CUSTOMER SERVICE
AN EVER YOUNG COMMUNITY

Pull&Bear started up in 1991 with a clear international mission and with the intention of dressing young people who are engaged with their environment, who live in the community and relate to each other. Young people who have a casual dress sense, who shun stereotypes and who want to feel good in whatever they are wearing. To meet their needs, Pull&Bear takes the latest international trends, mixing them with the influences that are seen on the street and in the most fashionable clubs, and reworks them according to their style thus turning them into comfortable and easy to wear garments, always at the best prices.

Pull&Bear evolves at the same pace as its customer, always watching out for new technologies, social movements and the latest artistic or musical trends. All of this can be seen reflected not only in its designs but also in stores. Inspired by the legendary Californian city of Palm Springs, the product lines are constantly being updated. All stores worldwide receive new merchandise twice a week.

Belonging to the Inditex Group (Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho, Zara Home and Uterqüe), Pull&Bear is present in 68 markets (63 with physical stores plus a further 5 online only) and has a network of 850 stores.
1991
The Pull&Bear chain of fashion stores was born, a result of a market segmentation strategy initiated by the Inditex Group. This was the moment when people were demanding a basic fashion style influenced by international trends, fashion that could also quickly adapt to their needs, with three fundamental premises: fashion, price and quality. The underlying idea of Pull&Bear was to bring fashion to the people.
1992
The ability to understand the concept of global fashion, along with an aggressive price policy, facilitated its international expansion from 1992 onwards, with the opening of their first stores in Portugal.
1995
Pull&Bear arrived to Greece and Malta, and quickly gained strong position on both markets.
1997
First store openings in Israel.
1998
The first collection for women sees the light of the day. Xdye is also added to the Pull&Bear line, offering sportier and more technological garments, from the very beginning linked to the icons of 21st century youth: music, technology, artistic movements, social issues, etc. That same year, the first website is created and the first stores open in Cyprus.
1999
New product lines boosted the creation of stores where music, technology, videogames and video images are mixed with clothes to offer customers an authentic life style.
2000
The first Pull&Bear store was opened in Kuwait.
2001
The new clothes line, Sickonineteen, is added to stores, also directed at a young market. Pull&Bear enters the United Arab Emirate, Irish and Venezuelan markets that same year.
2002
First stores open in Mexico, Jordan, Bahrain, Qatar and Lebanon.
2003
First stores open in Andorra and Slovakuia.
2004
Pull&Bear arrives in Romania and Russia.
2005
The first stores open in France, Italy, Turkey and the Czech Republic.
2006
El Salvador, Lithuania, Poland and Singapore become new markets.
2007
Pull&Bear arrives to the Slovenian, Belgian, Saudi Arabian, Guatemalan, Latvian, Malaysian, Serbian and Hungarian markets.
2008
They enter the Indonesian, Montenegro, UK and Egyptian markets. Pull&Bear begins publishing their catalogue exclusively on their website to prevent paper consumption, thus reducing their environmental impact. The project is complemented by helping the Sierra Gorda Biosphere Reserve reforestation in Mexico, simultaneously getting engaged in the issues concerning climate change and the poverty existing in local communities.
2009
Croatia, Ukraine, Estonia and China become new markets.
2010
Stores open in Bulgaria, Macao, Hong Kong and Kazakhstan.
2011
Pull&Bear begins to operate in Holland, Morocco and Korea. The online store goes live for the first time on 6 September. Pull&Bear celebrates its 20th anniversary (1991-2011) with a limited edition collection for children, Pull&Bear for Kids. The year also sees the launch of the Premium line for men, Pull&Bear Heritage, targeting its adult customers that have grown up with the brand.
2012
First openings of stores in Austria, Armenia, Azerbaijan, Bosnia-Herzegovina, Colombia, Ecuador, Georgia, Honduras, Macedonia, Dominican Republic and Thailand. In Switzerland, Sweden, Monaco, Luxemburg and Denmark, Pull&Bear operates exclusively online.
2013
First openings of stores in Germany, Costa Rica, Panama and Taiwan. The online store in Romania is launched. The first organic cotton denim collection is launched.
Pull&Bear brings the latest international trends to the street in the form of easy, comfortable and casual clothes. The Pull&Bear collections are conceived with the idea of dressing men and women with a young mindset, taking into account that age is not an obstacle when choosing our wardrobe.

Pull&Bear has two completely different lines for both guys and girls. On one hand, teenagers will find the more casual lines in stores in the form of sweatshirts, t-shirts, jeans, Bermuda shorts, plimsolls and hats, where cotton is the main fabric.

The second line is directed at more adult male and female consumers who have grown up with the brand. For them Pull&Bear creates garments that are inspired by the latest international trends for both daytime and evening wear, and that can be worn at work and during leisure time. This line adapts these trends to the needs of Pull&Bear customers, making them more relaxed and turning them into easy-to-wear garments.

The textile collection is backed up by the footwear, accessory, jewellery, fragrance, headphones, longskates and sunglasses lines.

Pull&Bear stores / year:



In only 23 years, Pull&Bear has opened 853 stores in the main streets and shopping centres in 63 markets (plus a further 5 markets where it operates exclusively online). A trend towards fashion globalisation that Pull&Bear has included in their new collections has facilitated the rapid growth in points of sale. All of this is thanks to a young team of over 9400 professionals who, with their enterprising spirit, involvement and enthusiasm, have succeeded in making Pull&Bear a reality.

Turnover at the close of 2013 stood at 1191 million euros, a 10% rise over the figure for 2012. More than 79 million items were sold in total, including over 21 million T-shirts.

Inditex is one of the main fashion distributors worldwide, which has eight commercial brands - Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho, Zara Home and Uterqüe - with a network of more than 6.300 stores in 87 markets.

The Inditex Group brings together more than one hundred companies linked to a variety of activities that make up the design, production and textile distribution business.

The customer is the focal point of our particular business model, which is based on innovation and flexibility. Our way of understanding fashion -creativity and quality design and an agile response to the market demands- has permitted a rapid international expansion and an excellent reception by the public of all eight brands.

For further information, go to the corporate group website:

www.inditex.com
HEAD OFFICES
Pull&Bear España, S.A.
Polígono Industrial Río do Pozo
Av. Gonzalo Navarro 37-43
15573 Narón (A Coruña) - Spain
T. +34 981 334 900


OFFICES WORLDWIDE

+ AUSTRIA
21, Hegelgasse Top7
1010 Wien
T. +43 151279140

+ ANDORRA
Av. Meritxell, 91 - 1r pis
Andorra - 500
T. +376 827 340

+ AZERBAIJAN
Galleria Nazgiz
340 AZ 1005 Baku
T. 994+12 4968896

+ BAHRAIN
Zahnoor Trading
The financial Center 7th Floor
Bahrain Financial Harbour
King Faisal Highway
Manama
T. + 973 17507979

+ BELGIUM
Rue du Marais 49-53
1000 Brusells
T. +32 22210261

+ BULGARIA
Totleben Boulevard, 55
1606 Sofia
T. +35 928 05 7105

+ BOSNIA AND HERZEGOVINA
Tešanjska 24 a
71000 Sarajevo
T. + 387 33 943 390

+ CHINA
31F, Shanghai Longemont Yes Tower No. 369
Kaixuan Road - Changning District
200051 Shanghai
T. + 86 21 6161 1900

+ COLOMBIA
TEXMODA, S.A
Vereda de Fusca
Km 21. Chía- Cundinamarca
BOGOTA
T. 57+1 6672212

+ COSTA RICA
C.C. Multiplaza Escazu
San Rafael de Escazú – San José
T. +503 22 45 30 00 0

+ CROATIA
Radnicka Cesta, 80
10000 Zagreb
T. + 385 16396102

+ CYPRUS
Moda Joven LTD.
Arch. Makarios Avenue, 48
P.O. Box 24715
1303 Nicosia
T. + 357 22 760888

+ CZECH REPUBLIC
Na Prikope, 15
110 00 Prague
T. + 420 2 24239870

+ DOMINICAN REPUBLIC
Felipe Vicini Perdomo nº55
Santo Domingo
T. 1+ 809 6890 167

+ ECUADOR
Avda los Shyris/ Calle Comercio
Quito
T. 59+3 23824192

+ EGYPT
Variety Multimedia Store
Virgin Mega Store, 2nd. Floor
City Stars Mall
Omar Ebn El Hatab Road
Heliopolis Cairo
T. + 20 224802240

+ EL SALVADOR
Almacenes Simán El Salvador
Centro Comercial Galerías
Paseo General Escalón, 3700
800 San Salvador
T. + 503 22453000

+ ESTONIA
TC Apranga
Kirtimu Street, 51
2244 Vilnius
Lithuania
T. + 370 52390808

+ FRANCE
Immeuble Garonne
Av. des Terroirs de France, 80
75012 Paris
T. + 33 1 55788888

+ FYROM
ITXR Makedonija DOOEL, Bul.Partizanski odredi
br.15A,100 Skopje
T. + 38+9 23240030

+ GEORGIA
Lvovis q.,56
Tbilisi Georgia
T. 995+32 2485636

+ GERMANY
Mönckebergstrasse, 10
20095 Hamburgo
T. 49+40 30962222

+ GREECE
Stadiou 59
10551 Athens
T. + 30 2103243101

+ GUATEMALA
Almacenes Simán Guatemala
Centro Comercial Los Próceres
Calle 18 - Zona 10
Guatemala
T. + 502 2444 7500

+ HONDURAS
Residencial Lomas del Mayab
Mall Multiplaza 1er nivel local 1011
Tegucigalpa
T. +504 2202-8400

+ HONG KONG
Suite 3401-5, Tower 2 - The Gateway
Canton Road - Tsim Sha Tsui, 25
Kowloon
Hong Kong
T. + 852 37180000

+ HUNGARY
Kristof Ter 2 - Váci Utca, 6
1053 Budapest
T. + 36 1 3270200

+ INDONESIA
Wisma 46 Kota BNI
Jl. Jendral Sudirman, 1
10220 Jakarta
T. + 622 1 5145808

+ IRELAND
Hainault House
St. Stephen's Green, 69-71
Dublin
T. + 44 207 851 4300

+ ISRAEL
GOTTEX FASHION
Yony Netanyahu Street, 1
60200 Tel Aviv
T. +972 35387888

+ ITALY
Largo Corsia dei Servi, 3
20122 Milano
T. + 39 028180081

+ JORDAN
AFZA TRADING
ZARA BUILDING, 1st. Floor
Sweifeyeh, Alwakalat Street
11180 Amman
+ 96265825394
+ 96265825276
+ 96265825272

+ KAZAKHSTAN
Al Hokair Group
Al Ajlan Center, Olaya Street
Riyadh
(Saudi Arabia)
Tel: +966 1 4350000

+ KUWAIT
GROUP SEVEN FOR TRADING
Al Bahar Center
Hawalli Governorate, Tunisia Street, 61
22068 Kuwait City
T. + 965 2225 1444/0

+ LATVIA
TC Apranga
Kirtimu Street, 51
2244 Vilnius
Lithuania
T. + 370 52390808

+ LEBANON
United Nations Street - Jnah
(Next to Engineers' Syndicate)
Beirut
T. + 961 (1) 835111

+ LITHUANIA
TC Apranga
Kirtimu Street, 51
2244 Vilnius
T. + 370 52390808

+ MALAYSIA
PRASAN FASHIONS (M) SDN BHD
RSH GROUP MALAYSIA
Lot 691
Kompleks Hamodal 5
Jalan Lagoon Selatan, Off Jalan Kewajipan
47500 Subang Jaya
Selangor Darul Ehsan
T. + 65 6 7466555

+ MALTA
BIG BON
UB 29 Industrial Estate
SGN 09 San Gwann
T. + 356 21 48 40 51

+ MEXICO
Colonia Industrial Vallejo
Delegación Azcapotzalco
Calle Poniente, 146-730
2300 Mexico D.F.
T. +52 5550782000

+ MONTENEGRO
DELTA P FASHION LTD.
Knez Mihailova Street, 11-15
Belgrade
(Serbia)
T. + 381 112622363

+ MOROCCO
18, Immeuble
Massimo
Boulevard Massira
20100
Casablanca
T. + 212 522363310

+ PANAMA
Via España 177
Plaza Regency - Piso 14
Panama City
T. + 50 73665500

+ POLAND
Mysia Street, 5
496 Warsaw
T. + 48 22 5965150

+ PORTUGAL
Avenida Fontes Pereira de Melo, 49
1050 - 120 Lisbon
T. + 351 21 3183900

+ QATAR
ARDA TRADING
ALMANA CENTER 2nd. Floor
Al Sadd Street
Doha
T. + 974 4322288

+ ROMANIA
Corneliu Coposu Boulevard
Sector 3, 2A
30605 Bucharest
T. + 40 317309272

+ RUSSIA
Gasheka Street, 6
125047 Moscow
T. + 8 495 643 1355

+ SAUDI ARABIA
Al Hokair Group
Al Ajlan Center, Olaya Street
Riyadh
Tel: +966 1 4350000

+ SERBIA
DELTA P FASHION LTD.
Knez Mihailova Street, 11-15
Belgrade
T. + 381 112622363

+ SINGAPORE
RSH GROUP SINGAPORE
Wisma Gula
MacPherson Road, 190
348548 Singapore
T. + 65 6 7466555

+ SLOVAKIA
Na Prikope, 15
Czech Republic
11000 Prague
T. + 420 2 24239870

+ SLOVENIA
Pina D.O.O.
Kotnikova Street, 28
Liubljana
T. + 386 130 84120

+ SOUTH KOREA
17th Fl. Lotte
Shopping Bldg
Sogong-dong joong gu korea
6538
Seoul
T. + 822 2341 39800

+ SWITZERLAND
2-4 Place de Molard
1204 -Geneva
T. + 41+223 016350

+ TAIWAN
Rm. 903, No.88, North Dun Hua Road
Song Shan District, Taipei, Taiwan
T. + 8886 2 2778-2111

+ THAILAND
999/9 Central World
Unit nº1908 - 19 floor Rama 1 Road
1033 Bangkok
T. + 66 26461388

+ TURKEY
ZA GIYIN
Is kuleleri Kule:2 Kat:21 4.Levent
34330 Istanbul
T. + 90 212 2840422

+ U.A.E.
Azadea Group
Deira City Center
MAF Tower
22700 Dubai
T. + 971 4 2944244

+ UKRAINE
Business Center Leonardo
Bogdana Khmel'nyts'kogo, 17/52
1001 Kiev
T. + 38 044 4958801

+ UNITED KINGDOM
Regent Street, 120
W1B 5FE London
T. + 44 207 851 4300

+ VENEZUELA
Edificio Gelomaca
Calle Élice con Avda. Libertador
Chacao
1060 Caracas
T. + 58 212 211 4100

Store locator >

The store interior is designed to attach maximum importance to the fashion display. Space layout, furniture, lighting, music, visuals and all materials are carefully selected to offer the customer maximum freedom in his or her choice. The stores, just like the collections, are full of life. An internal team of interior designers are constantly introducing new designs to adapt to customer demands and to create dynamic and unique stores. Flexibility is key. For this end, each project is treated individually in order to adapt to the needs of each space.

The new Pull&Bear store concept hinges on the mythical city of Palm Springs in California. The front, one of the most eye-catching elements of the new stores, marks a return to the use of traditional glass bricks, filtering the light and creating a sense of transparency that greets customers as they enter the store. The new store design features the kind of materials traditionally associated with DIY or building sites such as painted concrete, OSB or pinewood, which, together with the renovated doors, the popcorn finish and the other decorative elements, come together to form a setting that is rich in colours, materials and textures. The formerly visible technical lighting has now been replaced by a myriad of lamps in various styles that create a unique setting – the kind you’d expect to find in the offices of an interior design magazine rather than a store. A store concept that aims to be about more than just shopping, created for the age of social media and an invitation to take part in an experience designed to be shared by all. In this sense, Pull&Bear has incorporated the latest technologies in its retail outlets including various installations conceived to interact with customers.

Pull&Bear have also made a significant effort in terms of eco-efficiency. Besides opting for LEED certification -which acknowledges environmental commitment in the design of the points of sales- at its flagship stores in Madrid and Rotterdam, all the stores are designed with value placed on aspects such as energy saving, efficient use of water, reductions in CO2 emissions, improvement in interior environmental quality, proper administration of resources and awareness-raising about environmental impact.

We are always looking for people who love to learn and who believe in what they are doing, who have the right attitude. The Pull&Bear corporate culture is based on team work, open communication and high standards. These principles are the basis of our personal commitment with the task of focusing on our clients' satisfaction.

Pull&Bear offers their employees a dynamic and international environment where their ideas are valued and internal promotion is a reality. A great percentage of the management team began working in the stores. We also believe in employee stability and continuous training. Interested in working with us? What are you waiting for!

If you wish to find out about all our job offers both in central services and in stores, or if you would simply like to send us your curriculum vitae, go to the Inditex website by clicking here.


Since 1995, Pull&Bear has based its international expansion on the combination of standalone and franchise stores. Through the MASTER FRANCHISE system, it has opened points of sale in Andorra, Saudi Arabia, Azerbaijan, Bahrain, Catar, Cyprus, Colombia, Ecuador, the United Arab Emirates, Egypt, El Salvador, Slovenia, Estonia, Georgia, Guatemala, Indonesia, Israel, Jordan, Kazakhstan, Kuwait, Latvia, Lebanon, Lithuania, Malasia, Malta, Morocco, Montenegro, Dominican Republic, Serbia, Singapur, Thailand and Venezuela.

With exception to this MASTER FRANCHISE formula, the Pull&Bear stores in Austria, Belgium, Bosnia-Herzegovina, Bulgaria, China, Korea, Croatia, Slovakia, Spain, France, Greece, Hong Kong, Hungary, Ireland, Italy, Macao, Macedonia, Mexico, the Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Russia, Turkey and Ukraine are standalone and there is no option of obtaining a franchise of our chain.

Each Pull&Bear MASTER FRANCHISE avails of an exclusive geographic area in which to develop its own stores. There is no possibility of granting sub-franchises to third parties or to wholesalers.

The typical profile of a MASTER FRANCHISE is a company with experience in retail distribution, preferably in fashion, with sufficient financial and management capacity to achieve the optimum development of Pull&Bear stores in the franchise area.

Pull&Bear bases its international success on maintaining its personality in all the markets where it is present. For this end, all aspects related to its image must be consistent with the chain directives: store location and area, its decoration, personnel dealing with the public and merchandising.

Pull&Bear stores must be located in main streets or shopping centres in urban centres with a population density greater than 50,000 habitants. The minimum regular surface area of points of sale is about 550 metres squared, with a 12-metre facade and a 3.5-metres overhead height.

Pull&Bear will send the franchisee all the items necessary for the opening of each store, such as decoration, signage, etc., at no extra cost. They will keep one person from the merchandising department in each market to assist the franchisee in the development of their business.

Each season, Pull&Bear Spain will make an initial dispatch of merchandise or someone from the franchise will come to select articles for its market. Subsequently, Pull&Bear Spain will send electronically a range of articles that are available in the Central Warehouse twice a week, which will continue throughout the campaign. Orders will be received by the franchisee under C.I.F conditions, in a time period of between 2 and 4 days in any part of the world.

The furnishing and real estate investment, administration, finances, personnel, legal aspects, etc. will be managed by the franchisee itself.

The financial conditions, sale prices, cost prices and royalties are analysed for each specific case, depending on the specific aspects of each country. The only requisite of Pull&Bear is to offer the best sales prices on the market in all the countries in which they are present.
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