. There might be no balance in your Gift card. 2. Any of the entered details may be incorrect. Check that you have filled in all the needed fields correctly.
Should I keep a used up Gift card?
Yes, keep it for a possible future return of an item purchased with that Gift card.
Can I send a message or a text with the Gift card to the person I am giving it?
Yes, either if you purchase a physical Gift card or an eGift Card you will be able to attach a short text.
Can I return a physical Gift card or an eGift Card purchased online?
You can return it as long as it has not been used and before 30 natural days have passed, from the purchase date of the physical Gift card or the shipping date of the eGift Card.
If you return it through PULLANDBEAR.COM it is not necessary that you send us the Gift card back physically. We will automatically cancel the Gift card and you will be able to destroy it.
What happens if I return an ítem purchased at PULLANDBEAR.COM with a Gift card from Pull&Bear?
The refund will be processed through the increase of balance available on the Gift card, as long as it exists at the moment of the return. If it does not exist anymore because of any reason, the refund will be made through a Pull&Bear Credit Voucher Card.
What is a gift receipt?
It is a receipt included in the orders you ship to other people as gifts that does not show the amount of the purchase. It is fully valid for exchanges and returns.
You can select it from the shopping cart.
How can I place an order and receive a gift receipt?
You can request a gift receipt by checking this option in the shopping cart, as long as you have not begun to process the order.
Keep in mind that the order will only include the gift receipt and not a copy for the buyer.
Can I request a gift receipt after finalising an order?
No, you can only get a gift receipt if you request it before processing the order.
How do I return items purchased using gift receipt?
When you make a return with a gift receipt, you’ll receive a voucher for the amount of the return.
How is the amount of the order reimbursed?
A virtual gift card is generated and printed on the return slip.
Can I exchange an item I’ve received as a gift?
You can exchange it for the same item in another size or colour at any Pull&Bear store in the market where the original item was purchased. For more information “click here”
No. In this case you have to return the item(s) and place a new order with the voucher card.
How can I request a home pickup or postal return of an item I received as a gift?
You will have to contact our customer service department so we can organise a home pick-up. Remember that you can also go to any Pull&Bear store in the market the item was purchased.
Please, contact our Customer Service department.
How can I use a discount code?
Discount codes are entered just before completing payment and finalising the order.
When you are at the payment stage, enter the code we sent you in the "Promotional code" field during step "3.Payment" and click Accept. You will then be able to see the discount reflected in the final purchase amount.
Don't forget that promotional codes have expiry dates, they may not be combined with other offers and they are valid exclusively for one use on the online store.
If I have a code, is the discount applied automatically?
Once you enter the code in the field "Promotional code" and click on Accept, you will see the discount reflected in the final purchase amount.
How can I find out when the next promotion on PULLANDBEAR.COM will be?
We announce our promotions on the home page of our website and through social media, newsletters and push messages on our App.
Can I exchange an item that I bought during a promotion?
You may exchange items purchased during promotions at any physical Pull&Bear store as long as they are available.
If the items are sold out at your nearest store and you decide to make a new online purchase, the price will be as shown on our website on that day.
(REFER-A-FRIEND PROGRAM) I entered my friend’s name and it didn’t work
This could be for several reasons. It could be because your friend never registered for the refer-a-friend scheme. It could be because you’re entering a nick name (that the system doesn’t recognise) rather than the name they registered with or it could be because there are more than one person with the same name signed up. If this is the case then you just need to follow the instructions to enter their email address. If you don’t know their email address then please ask them for it and come back to us.
If they are finding this difficult you can log in and search for the referring customer in the customer service dashboard in Mention Me. If you find the referrer, you can then add the customer on the phone as a friend yourself and then they’ll receive their voucher by email automatically.
(REFER-A-FRIEND PROGRAM) I sent my friend to you but I never got a reward
First, are you sure that they bought from us as you’ll only get the reward after they’ve bought from us. Second, are you sure they’re a new customer as the rewards are only valid if they’re a new customer.
If you think they are, then let me go check and if I can confirm that they have, I’ll go and arrange for your reward to be validated.
Please check in the Pull&Bear system that the referred customer has bought. You can then confirm the purchase in the Mention Me system. Just search for the friend’s name in the Customer section and click on Confirm Purchase.
(REFER-A-FRIEND PROGRAM) I remember seeing an offer but can’t remember what it was or how to share it
You can either just tell your friend to come to the site and to enter your name in the checkout in order to get the discount. Otherwise you can find details about the programme in the FAQ.
(REFER-A-FRIEND PROGRAM) My friend got a different offer to the one that I got.
Sometimes our offers change and they may go up or go down. You have our latest offer. I’m sorry if it’s changed since your friend signed up.
(REFER-A-FRIEND PROGRAM) I referred lots of people but I only got 5 gift vouchers
This may be because only five new customers ended up buying or it may be because they have reached the limit set within the terms and conditions. The terms and conditions state that customers can only make a certain number of referrals in a 24 hour period and within a year. This is to stop people from taking advantage of the programme.
If this happens it is worth contacting the marketing team to ask them how they’d like to handle the situation. They’ll need to decide whether this is someone who can help attract new customers or if it is someone taking advantage of the scheme.