CUSTOMER SERVICE
The Affinity Card is a payment method valid for all the physical stores that belong to the Inditex Group: Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho, Zara Home and Uterqüe. It offers payment facilities and numerous other benefits. The Affinity Card is currently only available in the following countries:

GREECE – www.affinitycard.gr
ITALY – www.affinitycard.it
MEXICO – www.affinitycard.com.mx
PORTUGAL – www.affinitycard.pt
SPAIN – www.affinitycard.es


* ONLY IN PHYSICAL STORES

Because we know just how hard it is to get the size, colour and even the garment right...we’ve come up with an easy way of choosing the right gift every time. We sell gift cards for various amounts, available in the countries listed below:

BELGIUM, BULGARIA, CROATIA, EL SALVADOR, SPAIN, FRANCE, BELGIUM, HUNGARY, IRELAND, ITALY, MOROCCO, MEXICO, THE NETHERLANDS, POLAND, PORTUGAL, UNITED KINGDOM, CZECH REPUBLIC, RUSSIA AND TURKEY.

TERMS AND CONDITIONS OF USE

Gift cards may be used to purchase any items on sale at the Pull&Bear stores in the country in which the card has been purchased. They may not be used to purchase products online. Gift cards may be acquired by any of the methods of payment accepted in stores in the country of issue.

Gift cards are valid until the date specified on the card or receipt, and may be used as many times as required until that date and until the balance is used up.

If the total is higher than the gift card balance, the difference may be paid for in cash or by any of the methods of payment accepted in the store where the purchase is made.

Unless specifically stated otherwise in the terms and conditions for the gift cards applicable in a specific country, all products acquired using gift cards are subject to the same returns and exchanges policy as any other item sold in the same country. Where appropriate, the refund for returned items shall be made by the corresponding increase to the gift card balance. In the event that the card has expired, or the balance has been used up at the time the return is made, the price of the returned item will be refunded by means of a new card with the corresponding balance. Alternatively, if this system is not operative in your country, the amount will be refunded via the method of the cardholder’s choice.

The Gift card balance is the difference between the previous balance prior to the purchase and the value of the item or items acquired. If specified in the gift card terms and conditions of use applicable to the country in question, the gift card balance will be specified on the receipt issued each time the card is used.

Gift cards are bearer instruments and responsibility for their use lies entirely with the holders. Pull&Bear will not replace any cards that are lost, stolen, mislaid or damaged.

Gift cards are issued and processed independently by the companies that own the Pull&Bear stores in each country.

Gift card terms and conditions of use may vary from country to country. Please consult the specific card terms and conditions of use which are provided when purchasing your gift cards and are also available in the stores
.
* ONLY IN PHYSICAL STORES

Pull&Bear carry out simple alterations on seasonal garments at the customer’s request, as a paid service. The price list is available in stores. If you have bought a garment on the website and you wish us to make an alteration on it, you must go to a physical shop.

The customer can also reserve articles at the establishment itself within the time limit indicated at the physical store (unavailable at the online store).
We issue a special receipt at the customer’s request, which does not show the price and that is normally used to make exchanges on gifts.
How can I make my clothes stay in the same condition as I bought them for longer? Do I have to take a garment to the dry cleaners? At what temperature should I iron my shirts? Learn to read the labels and symbols so that your clothes look the very best when you wear them.

SYMBOLS

Learn the washing care symbol labels and always follow the instructions, which have been previously tested by experts in a laboratory in order to guarantee the quality of our garments.

WASHING

Machine wash. Do not exceed the indicated temperature.

By hand. Do not exceed 40 degrees.

By hand or machine wash- using a short spin programme and always wash at the indicated temperature.

Dry clean. No water can be used.

WHITENERS/ BLEACH

You can use bleach.

You cannot use bleach.

IRONING

Garments that are not iron resistant.
110º/230ºF  150º/302ºF  200º/392ºF
Garments that may be ironed at the indicated temperature.

DRY CLEANING

Using any type of solvent.

Using mineral products only.

Clean with Perchloroethylene.

Garments that cannot be washed and require a professional service.

DRY

Hang the wet garment on a clothes line or a rail, inside or outside the house without wringing or shaking it beforehand.

Place the garment on a horizontal surface to allow it to dry.

You can use a tumble dryer at moderate heat.

Cannot use a tumble dryer.


PRACTICAL ADVICE

Do I have to wash a garment?
If the garment is not dirty, airing and brushing them can sometimes be sufficient. This allows you save energy and your clothes will last longer.

Detergent
Using detergent with ecological labels will help the environment. Try not to use more detergent than recommended by the instructions on the bottle. Using greater quantities can result in clothes staining and skin problems.

Softener
Softener is unnecessarily wasteful and results in high levels of harm to the environment.

Bleach
Use bleach in cold water and for a maximum of one hour. Do not use iron, bronze or steel containers.

Hand washing
Remember to completely dissolve detergent prior to adding clothes. Separate garments for the first few washes as the water can become coloured.

Washing machine
Use washing machine at full capacity. It is recommendable to use a programme that consumes less energy when washing a small amount of garments, which is offered by the majority of modern washing machines. Remember to empty pockets.

Washing machine temperature
Always follow the indicated washing machine temperature. Colourful garments that should be washed at 60 degrees can run if washed at 40 degrees or by hand. It is not always best to wash at a lower temperature.

Dry
It is advisable to spin the clothes well prior to drying them. Remember that it is best to dry clothes outdoors. However, try to avoid exposing the garment to direct sunlight to prevent them from fading.

Ironing
Classify your clothes according to the temperature level on the label and begin with one that is lower. It is better for clothes to be a little damp when ironing them. When finished, using the damp cloth remove any remnants that may have become stuck before the iron cools down.

Recycling your clothes
Donate any clothes that you do not use to organisations that distribute them to people in need. This will prolong the life of your clothes.

Denim
Denim gets its look from a coloration technique that can release small pigments that run during washing. Wash jeans inside out so that they do not lose colour and which prevents the formation of white stains in the folds.

Down filling
Place tennis balls in the washing machine to ensure a uniform distribution of the padding.

Chunky knit garments
Chunk knit garments must be wrapped in a towel and dried in a horizontal position so that they do not lose their original shape.

Waterproof clothes
Waterproof clothes can be dried by wringing. If you prefer to put them into the washing machine, remember to always use a very low temperature.


FABRICS

Wool
Shrinks if washed at a very high temperature and loses shape if hung to dry. It is a good thermal insulator. It tends to compress and to go yellow.

Cotton
It shrinks if washed at too high a temperature. It withstands ironing and if it is coloured, must be washed separately for the first time. It is cool, flexible and highly resistant. It tends to crease.

Linen
It must be always washed by hand, at a low temperature and without spinning. It withstands ironing. It is cool and pleasant to the touch and does not get dirty easily.

Silk
Do not wash at high temperatures or spin. It must be ironed without using steam and at low temperature. It is strong, light, pleasant to the touch and colours stay well. It is delicate. Professional care is needed for stubborn stains.

Acetate, rayon or viscose
Must not be spun in order to prevent loss of shape. They have a silky feel and colours stay well. They have low resistance when wet, burn easily and are prone to static electricity.

Polyester or nylon
They are sensitive to heat, must be washed in lukewarm water and ironed at a low temperature without using steam. They are very resistant, do not crease easily and colours stay well. They burn easily and are prone to static electricity.


TEXTILES

Clean with a cloth. Wash with cold water and neutral soap and avoid wetting the shoe. Tip: You can use a clothes stain-remover.


SUEDE / NOBUCK LEATHER

Use repellent spray to avoid stains. To preserve its suede finish, do not use creams. Tip: Apply an anti-dust repellent spray (repellent for mops).


PATENT LEATHER / ANTIC LEATHER

Remove stains with some cotton damped in milk or vinegar, polish with a dry cloth. Tip: Polish and rub to bring out the original shine.


NAPPA / PULL-UP / BOXCALF

Remove dust with a dry cotton cloth and polish. A colourless or same tone cream may be used. Tip: Rub with a soft sponge with a colourless natural cream.


GREASE

Brush and apply footwear grease. Tip: Use horse grease or natural wax.


LEATHER

Remove dust with a dry cotton cloth to polish. A colourless or same tone cream may be used. Tip: If the stain remains, rub a cloth damped with water and neutral soap.


RECTIFIED LEATHER

Rub with a damp cloth to remove superficial stains. Tip: In case of deeper stains, use a white repair cream of any brand.


SYNTHETIC MATERIAL

Rub with a damp cloth to remove superficial stains. Tip: Allow to dry at room temperature.


SYMBOL CAPTIONS


Do not submerge in water.


Do not wash with water.


Wash with cold water.


Dry at room temperature.


Rub with a damp cloth.


Use a soft brush.


Use wax.


Apply anti-dust repellent spray.

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